Freshsales vs Pipeliner CRM
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Freshsales offers fewer features (75 vs 82) and fewer integrations (10 vs 12). Starting price: Freshsales at $9/mo vs Pipeliner CRM at $75/mo. Freshsales has 71 unique features while Pipeliner CRM has 78 unique features, with 4 features in common.
| Freshsales | Pipeliner CRM | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 75 | 82 |
| AI-Powered Features | 11 | 4 |
| Starting Price | $9/mo | $75/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 10 | 12 |
| Shared Features | 4 | |
| Shared Integrations | 1 | |
| Data Quality | 95% | 95% |
Feature Comparison by Category
AI (11 vs 4)
| Feature | Freshsales | Pipeliner CRM |
|---|---|---|
| AI Email Assistant | ||
| Contact Scoring | ||
| Contact Scoring by Freddy AI | ||
| Deal Insights by Freddy AI | ||
| Deduplication by Freddy | ||
| Forecasting Insights by Freddy AI | ||
| Freddy AI | ||
| Freddy AI Agent | ||
| Insights | ||
| Lead generation bot | ||
| Out-of-office detection | ||
| Pipeliner Voyager AI | ||
| Rephrase, Expand, and Enhance text by Freddy AI | ||
| Sales Emails by Freddy AI | ||
| Voice-to-Text Transcription |
Account Management (0 vs 2)
| Feature | Freshsales | Pipeliner CRM |
|---|---|---|
| Account Health | ||
| Account Plans |
Activity Management (0 vs 5)
| Feature | Freshsales | Pipeliner CRM |
|---|---|---|
| Activity Management | ||
| Appointment Scheduler | ||
| Notes Management | ||
| Reminders | ||
| Task Management |
Administration (0 vs 5)
| Feature | Freshsales | Pipeliner CRM |
|---|---|---|
| Advanced Permissions | ||
| Audit Log | ||
| Custom User Roles and Permissions | ||
| Field Permissions | ||
| Sandbox Environment |
Analytics (6 vs 0)
| Feature | Freshsales | Pipeliner CRM |
|---|---|---|
| Attribution Reports | ||
| Conversion Reports | ||
| Curated Reports | ||
| Custom Reports | ||
| Standard Reports | ||
| Win-loss Analysis |
Automation (5 vs 4)
| Feature | Freshsales | Pipeliner CRM |
|---|---|---|
| Advanced Workflows | ||
| Approval Processes | ||
| Auto-assignment Rules | ||
| Automatizer Workflow Engine | ||
| Basic Workflows | ||
| Email Automation | ||
| Sales Automation | ||
| Sales Sequences | ||
| Workflows for Custom Modules |
Collaboration (0 vs 1)
| Feature | Freshsales | Pipeliner CRM |
|---|---|---|
| Feeds (Built-in Internal Messaging) |
Communication (11 vs 0)
| Feature | Freshsales | Pipeliner CRM |
|---|---|---|
| Apple Business Chat | ||
| Bring Your Own Carrier (B.Y.O.C) | ||
| Built-in Chat, Email, & Phone | ||
| Chat Campaigns | ||
| Contextual Collaboration with Slack | ||
| Email Integration | ||
| Email Templates | ||
| Internal Notifications | ||
| Phone Integration | ||
| SMS Integration | ||
| WhatsApp Business Integration |
Communications (0 vs 2)
| Feature | Freshsales | Pipeliner CRM |
|---|---|---|
| Calling Integration | ||
| Email Integration |
Compliance (0 vs 1)
| Feature | Freshsales | Pipeliner CRM |
|---|---|---|
| GDPR Compliance |
Content Management (0 vs 3)
| Feature | Freshsales | Pipeliner CRM |
|---|---|---|
| Attachment Management | ||
| Document Management | ||
| Online Forms |
Context (5 vs 0)
| Feature | Freshsales | Pipeliner CRM |
|---|---|---|
| Activity Timeline | ||
| Auto-profile Enrichment | ||
| Details Section | ||
| Highlight Cards | ||
| Summary Section |
Core CRM (0 vs 5)
| Feature | Freshsales | Pipeliner CRM |
|---|---|---|
| Account Management | ||
| Contact Management | ||
| Lead Management | ||
| Opportunity Management | ||
| Pipeline Management |
Customization (11 vs 5)
| Feature | Freshsales | Pipeliner CRM |
|---|---|---|
| Advanced Custom Fields | ||
| Audit Logs | ||
| Contact Lifecycle Stages | ||
| Custom Entities | ||
| Custom Fields | ||
| Custom Modules | ||
| Custom Roles | ||
| Custom Sales Activities | ||
| Field-level Permissions | ||
| Lookup Fields | ||
| Multi-currency and Multi-language | ||
| Multiple Form Views | ||
| Record Types | ||
| Rollup Fields | ||
| Sandbox |
Data Management (0 vs 6)
| Feature | Freshsales | Pipeliner CRM |
|---|---|---|
| Advanced Filtering | ||
