Freshsales vs Ontraport
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Freshsales offers more features (75 vs 50) and more integrations (10 vs 7). Starting price: Freshsales at $9/mo vs Ontraport at $29/mo. Freshsales has 74 unique features while Ontraport has 49 unique features, with 1 features in common.
| Freshsales | Ontraport | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 75 | 50 |
| AI-Powered Features | 11 | 6 |
| Starting Price | $9/mo | $29/mo |
| Pricing Tiers | 4 | 1 |
| Integrations | 10 | 7 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI (11 vs 6)
| Feature | Freshsales | Ontraport |
|---|---|---|
| AI Assistant - Automated Responses | ||
| AI Assistant - Content Creation | ||
| AI Assistant - Inquiry Categorization | ||
| AI Assistant - Personalized Email Campaigns | ||
| AI Assistant - Sales Call Summaries | ||
| AI Assistant - Support Call Scoring | ||
| Contact Scoring | ||
| Contact Scoring by Freddy AI | ||
| Deal Insights by Freddy AI | ||
| Deduplication by Freddy | ||
| Forecasting Insights by Freddy AI | ||
| Freddy AI | ||
| Freddy AI Agent | ||
| Lead generation bot | ||
| Out-of-office detection |
Accessibility (0 vs 1)
| Feature | Freshsales | Ontraport |
|---|---|---|
| Mobile App |
Analytics (6 vs 3)
| Feature | Freshsales | Ontraport |
|---|---|---|
| Attribution Reports | ||
| Conversion Reports | ||
| Curated Reports | ||
| Custom Reports | ||
| Standard Reports | ||
| Survey | ||
| Tracking & Attribution | ||
| Trends | ||
| Win-loss Analysis |
Audit & Compliance (0 vs 1)
| Feature | Freshsales | Ontraport |
|---|---|---|
| Automation Log Tracking |
Automation (5 vs 2)
| Feature | Freshsales | Ontraport |
|---|---|---|
| Advanced Workflows | ||
| Auto-assignment Rules | ||
| Basic Workflows | ||
| Sales Sequences | ||
| Smart Pipelines | ||
| Task Automation | ||
| Workflows for Custom Modules |
Communication (11 vs 2)
| Feature | Freshsales | Ontraport |
|---|---|---|
| Apple Business Chat | ||
| Bring Your Own Carrier (B.Y.O.C) | ||
| Built-in Chat, Email, & Phone | ||
| Chat Campaigns | ||
| Contextual Collaboration with Slack | ||
| Email & SMS Messaging | ||
| Email Deliverability | ||
| Email Integration | ||
| Email Templates | ||
| Internal Notifications | ||
| Phone Integration | ||
| SMS Integration | ||
| WhatsApp Business Integration |
Contact Management (0 vs 2)
| Feature | Freshsales | Ontraport |
|---|---|---|
| Segment & Organize | ||
| Unified Contact History |
Content Management (0 vs 4)
| Feature | Freshsales | Ontraport |
|---|---|---|
| CMS - Drag-and-Drop Pages | ||
| Directory | ||
| Dynamic CMS | ||
| Form Builder |
Context (5 vs 0)
| Feature | Freshsales | Ontraport |
|---|---|---|
| Activity Timeline | ||
| Auto-profile Enrichment | ||
| Details Section | ||
| Highlight Cards | ||
| Summary Section |
Customer Support (0 vs 2)
| Feature | Freshsales | Ontraport |
|---|---|---|
| Customer Center | ||
| Customer Portal |
Customization (11 vs 0)
| Feature | Freshsales | Ontraport |
|---|---|---|
| Advanced Custom Fields | ||
| Audit Logs | ||
| Contact Lifecycle Stages | ||
| Custom Fields | ||
| Custom Modules | ||
| Custom Roles | ||
| Custom Sales Activities | ||
| Field-level Permissions | ||
| Multi-currency and Multi-language | ||
| Record Types | ||
| Sandbox |
Data Management (0 vs 1)
| Feature | Freshsales | Ontraport |
|---|---|---|
| Custom Objects |
Data Protection (0 vs 1)
| Feature | Freshsales | Ontraport |
|---|---|---|
| Multiple Backup Layers |
Database (0 vs 1)
