Freshsales vs Pipeline CRM
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Freshsales offers more features (75 vs 51) and more integrations (10 vs 4). Starting price: Freshsales at $9/mo vs Pipeline CRM at $19/mo. Freshsales has 70 unique features while Pipeline CRM has 46 unique features, with 5 features in common.
| Freshsales | Pipeline CRM | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 75 | 51 |
| AI-Powered Features | 11 | 1 |
| Starting Price | $9/mo | $19/mo |
| Pricing Tiers | 4 | 6 |
| Integrations | 10 | 4 |
| Shared Features | 5 | |
| Shared Integrations | 2 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI (11 vs 0)
| Feature | Freshsales | Pipeline CRM |
|---|---|---|
| Contact Scoring | ||
| Contact Scoring by Freddy AI | ||
| Deal Insights by Freddy AI | ||
| Deduplication by Freddy | ||
| Forecasting Insights by Freddy AI | ||
| Freddy AI | ||
| Freddy AI Agent | ||
| Lead generation bot | ||
| Out-of-office detection | ||
| Rephrase, Expand, and Enhance text by Freddy AI | ||
| Sales Emails by Freddy AI |
Analytics (6 vs 1)
| Feature | Freshsales | Pipeline CRM |
|---|---|---|
| Attribution Reports | ||
| Conversion Reports | ||
| Curated Reports | ||
| Custom Reports | ||
| Hindsight Deal Intelligence | ||
| Standard Reports | ||
| Win-loss Analysis |
Automation (5 vs 2)
| Feature | Freshsales | Pipeline CRM |
|---|---|---|
| Advanced Workflows | ||
| Auto-assignment Rules | ||
| Automations | ||
| Basic Workflows | ||
| Sales Automation | ||
| Sales Sequences | ||
| Workflows for Custom Modules |
Collaboration (0 vs 2)
| Feature | Freshsales | Pipeline CRM |
|---|---|---|
| Data Sharing | ||
| SuperShare with External Partners |
Communication (11 vs 0)
| Feature | Freshsales | Pipeline CRM |
|---|---|---|
| Apple Business Chat | ||
| Bring Your Own Carrier (B.Y.O.C) | ||
| Built-in Chat, Email, & Phone | ||
| Chat Campaigns | ||
| Contextual Collaboration with Slack | ||
| Email Integration | ||
| Email Templates | ||
| Internal Notifications | ||
| Phone Integration | ||
| SMS Integration | ||
| WhatsApp Business Integration |
Context (5 vs 0)
| Feature | Freshsales | Pipeline CRM |
|---|---|---|
| Activity Timeline | ||
| Auto-profile Enrichment | ||
| Details Section | ||
| Highlight Cards | ||
| Summary Section |
Core CRM (0 vs 1)
| Feature | Freshsales | Pipeline CRM |
|---|---|---|
| Sales Pipeline Management |
Customization (11 vs 7)
| Feature | Freshsales | Pipeline CRM |
|---|---|---|
| Advanced Custom Fields | ||
| Audit Logs | ||
| Conditional Fields | ||
| Conditional Formatting | ||
| Contact Lifecycle Stages | ||
| Custom Deal Stages | ||
| Custom Fields | ||
| Custom Modules | ||
| Custom Roles | ||
| Custom Sales Activities | ||
| Customizability | ||
| Field-level Permissions | ||
| Locked Fields | ||
| Multi-currency and Multi-language | ||
| Record Types |
Data Enhancement (0 vs 1)
| Feature | Freshsales | Pipeline CRM |
|---|---|---|
| Data Enrichment |
Data Management (0 vs 2)
| Feature | Freshsales | Pipeline CRM |
|---|---|---|
| Advanced De-duplication | ||
| Data Import/Export |
Data Quality (0 vs 1)
| Feature | Freshsales | Pipeline CRM |
|---|---|---|
| Email Validation |
Developer Tools (0 vs 1)
| Feature | Freshsales | Pipeline CRM |
|---|---|---|
| API |
Document Management (0 vs 2)
| Feature | Freshsales | Pipeline CRM |
|---|---|---|
| Contract Management | ||
| Native eSign |
Email Integration (0 vs 1)
| Feature | Freshsales | Pipeline CRM |
|---|---|---|
| Email Sync |
Email Marketing (0 vs 5)
| Feature | Freshsales | Pipeline CRM |
|---|---|---|
| AI Email Assistant | ||
