Freshsales vs PhoneBurner
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Freshsales offers more features (75 vs 50) and more integrations (10 vs 5). Starting price: Freshsales at $9/mo vs PhoneBurner at $165/mo. Freshsales has 74 unique features while PhoneBurner has 49 unique features, with 1 features in common.
| Freshsales | PhoneBurner | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 75 | 50 |
| AI-Powered Features | 11 | 3 |
| Starting Price | $9/mo | $165/mo |
| Pricing Tiers | 4 | 6 |
| Integrations | 10 | 5 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI (11 vs 0)
| Feature | Freshsales | PhoneBurner |
|---|---|---|
| Contact Scoring | ||
| Contact Scoring by Freddy AI | ||
| Deal Insights by Freddy AI | ||
| Deduplication by Freddy | ||
| Forecasting Insights by Freddy AI | ||
| Freddy AI | ||
| Freddy AI Agent | ||
| Lead generation bot | ||
| Out-of-office detection | ||
| Rephrase, Expand, and Enhance text by Freddy AI | ||
| Sales Emails by Freddy AI |
Analytics (6 vs 0)
| Feature | Freshsales | PhoneBurner |
|---|---|---|
| Attribution Reports | ||
| Conversion Reports | ||
| Curated Reports | ||
| Custom Reports | ||
| Standard Reports | ||
| Win-loss Analysis |
Automation (5 vs 3)
| Feature | Freshsales | PhoneBurner |
|---|---|---|
| 1-Click Voicemails | ||
| Advanced Workflows | ||
| Auto-assignment Rules | ||
| Basic Workflows | ||
| Sales Sequences | ||
| SmartSender | ||
| Workflow Automation | ||
| Workflows for Custom Modules |
Branding (0 vs 2)
| Feature | Freshsales | PhoneBurner |
|---|---|---|
| Branded Email Templates | ||
| Email Signature Creator |
CRM (0 vs 1)
| Feature | Freshsales | PhoneBurner |
|---|---|---|
| CRM |
Calendar & Scheduling (0 vs 1)
| Feature | Freshsales | PhoneBurner |
|---|---|---|
| Appointment Calendar |
Call Management (0 vs 2)
| Feature | Freshsales | PhoneBurner |
|---|---|---|
| Call Transfer | ||
| Click-to-Call |
Call Quality (0 vs 3)
| Feature | Freshsales | PhoneBurner |
|---|---|---|
| Delay-Free Connections | ||
| Krisp AI Noise Cancellation | ||
| Lag-Free Connections |
Coaching & Management (0 vs 1)
| Feature | Freshsales | PhoneBurner |
|---|---|---|
| Live Call Coaching |
Communication (11 vs 0)
| Feature | Freshsales | PhoneBurner |
|---|---|---|
| Apple Business Chat | ||
| Bring Your Own Carrier (B.Y.O.C) | ||
| Built-in Chat, Email, & Phone | ||
| Chat Campaigns | ||
| Contextual Collaboration with Slack | ||
| Email Integration | ||
| Email Templates | ||
| Internal Notifications | ||
| Phone Integration | ||
| SMS Integration | ||
| WhatsApp Business Integration |
Compliance & Protection (0 vs 3)
| Feature | Freshsales | PhoneBurner |
|---|---|---|
| ARMOR® Spam Protection | ||
| Number Monitoring | ||
| SPAM Flag Remediation |
Connection Methods (0 vs 3)
| Feature | Freshsales | PhoneBurner |
|---|---|---|
| ConnectMe Dial-in | ||
| Dial Direct | ||
| Softphone Dialing |
Context (5 vs 0)
| Feature | Freshsales | PhoneBurner |
|---|---|---|
| Activity Timeline | ||
| Auto-profile Enrichment | ||
| Details Section | ||
| Highlight Cards | ||
| Summary Section |
Core Dialing (0 vs 1)
| Feature | Freshsales | PhoneBurner |
|---|---|---|
| Power Dialer |
Customization (11 vs 1)
| Feature | Freshsales | PhoneBurner |
|---|---|---|
| Advanced Custom Fields | ||
| Audit Logs | ||
| Contact Lifecycle Stages | ||
| Custom Dispositions | ||
| Custom Fields | ||
| Custom Modules | ||
| Custom Roles | ||
| Custom Sales Activities | ||
| Field-level Permissions | ||
| Multi-currency and Multi-language | ||
| Record Types | ||
| Sandbox |
Inbound Management (0 vs 3)
| Feature | Freshsales | PhoneBurner |
|---|---|---|