| Bulk Ownership Updates | ||
| Bulk Updates | ||
| Import/Export Capabilities | ||
| Merge Contacts & Accounts | ||
| Opportunity and Lead Archive View |
Data Protection (0 vs 1)
| Feature | Freshsales | Pipeliner CRM |
|---|---|---|
| Daily Database Backups |
Data Quality (0 vs 1)
| Feature | Freshsales | Pipeliner CRM |
|---|---|---|
| Duplicate Checker |
Email Marketing (0 vs 3)
| Feature | Freshsales | Pipeliner CRM |
|---|---|---|
| Email Personalization | ||
| Email Sequencing | ||
| Mass Email Tracking |
Integrations (3 vs 0)
| Feature | Freshsales | Pipeliner CRM |
|---|---|---|
| API Access | ||
| Freshworks Marketplace | ||
| Webhooks |
Localization (0 vs 1)
| Feature | Freshsales | Pipeliner CRM |
|---|---|---|
| Multiple Currencies |
Marketing Automation (7 vs 0)
| Feature | Freshsales | Pipeliner CRM |
|---|---|---|
| Conversion Rate Optimization | ||
| Landing Pages | ||
| Marketing Journey Builder | ||
| Marketing Lists | ||
| Segments | ||
| Visual Email Builder | ||
| Web Forms |
Mobile (7 vs 1)
| Feature | Freshsales | Pipeliner CRM |
|---|---|---|
| Check-in | ||
| Gmail Add-on | ||
| Google Maps Integration | ||
| Mobile App | ||
| Offline Mode | ||
| Outlook Add-on | ||
| Voice Notes |
Organization (0 vs 1)
| Feature | Freshsales | Pipeliner CRM |
|---|---|---|
| Custom Business Units |
Pipeline Management (7 vs 0)
| Feature | Freshsales | Pipeliner CRM |
|---|---|---|
| Kanban View | ||
| Multiple Sales Pipelines | ||
| Product Catalog | ||
| Rotten Deals | ||
| Sales Forecasting | ||
| Sales Goals | ||
| Territory Management |
Productivity (2 vs 0)
| Feature | Freshsales | Pipeliner CRM |
|---|---|---|
| CPQ License | ||
| Task Management |
Project Management (0 vs 4)
| Feature | Freshsales | Pipeliner CRM |
|---|---|---|
| Gantt View | ||
| Multiple Custom Projects | ||
| Objective View | ||
| Project Engine |
Reporting (0 vs 4)
| Feature | Freshsales | Pipeliner CRM |
|---|---|---|
| Advanced Reporting | ||
| Custom Dashboards | ||
| Navigator Dashboard | ||
| Scheduled Reports |
Sales Analytics (0 vs 1)
| Feature | Freshsales | Pipeliner CRM |
|---|---|---|
| Whitespace Account Matrix |
Sales Management (0 vs 6)
| Feature | Freshsales | Pipeliner CRM |
|---|---|---|
| Custom Pipeline Stages | ||
| Custom Products and Services Catalog | ||
| Forecasting & Quotas | ||
| Multiple Custom Pipelines | ||
| Quote Management | ||
| Target Multiple KPIs |
Security (0 vs 5)
| Feature | Freshsales | Pipeliner CRM |
|---|---|---|
| 2-Factor Authentication | ||
| Email Domain Restrictions | ||
| Encryption at Rest | ||
| SSL Encryption | ||
| Single Sign-On (SAML 2.0) |
User Interface (0 vs 5)
| Feature | Freshsales | Pipeliner CRM |
|---|---|---|
| Compact View | ||
| In-App Notifications | ||
| Personalized User Interfaces | ||
| Power Panel | ||
| Record Preview |
Visualization (0 vs 6)
| Feature | Freshsales | Pipeliner CRM |
|---|---|---|
| Account Matrix View | ||
| Dynamic Target Views | ||
| Dynamic Velocity View | ||
| Map View | ||
| Visual Account and Contact Org Chart | ||
| Visual Opportunity and Lead Buying Center |
Unique Features
Only in Freshsales (71)
Contact Scoring
Contact Scoring by Freddy AI
Deal Insights by Freddy AI
Deduplication by Freddy
Forecasting Insights by Freddy AI
Freddy AI
Freddy AI Agent
Lead generation bot
Out-of-office detection
Rephrase, Expand, and Enhance text by Freddy AI
Sales Emails by Freddy AI
Attribution Reports
Conversion Reports
Curated Reports
Custom Reports
Standard Reports
Win-loss Analysis
Advanced Workflows
Auto-assignment Rules
Basic Workflows
+ 51 more unique features
Only in Pipeliner CRM (78)
Account Health
Account Plans
Activity Management
Appointment Scheduler
Notes Management
Reminders
Advanced Permissions
Audit Log
Custom User Roles and Permissions
Field Permissions
Sandbox Environment
AI Email Assistant
Insights
Pipeliner Voyager AI
Voice-to-Text Transcription
Approval Processes
Automatizer Workflow Engine
Email Automation
Sales Automation
Feeds (Built-in Internal Messaging)
+ 58 more unique features
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