| Automated Email Marketing | ||
| Bulk Emails | ||
| Email Drip Campaigns | ||
| Email Templates |
Gamification (0 vs 1)
| Feature | Freshsales | Pipeline CRM |
|---|---|---|
| Challenges |
Implementation (0 vs 2)
| Feature | Freshsales | Pipeline CRM |
|---|---|---|
| Free CRM Data Migration | ||
| Pipeline CRM Onboarding |
Integrations (3 vs 1)
| Feature | Freshsales | Pipeline CRM |
|---|---|---|
| API Access | ||
| Easy Integrations | ||
| Freshworks Marketplace | ||
| Webhooks |
Lead Generation (0 vs 1)
| Feature | Freshsales | Pipeline CRM |
|---|---|---|
| Lead Forms Builder |
Lead Management (0 vs 1)
| Feature | Freshsales | Pipeline CRM |
|---|---|---|
| Lead Management |
Marketing Automation (7 vs 0)
| Feature | Freshsales | Pipeline CRM |
|---|---|---|
| Conversion Rate Optimization | ||
| Landing Pages | ||
| Marketing Journey Builder | ||
| Marketing Lists | ||
| Segments | ||
| Visual Email Builder | ||
| Web Forms |
Mobile (7 vs 1)
| Feature | Freshsales | Pipeline CRM |
|---|---|---|
| Check-in | ||
| Gmail Add-on | ||
| Google Maps Integration | ||
| Mobile App | ||
| Offline Mode | ||
| Outlook Add-on | ||
| Voice Notes |
Pipeline Management (7 vs 0)
| Feature | Freshsales | Pipeline CRM |
|---|---|---|
| Kanban View | ||
| Multiple Sales Pipelines | ||
| Product Catalog | ||
| Rotten Deals | ||
| Sales Forecasting | ||
| Sales Goals | ||
| Territory Management |
Planning (0 vs 1)
| Feature | Freshsales | Pipeline CRM |
|---|---|---|
| Milestones |
Productivity (2 vs 0)
| Feature | Freshsales | Pipeline CRM |
|---|---|---|
| CPQ License | ||
| Task Management |
Reporting (0 vs 5)
| Feature | Freshsales | Pipeline CRM |
|---|---|---|
| Deal and Activity Reporting | ||
| Email Tracking & Reporting | ||
| Goal Dashboard | ||
| Pulse | ||
| Sales Forecasting |
Sales Operations (0 vs 1)
| Feature | Freshsales | Pipeline CRM |
|---|---|---|
| Track Commissions |
Security (0 vs 4)
| Feature | Freshsales | Pipeline CRM |
|---|---|---|
| Advanced Visibility | ||
| Read-only Users | ||
| SSO (Single Sign-On) | ||
| User Permissions |
Storage (0 vs 1)
| Feature | Freshsales | Pipeline CRM |
|---|---|---|
| Unlimited File Storage |
Support (0 vs 2)
| Feature | Freshsales | Pipeline CRM |
|---|---|---|
| Knowledge Base | ||
| Video Tutorials |
Task Management (0 vs 1)
| Feature | Freshsales | Pipeline CRM |
|---|---|---|
| Task Templates |
Team Management (0 vs 1)
| Feature | Freshsales | Pipeline CRM |
|---|---|---|
| Sales Team Management |
Visualization (0 vs 2)
| Feature | Freshsales | Pipeline CRM |
|---|---|---|
| Kanban View | ||
| Map Views & Route Planning |
Unique Features
Only in Freshsales (70)
Contact Scoring
Contact Scoring by Freddy AI
Deal Insights by Freddy AI
Deduplication by Freddy
Forecasting Insights by Freddy AI
Freddy AI
Freddy AI Agent
Lead generation bot
Out-of-office detection
Rephrase, Expand, and Enhance text by Freddy AI
Sales Emails by Freddy AI
Attribution Reports
Conversion Reports
Curated Reports
Custom Reports
Standard Reports
Win-loss Analysis
Advanced Workflows
Auto-assignment Rules
Basic Workflows
+ 50 more unique features
Only in Pipeline CRM (46)
Hindsight Deal Intelligence
Automations
Sales Automation
Data Sharing
SuperShare with External Partners
Sales Pipeline Management
Conditional Fields
Conditional Formatting
Custom Deal Stages
Customizability
Locked Fields
Required Fields
Data Enrichment
Advanced De-duplication
Data Import/Export
Email Validation
API
Contract Management
Native eSign
Email Sync
+ 26 more unique features
Want to build your own alternative to Freshsales or Pipeline CRM?
Analyze it with Reap