Freshsales vs Pipedrive
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Freshsales offers more features (75 vs 43) and fewer integrations (10 vs 30). Starting price: Freshsales at $9/mo vs Pipedrive at $14/mo. Freshsales has 69 unique features while Pipedrive has 37 unique features, with 6 features in common.
| Freshsales | Pipedrive | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 75 | 43 |
| AI-Powered Features | 11 | 7 |
| Starting Price | $9/mo | $14/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 10 | 30 |
| Shared Features | 6 | |
| Shared Integrations | 2 | |
| Data Quality | 95% | 72% |
Feature Comparison by Category
AI (11 vs 0)
| Feature | Freshsales | Pipedrive |
|---|---|---|
| Contact Scoring | ||
| Contact Scoring by Freddy AI | ||
| Deal Insights by Freddy AI | ||
| Deduplication by Freddy | ||
| Forecasting Insights by Freddy AI | ||
| Freddy AI | ||
| Freddy AI Agent | ||
| Lead generation bot | ||
| Out-of-office detection | ||
| Rephrase, Expand, and Enhance text by Freddy AI | ||
| Sales Emails by Freddy AI |
Access (0 vs 1)
| Feature | Freshsales | Pipedrive |
|---|---|---|
| Mobile App |
Analytics (6 vs 8)
| Feature | Freshsales | Pipedrive |
|---|---|---|
| Attribution Reports | ||
| Company Insights | ||
| Conversion Reports | ||
| Curated Reports | ||
| Custom Reports | ||
| Deal Timeline | ||
| Forecasting | ||
| Performance Insights | ||
| Predictive Analytics | ||
| Revenue Tracking | ||
| Sales Reporting | ||
| Sales Signals | ||
| Standard Reports | ||
| Win-loss Analysis |
Automation (5 vs 3)
| Feature | Freshsales | Pipedrive |
|---|---|---|
| Advanced Workflows | ||
| Auto-assignment Rules | ||
| Basic Workflows | ||
| Data Enrichment | ||
| Lead Scoring | ||
| Sales Sequences | ||
| Workflow Automation | ||
| Workflows for Custom Modules |
Collaboration (0 vs 1)
| Feature | Freshsales | Pipedrive |
|---|---|---|
| Collaborative Notes |
Communication (11 vs 2)
| Feature | Freshsales | Pipedrive |
|---|---|---|
| Apple Business Chat | ||
| Bring Your Own Carrier (B.Y.O.C) | ||
| Built-in Chat, Email, & Phone | ||
| Call Recording | ||
| Chat Campaigns | ||
| Contextual Collaboration with Slack | ||
| Email Integration | ||
| Email Templates | ||
| Internal Notifications | ||
| Phone Integration | ||
| SMS Integration | ||
| Video Calls | ||
| WhatsApp Business Integration |
Context (5 vs 0)
| Feature | Freshsales | Pipedrive |
|---|---|---|
| Activity Timeline | ||
| Auto-profile Enrichment | ||
| Details Section | ||
| Highlight Cards | ||
| Summary Section |
Core (0 vs 6)
| Feature | Freshsales | Pipedrive |
|---|---|---|
| Activity Tracking | ||
| Contact Management | ||
| Deal Management | ||
| Document Management | ||
| Lead Management | ||
| Visual Pipeline Management |
Customization (11 vs 4)
| Feature | Freshsales | Pipedrive |
|---|---|---|
| Advanced Custom Fields | ||
| Audit Logs | ||
| Contact Lifecycle Stages | ||
| Custom Fields | ||
| Custom Modules | ||
| Custom Roles | ||
| Custom Sales Activities | ||
| Field-level Permissions | ||
| Filters & Views | ||
| Multi-currency and Multi-language | ||
| Record Types | ||
| Sandbox | ||
| Templates | ||
| White Label Options |
Data Management (0 vs 2)
| Feature | Freshsales | Pipedrive |
|---|---|---|
| Duplicate Detection | ||
| Export Data |
Integration (0 vs 5)
| Feature | Freshsales | Pipedrive |
|---|---|---|
| API Access | ||
| Calendar Integration | ||
| Email Integration | ||
| Marketplace Apps | ||
| Webhooks |
Integrations (3 vs 0)
| Feature | Freshsales | Pipedrive |
|---|---|---|
| API Access | ||
| Freshworks Marketplace | ||
| Webhooks |
Management (0 vs 2)
| Feature | Freshsales | Pipedrive |
|---|---|---|
| Goal Setting | ||
| Territory Management |
Marketing (0 vs 1)
| Feature | Freshsales | Pipedrive |
|---|---|---|
| Email Sequences |
Marketing Automation (7 vs 0)
| Feature | Freshsales | Pipedrive |
|---|---|---|
| Conversion Rate Optimization | ||
| Landing Pages | ||
| Marketing Journey Builder | ||
| Marketing Lists | ||
| Segments | ||
| Visual Email Builder | ||
| Web Forms |
Mobile (7 vs 0)
| Feature | Freshsales | Pipedrive |
|---|---|---|
| Check-in | ||
| Gmail Add-on | ||
| Google Maps Integration | ||
| Mobile App | ||
| Offline Mode | ||
| Outlook Add-on | ||
| Voice Notes |
Pipeline Management (7 vs 0)
| Feature | Freshsales | Pipedrive |
|---|---|---|
| Kanban View | ||
| Multiple Sales Pipelines | ||
| Product Catalog | ||
| Rotten Deals | ||
| Sales Forecasting | ||
| Sales Goals | ||
| Territory Management |
Productivity (2 vs 3)
| Feature | Freshsales | Pipedrive |
|---|---|---|
| Activity Reminders | ||
| Advanced Search | ||
| Bulk Actions | ||
| CPQ License | ||
| Task Management |
Security (0 vs 5)
| Feature | Freshsales | Pipedrive |
|---|---|---|
| Audit Trail | ||
| Data Backup | ||
| Permissions & Roles | ||
| SSO (Single Sign-On) | ||
| Two-Factor Authentication |
Unique Features
Only in Freshsales (69)
Contact Scoring
Contact Scoring by Freddy AI
Deal Insights by Freddy AI
Deduplication by Freddy
Forecasting Insights by Freddy AI
Freddy AI
Freddy AI Agent
Lead generation bot
Out-of-office detection
Rephrase, Expand, and Enhance text by Freddy AI
Sales Emails by Freddy AI
Attribution Reports
Conversion Reports
Curated Reports
Custom Reports
Standard Reports
Win-loss Analysis
Advanced Workflows
Auto-assignment Rules
Basic Workflows
+ 49 more unique features
Only in Pipedrive (37)
Company Insights
Deal Timeline
Forecasting
Performance Insights
Predictive Analytics
Revenue Tracking
Sales Reporting
Sales Signals
Data Enrichment
Lead Scoring
Workflow Automation
Collaborative Notes
Call Recording
Video Calls
Activity Tracking
Contact Management
Deal Management
Document Management
Lead Management
Visual Pipeline Management
+ 17 more unique features
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