| Answer Callbacks | ||
| Call Forwarding | ||
| Custom Inbound Routing |
Infrastructure (0 vs 2)
| Feature | Freshsales | PhoneBurner |
|---|---|---|
| 99.9% Uptime | ||
| Tier 1 Carrier Network |
Integration (0 vs 1)
| Feature | Freshsales | PhoneBurner |
|---|---|---|
| Open API |
Integrations (3 vs 0)
| Feature | Freshsales | PhoneBurner |
|---|---|---|
| API Access | ||
| Freshworks Marketplace | ||
| Webhooks |
Lead Intelligence (0 vs 2)
| Feature | Freshsales | PhoneBurner |
|---|---|---|
| Bulk Analysis Tool | ||
| Connect Scores |
Lead Management (0 vs 2)
| Feature | Freshsales | PhoneBurner |
|---|---|---|
| Lead Management | ||
| Smart Lead Distribution |
Marketing Automation (7 vs 0)
| Feature | Freshsales | PhoneBurner |
|---|---|---|
| Conversion Rate Optimization | ||
| Landing Pages | ||
| Marketing Journey Builder | ||
| Marketing Lists | ||
| Segments | ||
| Visual Email Builder | ||
| Web Forms |
Messaging (0 vs 2)
| Feature | Freshsales | PhoneBurner |
|---|---|---|
| Email Sending | ||
| SMS Messaging |
Mobile (7 vs 0)
| Feature | Freshsales | PhoneBurner |
|---|---|---|
| Check-in | ||
| Gmail Add-on | ||
| Google Maps Integration | ||
| Mobile App | ||
| Offline Mode | ||
| Outlook Add-on | ||
| Voice Notes |
Phone Numbers (0 vs 1)
| Feature | Freshsales | PhoneBurner |
|---|---|---|
| PhoneBurner Numbers |
Pipeline Management (7 vs 0)
| Feature | Freshsales | PhoneBurner |
|---|---|---|
| Kanban View | ||
| Multiple Sales Pipelines | ||
| Product Catalog | ||
| Rotten Deals | ||
| Sales Forecasting | ||
| Sales Goals | ||
| Territory Management |
Productivity (2 vs 0)
| Feature | Freshsales | PhoneBurner |
|---|---|---|
| CPQ License | ||
| Task Management |
Recording & Analytics (0 vs 1)
| Feature | Freshsales | PhoneBurner |
|---|---|---|
| Call Recording & Transcription |
Reporting (0 vs 7)
| Feature | Freshsales | PhoneBurner |
|---|---|---|
| Custom Reports | ||
| Dial Session Reports | ||
| Inbound Call Insights | ||
| Live Dashboard | ||
| Performance Tracking | ||
| Real-Time Leaderboards | ||
| Reporting & Analytics |
Support & Onboarding (0 vs 2)
| Feature | Freshsales | PhoneBurner |
|---|---|---|
| Dedicated Onboarding | ||
| U.S. Based Support |
Team Management (0 vs 2)
| Feature | Freshsales | PhoneBurner |
|---|---|---|
| Admin Access & Management | ||
| Permission Control |
Tracking (0 vs 2)
| Feature | Freshsales | PhoneBurner |
|---|---|---|
| Call Tracking | ||
| Email & Attachment Tracking |
Voicemail Management (0 vs 1)
| Feature | Freshsales | PhoneBurner |
|---|---|---|
| Voicemail Greeting & Playback |
Workflow (0 vs 1)
| Feature | Freshsales | PhoneBurner |
|---|---|---|
| Sales Cadence |
Unique Features
Only in Freshsales (74)
Contact Scoring
Contact Scoring by Freddy AI
Deal Insights by Freddy AI
Deduplication by Freddy
Forecasting Insights by Freddy AI
Freddy AI
Freddy AI Agent
Lead generation bot
Out-of-office detection
Rephrase, Expand, and Enhance text by Freddy AI
Sales Emails by Freddy AI
Attribution Reports
Conversion Reports
Curated Reports
Standard Reports
Win-loss Analysis
Advanced Workflows
Auto-assignment Rules
Basic Workflows
Sales Sequences
+ 54 more unique features
Only in PhoneBurner (49)
1-Click Voicemails
SmartSender
Workflow Automation
Branded Email Templates
Email Signature Creator
Appointment Calendar
Call Transfer
Click-to-Call
Delay-Free Connections
Krisp AI Noise Cancellation
Lag-Free Connections
Live Call Coaching
ARMOR® Spam Protection
Number Monitoring
SPAM Flag Remediation
ConnectMe Dial-in
Dial Direct
Softphone Dialing
Power Dialer
CRM
+ 29 more unique features
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