Freshsales vs Microsoft Dynamics 365
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Freshsales offers more features (75 vs 28) and more integrations (10 vs 1). Starting price: Freshsales at $9/mo vs Microsoft Dynamics 365 at Contact Sales. Freshsales has 75 unique features while Microsoft Dynamics 365 has 28 unique features, with 0 features in common.
| Freshsales | Microsoft Dynamics 365 | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 75 | 28 |
| AI-Powered Features | 11 | 20 |
| Starting Price | $9/mo | Contact Sales |
| Pricing Tiers | 4 | 0 |
| Integrations | 10 | 1 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 40% |
Feature Comparison by Category
AI (11 vs 3)
| Feature | Freshsales | Microsoft Dynamics 365 |
|---|---|---|
| AI Agents | ||
| Autonomous Agents | ||
| Contact Scoring | ||
| Contact Scoring by Freddy AI | ||
| Deal Insights by Freddy AI | ||
| Deduplication by Freddy | ||
| Forecasting Insights by Freddy AI | ||
| Freddy AI | ||
| Freddy AI Agent | ||
| Generative AI for Support | ||
| Lead generation bot | ||
| Out-of-office detection | ||
| Rephrase, Expand, and Enhance text by Freddy AI | ||
| Sales Emails by Freddy AI |
Analytics (6 vs 3)
| Feature | Freshsales | Microsoft Dynamics 365 |
|---|---|---|
| Attribution Reports | ||
| Conversion Reports | ||
| Curated Reports | ||
| Custom Reports | ||
| Data-driven Decision Making | ||
| Dynamics 365 Customer Insights | ||
| Real-time Insights | ||
| Standard Reports | ||
| Win-loss Analysis |
Automation (5 vs 1)
| Feature | Freshsales | Microsoft Dynamics 365 |
|---|---|---|
| Advanced Workflows | ||
| Auto-assignment Rules | ||
| Automation | ||
| Basic Workflows | ||
| Sales Sequences | ||
| Workflows for Custom Modules |
CRM (0 vs 2)
| Feature | Freshsales | Microsoft Dynamics 365 |
|---|---|---|
| Agentic CRM | ||
| Customer Experience Management |
Collaboration (0 vs 1)
| Feature | Freshsales | Microsoft Dynamics 365 |
|---|---|---|
| Cross-functional Team Collaboration |
Communication (11 vs 0)
| Feature | Freshsales | Microsoft Dynamics 365 |
|---|---|---|
| Apple Business Chat | ||
| Bring Your Own Carrier (B.Y.O.C) | ||
| Built-in Chat, Email, & Phone | ||
| Chat Campaigns | ||
| Contextual Collaboration with Slack | ||
| Email Integration | ||
| Email Templates | ||
| Internal Notifications | ||
| Phone Integration | ||
| SMS Integration | ||
| WhatsApp Business Integration |
Context (5 vs 0)
| Feature | Freshsales | Microsoft Dynamics 365 |
|---|---|---|
| Activity Timeline | ||
| Auto-profile Enrichment | ||
| Details Section | ||
| Highlight Cards | ||
| Summary Section |
Customer Service (0 vs 1)
| Feature | Freshsales | Microsoft Dynamics 365 |
|---|---|---|
| Dynamics 365 Customer Service |
Customization (11 vs 0)
| Feature | Freshsales | Microsoft Dynamics 365 |
|---|---|---|
| Advanced Custom Fields | ||
| Audit Logs | ||
| Contact Lifecycle Stages | ||
| Custom Fields | ||
| Custom Modules | ||
| Custom Roles | ||
| Custom Sales Activities | ||
| Field-level Permissions | ||
| Multi-currency and Multi-language | ||
| Record Types | ||
| Sandbox |
ERP (0 vs 2)
| Feature | Freshsales | Microsoft Dynamics 365 |
|---|---|---|
| Agentic ERP | ||
| Dynamics 365 Business Central |
Field Service (0 vs 1)
| Feature | Freshsales | Microsoft Dynamics 365 |
|---|---|---|
| Dynamics 365 Field Service |
Finance (0 vs 1)
| Feature | Freshsales | Microsoft Dynamics 365 |
