Freshsales vs Keap
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Freshsales offers more features (75 vs 46) and fewer integrations (10 vs 30). Starting price: Freshsales at $9/mo vs Keap at $25/mo. Freshsales has 68 unique features while Keap has 39 unique features, with 7 features in common.
| Freshsales | Keap | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 75 | 46 |
| AI-Powered Features | 11 | 3 |
| Starting Price | $9/mo | $25/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 10 | 30 |
| Shared Features | 7 | |
| Shared Integrations | 1 | |
| Data Quality | 95% | 73% |
Feature Comparison by Category
AI (11 vs 0)
| Feature | Freshsales | Keap |
|---|---|---|
| Contact Scoring | ||
| Contact Scoring by Freddy AI | ||
| Deal Insights by Freddy AI | ||
| Deduplication by Freddy | ||
| Forecasting Insights by Freddy AI | ||
| Freddy AI | ||
| Freddy AI Agent | ||
| Lead generation bot | ||
| Out-of-office detection | ||
| Rephrase, Expand, and Enhance text by Freddy AI | ||
| Sales Emails by Freddy AI |
Analytics (6 vs 3)
| Feature | Freshsales | Keap |
|---|---|---|
| AI Insights | ||
| Attribution Reports | ||
| Competitor Tracking | ||
| Conversion Reports | ||
| Curated Reports | ||
| Custom Reports | ||
| Reporting & Analytics | ||
| Standard Reports | ||
| Win-loss Analysis |
Automation (5 vs 1)
| Feature | Freshsales | Keap |
|---|---|---|
| Advanced Workflows | ||
| Auto-assignment Rules | ||
| Basic Workflows | ||
| Sales Sequences | ||
| Workflow Automation | ||
| Workflows for Custom Modules |
Communication (11 vs 0)
| Feature | Freshsales | Keap |
|---|---|---|
| Apple Business Chat | ||
| Bring Your Own Carrier (B.Y.O.C) | ||
| Built-in Chat, Email, & Phone | ||
| Chat Campaigns | ||
| Contextual Collaboration with Slack | ||
| Email Integration | ||
| Email Templates | ||
| Internal Notifications | ||
| Phone Integration | ||
| SMS Integration | ||
| WhatsApp Business Integration |
Context (5 vs 0)
| Feature | Freshsales | Keap |
|---|---|---|
| Activity Timeline | ||
| Auto-profile Enrichment | ||
| Details Section | ||
| Highlight Cards | ||
| Summary Section |
Core (0 vs 6)
| Feature | Freshsales | Keap |
|---|---|---|
| Activity Timeline | ||
| Advanced Filtering | ||
| Contact Management | ||
| Customer Profiles | ||
| Mobile App | ||
| Notes & History |
Customer Experience (0 vs 1)
| Feature | Freshsales | Keap |
|---|---|---|
| Customer Portal |
Customization (11 vs 0)
| Feature | Freshsales | Keap |
|---|---|---|
| Advanced Custom Fields | ||
| Audit Logs | ||
| Contact Lifecycle Stages | ||
| Custom Fields | ||
| Custom Modules | ||
| Custom Roles | ||
| Custom Sales Activities | ||
| Field-level Permissions | ||
| Multi-currency and Multi-language | ||
| Record Types | ||
| Sandbox |
Finance (0 vs 4)
| Feature | Freshsales | Keap |
|---|---|---|
| Expense Tracking | ||
| Invoice Management | ||
| Multi-Currency Support | ||
| Payment Processing |
Integration (0 vs 4)
| Feature | Freshsales | Keap |
|---|---|---|
| API Access | ||
| Data Import/Export | ||
| Two-Way Sync | ||
| Zapier Integration |
Integrations (3 vs 0)
| Feature | Freshsales | Keap |
|---|---|---|
| API Access | ||
| Freshworks Marketplace | ||
| Webhooks |
Marketing (0 vs 13)
| Feature | Freshsales | Keap |
|---|---|---|
| Bulk Email | ||
| Customer Segmentation | ||
| Dynamic Content | ||
| Email Deliverability | ||
| Email Marketing | ||
| Email Sequences | ||
| Email Tracking | ||
| Landing Pages | ||
| Lead Capture | ||
| SMS Marketing | ||
| Social Media Integration | ||
| Template Library | ||
| Web Forms |
Marketing Automation (7 vs 0)
| Feature | Freshsales | Keap |
|---|---|---|
| Conversion Rate Optimization | ||
| Landing Pages | ||
| Marketing Journey Builder | ||
| Marketing Lists | ||
| Segments | ||
| Visual Email Builder | ||
| Web Forms |
Mobile (7 vs 0)
| Feature | Freshsales | Keap |
|---|---|---|
| Check-in | ||
| Gmail Add-on | ||
| Google Maps Integration | ||
| Mobile App | ||
| Offline Mode | ||
| Outlook Add-on | ||
| Voice Notes |
Pipeline Management (7 vs 0)
| Feature | Freshsales | Keap |
|---|---|---|
| Kanban View | ||
| Multiple Sales Pipelines | ||
| Product Catalog | ||
| Rotten Deals | ||
| Sales Forecasting | ||
| Sales Goals | ||
| Territory Management |
Productivity (2 vs 4)
| Feature | Freshsales | Keap |
|---|---|---|
| CPQ License | ||
| Calendar & Scheduling | ||
| Document Management | ||
| Task Management | ||
| Time Tracking |
Sales (0 vs 5)
| Feature | Freshsales | Keap |
|---|---|---|
| Affiliate Management | ||
| Lead Scoring | ||
| Pipeline Management | ||
| Proposal Builder | ||
| Sales Automation |
Security (0 vs 4)
| Feature | Freshsales | Keap |
|---|---|---|
| Audit Logs | ||
| Data Security | ||
| GDPR Compliance | ||
| Role-Based Access Control |
Support (0 vs 1)
| Feature | Freshsales | Keap |
|---|---|---|
| Knowledge Base |
Unique Features
Only in Freshsales (68)
Contact Scoring
Contact Scoring by Freddy AI
Deal Insights by Freddy AI
Deduplication by Freddy
Forecasting Insights by Freddy AI
Freddy AI
Freddy AI Agent
Lead generation bot
Out-of-office detection
Rephrase, Expand, and Enhance text by Freddy AI
Sales Emails by Freddy AI
Attribution Reports
Conversion Reports
Curated Reports
Custom Reports
Standard Reports
Win-loss Analysis
Advanced Workflows
Auto-assignment Rules
Basic Workflows
+ 48 more unique features
Only in Keap (39)
AI Insights
Competitor Tracking
Reporting & Analytics
Workflow Automation
Advanced Filtering
Contact Management
Customer Profiles
Notes & History
Customer Portal
Expense Tracking
Invoice Management
Multi-Currency Support
Payment Processing
Data Import/Export
Two-Way Sync
Zapier Integration
Bulk Email
Customer Segmentation
Dynamic Content
Email Deliverability
+ 19 more unique features
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