| Feature | Freshsales | Ontraport |
|---|---|---|
| OntraportDB |
Developer Tools (0 vs 1)
| Feature | Freshsales | Ontraport |
|---|---|---|
| API |
E-commerce (0 vs 4)
| Feature | Freshsales | Ontraport |
|---|---|---|
| Complex Offers | ||
| Order Forms | ||
| Two-Sided Marketplace | ||
| Upsells & Order Bumps |
Event Management (0 vs 1)
| Feature | Freshsales | Ontraport |
|---|---|---|
| Event Management |
Integrations (3 vs 2)
| Feature | Freshsales | Ontraport |
|---|---|---|
| API Access | ||
| Freshworks Marketplace | ||
| Meta Custom Audiences | ||
| Webhooks | ||
| WordPress Integrations |
Learning Management (0 vs 1)
| Feature | Freshsales | Ontraport |
|---|---|---|
| Online Course |
Marketing Automation (7 vs 1)
| Feature | Freshsales | Ontraport |
|---|---|---|
| Campaign Automation | ||
| Conversion Rate Optimization | ||
| Landing Pages | ||
| Marketing Journey Builder | ||
| Marketing Lists | ||
| Segments | ||
| Visual Email Builder | ||
| Web Forms |
Mobile (7 vs 0)
| Feature | Freshsales | Ontraport |
|---|---|---|
| Check-in | ||
| Gmail Add-on | ||
| Google Maps Integration | ||
| Mobile App | ||
| Offline Mode | ||
| Outlook Add-on | ||
| Voice Notes |
Partner Management (0 vs 1)
| Feature | Freshsales | Ontraport |
|---|---|---|
| Partner Programs & Referral Tracking |
Payments (0 vs 3)
| Feature | Freshsales | Ontraport |
|---|---|---|
| Decline Recovery | ||
| Offline Transactions | ||
| Payment Processing |
Personalization (0 vs 1)
| Feature | Freshsales | Ontraport |
|---|---|---|
| Conditional Content |
Pipeline Management (7 vs 0)
| Feature | Freshsales | Ontraport |
|---|---|---|
| Kanban View | ||
| Multiple Sales Pipelines | ||
| Product Catalog | ||
| Rotten Deals | ||
| Sales Forecasting | ||
| Sales Goals | ||
| Territory Management |
Product Development (0 vs 1)
| Feature | Freshsales | Ontraport |
|---|---|---|
| SaaS Product Creation |
Productivity (2 vs 0)
| Feature | Freshsales | Ontraport |
|---|---|---|
| CPQ License | ||
| Task Management |
Sales (0 vs 5)
| Feature | Freshsales | Ontraport |
|---|---|---|
| Drag-and-Drop Pipelines | ||
| Lead Scoring & Routing | ||
| Sales Pipeline | ||
| Self-Scheduling & Calendar | ||
| Shared Inbox |
Security (0 vs 2)
| Feature | Freshsales | Ontraport |
|---|---|---|
| Access Control & Membership | ||
| Role-Based Access Control (RBAC) |
Workflow Management (0 vs 1)
| Feature | Freshsales | Ontraport |
|---|---|---|
| Application Management |
Unique Features
Only in Freshsales (74)
Contact Scoring
Contact Scoring by Freddy AI
Deal Insights by Freddy AI
Deduplication by Freddy
Forecasting Insights by Freddy AI
Freddy AI
Freddy AI Agent
Lead generation bot
Out-of-office detection
Rephrase, Expand, and Enhance text by Freddy AI
Sales Emails by Freddy AI
Attribution Reports
Conversion Reports
Curated Reports
Custom Reports
Standard Reports
Win-loss Analysis
Advanced Workflows
Auto-assignment Rules
Basic Workflows
+ 54 more unique features
Only in Ontraport (49)
AI Assistant - Automated Responses
AI Assistant - Content Creation
AI Assistant - Inquiry Categorization
AI Assistant - Personalized Email Campaigns
AI Assistant - Sales Call Summaries
AI Assistant - Support Call Scoring
Survey
Tracking & Attribution
Trends
Automation Log Tracking
Smart Pipelines
Task Automation
Email & SMS Messaging
Email Deliverability
Segment & Organize
Unified Contact History
CMS - Drag-and-Drop Pages
Directory
Dynamic CMS
Form Builder
+ 29 more unique features
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