|---|---|---|
| Dynamics 365 Finance |
Integration (0 vs 3)
| Feature | Freshsales | Microsoft Dynamics 365 |
|---|---|---|
| IoT Integration | ||
| Microsoft Marketplace Apps | ||
| Model Context Protocol (MCP) Servers |
Integrations (3 vs 0)
| Feature | Freshsales | Microsoft Dynamics 365 |
|---|---|---|
| API Access | ||
| Freshworks Marketplace | ||
| Webhooks |
Learning (0 vs 1)
| Feature | Freshsales | Microsoft Dynamics 365 |
|---|---|---|
| Guided Tours |
Marketing (0 vs 1)
| Feature | Freshsales | Microsoft Dynamics 365 |
|---|---|---|
| Customer Journey Development |
Marketing Automation (7 vs 0)
| Feature | Freshsales | Microsoft Dynamics 365 |
|---|---|---|
| Conversion Rate Optimization | ||
| Landing Pages | ||
| Marketing Journey Builder | ||
| Marketing Lists | ||
| Segments | ||
| Visual Email Builder | ||
| Web Forms |
Mobile (7 vs 0)
| Feature | Freshsales | Microsoft Dynamics 365 |
|---|---|---|
| Check-in | ||
| Gmail Add-on | ||
| Google Maps Integration | ||
| Mobile App | ||
| Offline Mode | ||
| Outlook Add-on | ||
| Voice Notes |
Operations (0 vs 1)
| Feature | Freshsales | Microsoft Dynamics 365 |
|---|---|---|
| Operational Agility |
Pipeline Management (7 vs 0)
| Feature | Freshsales | Microsoft Dynamics 365 |
|---|---|---|
| Kanban View | ||
| Multiple Sales Pipelines | ||
| Product Catalog | ||
| Rotten Deals | ||
| Sales Forecasting | ||
| Sales Goals | ||
| Territory Management |
Productivity (2 vs 1)
| Feature | Freshsales | Microsoft Dynamics 365 |
|---|---|---|
| CPQ License | ||
| Task Management | ||
| Team Productivity Enhancement |
Project Management (0 vs 1)
| Feature | Freshsales | Microsoft Dynamics 365 |
|---|---|---|
| Dynamics 365 Project Operations |
Sales (0 vs 2)
| Feature | Freshsales | Microsoft Dynamics 365 |
|---|---|---|
| Dynamics 365 Sales | ||
| Revenue Growth Tools |
Supply Chain (0 vs 1)
| Feature | Freshsales | Microsoft Dynamics 365 |
|---|---|---|
| Dynamics 365 Supply Chain Management |
Technology (0 vs 1)
| Feature | Freshsales | Microsoft Dynamics 365 |
|---|---|---|
| Mixed Reality Support |
Trial (0 vs 1)
| Feature | Freshsales | Microsoft Dynamics 365 |
|---|---|---|
| Free Trial |
Unique Features
Only in Freshsales (75)
Contact Scoring
Contact Scoring by Freddy AI
Deal Insights by Freddy AI
Deduplication by Freddy
Forecasting Insights by Freddy AI
Freddy AI
Freddy AI Agent
Lead generation bot
Out-of-office detection
Rephrase, Expand, and Enhance text by Freddy AI
Sales Emails by Freddy AI
Attribution Reports
Conversion Reports
Curated Reports
Custom Reports
Standard Reports
Win-loss Analysis
Advanced Workflows
Auto-assignment Rules
Basic Workflows
+ 55 more unique features
Only in Microsoft Dynamics 365 (28)
AI Agents
Autonomous Agents
Generative AI for Support
Data-driven Decision Making
Dynamics 365 Customer Insights
Real-time Insights
Automation
Cross-functional Team Collaboration
Agentic CRM
Customer Experience Management
Dynamics 365 Customer Service
Agentic ERP
Dynamics 365 Business Central
Dynamics 365 Field Service
Dynamics 365 Finance
IoT Integration
Microsoft Marketplace Apps
Model Context Protocol (MCP) Servers
Guided Tours
Customer Journey Development
+ 8 more unique features
View Freshsales details View Microsoft Dynamics 365 details Freshsales alternatives Microsoft Dynamics 365 alternatives
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