Freshsales vs Insightly
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Freshsales offers more features (75 vs 42) and fewer integrations (10 vs 27). Starting price: Freshsales at $9/mo vs Insightly at $29/mo. Freshsales has 68 unique features while Insightly has 35 unique features, with 7 features in common.
| Freshsales | Insightly | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 75 | 42 |
| AI-Powered Features | 11 | 5 |
| Starting Price | $9/mo | $29/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 10 | 27 |
| Shared Features | 7 | |
| Shared Integrations | 4 | |
| Data Quality | 95% | 71% |
Feature Comparison by Category
AI (11 vs 0)
| Feature | Freshsales | Insightly |
|---|---|---|
| Contact Scoring | ||
| Contact Scoring by Freddy AI | ||
| Deal Insights by Freddy AI | ||
| Deduplication by Freddy | ||
| Forecasting Insights by Freddy AI | ||
| Freddy AI | ||
| Freddy AI Agent | ||
| Lead generation bot | ||
| Out-of-office detection | ||
| Rephrase, Expand, and Enhance text by Freddy AI | ||
| Sales Emails by Freddy AI |
Analytics (6 vs 5)
| Feature | Freshsales | Insightly |
|---|---|---|
| Attribution Reports | ||
| Conversion Reports | ||
| Curated Reports | ||
| Custom Reports | ||
| Custom Reports Builder | ||
| Dashboard & Reports | ||
| Forecasting | ||
| Predictive Analytics | ||
| Relationship Maps | ||
| Standard Reports | ||
| Win-loss Analysis |
Automation (5 vs 2)
| Feature | Freshsales | Insightly |
|---|---|---|
| Advanced Workflows | ||
| Auto-assignment Rules | ||
| Basic Workflows | ||
| Recurrence Rules | ||
| Sales Sequences | ||
| Workflow Automation | ||
| Workflows for Custom Modules |
Billing (0 vs 2)
| Feature | Freshsales | Insightly |
|---|---|---|
| Invoice Management | ||
| Multi-Currency Support |
Collaboration (0 vs 1)
| Feature | Freshsales | Insightly |
|---|---|---|
| Team Collaboration |
Communication (11 vs 3)
| Feature | Freshsales | Insightly |
|---|---|---|
| Apple Business Chat | ||
| Bring Your Own Carrier (B.Y.O.C) | ||
| Built-in Chat, Email, & Phone | ||
| Chat Campaigns | ||
| Contextual Collaboration with Slack | ||
| Email Integration | ||
| Email Sync History | ||
| Email Templates | ||
| Internal Notifications | ||
| Phone Integration | ||
| SMS Integration | ||
| WhatsApp Business Integration |
Content (0 vs 1)
| Feature | Freshsales | Insightly |
|---|---|---|
| Document Management |
Context (5 vs 0)
| Feature | Freshsales | Insightly |
|---|---|---|
| Activity Timeline | ||
| Auto-profile Enrichment | ||
| Details Section | ||
| Highlight Cards | ||
| Summary Section |
Core CRM (0 vs 4)
| Feature | Freshsales | Insightly |
|---|---|---|
| Activity Timeline | ||
| Activity Tracking | ||
| Contact Management | ||
| Organization Hierarchy |
Customization (11 vs 1)
| Feature | Freshsales | Insightly |
|---|---|---|
| Advanced Custom Fields | ||
| Audit Logs | ||
| Contact Lifecycle Stages | ||
| Custom Fields | ||
| Custom Modules | ||
| Custom Roles | ||
| Custom Sales Activities | ||
| Field-level Permissions | ||
| Multi-currency and Multi-language | ||
| Record Types | ||
| Sandbox |
Data Management (0 vs 4)
| Feature | Freshsales | Insightly |
|---|---|---|
| Advanced Filtering | ||
| Automated Backup | ||
| Bulk Import/Export | ||
| Duplicate Management |
Integration (0 vs 1)
| Feature | Freshsales | Insightly |
|---|---|---|
| API & Webhooks |
Integrations (3 vs 0)
| Feature | Freshsales | Insightly |
|---|---|---|
| API Access | ||
| Freshworks Marketplace | ||
| Webhooks |
Marketing Automation (7 vs 0)
| Feature | Freshsales | Insightly |
|---|---|---|
| Conversion Rate Optimization | ||
| Landing Pages | ||
| Marketing Journey Builder | ||
| Marketing Lists | ||
| Segments | ||
| Visual Email Builder | ||
| Web Forms |
Mobile (7 vs 1)
| Feature | Freshsales | Insightly |
|---|---|---|
| Check-in | ||
| Gmail Add-on | ||
| Google Maps Integration | ||
| Mobile App | ||
| Offline Mode | ||
| Outlook Add-on | ||
| Voice Notes |
Pipeline Management (7 vs 0)
| Feature | Freshsales | Insightly |
|---|---|---|
| Kanban View | ||
| Multiple Sales Pipelines | ||
| Product Catalog | ||
| Rotten Deals | ||
| Sales Forecasting | ||
| Sales Goals | ||
| Territory Management |
Productivity (2 vs 1)
| Feature | Freshsales | Insightly |
|---|---|---|
| CPQ License | ||
| Calendar & Scheduling | ||
| Task Management |
Projects (0 vs 4)
| Feature | Freshsales | Insightly |
|---|---|---|
| Kanban Board | ||
| Project Management | ||
| Task Management | ||
| Time Tracking |
Sales (0 vs 6)
| Feature | Freshsales | Insightly |
|---|---|---|
| Lead Routing | ||
| Lead Scoring | ||
| Opportunity Management | ||
| Quote Generation | ||
| Sales Pipeline Management | ||
| Territory Management |
Security (0 vs 5)
| Feature | Freshsales | Insightly |
|---|---|---|
| Audit Trail | ||
| Data Encryption | ||
| Permission Management | ||
| SSO Integration | ||
| Two-Factor Authentication |
Support (0 vs 1)
| Feature | Freshsales | Insightly |
|---|---|---|
| Knowledge Base |
Unique Features
Only in Freshsales (68)
Contact Scoring
Contact Scoring by Freddy AI
Deal Insights by Freddy AI
Deduplication by Freddy
Forecasting Insights by Freddy AI
Freddy AI
Freddy AI Agent
Lead generation bot
Out-of-office detection
Rephrase, Expand, and Enhance text by Freddy AI
Sales Emails by Freddy AI
Attribution Reports
Conversion Reports
Curated Reports
Custom Reports
Standard Reports
Win-loss Analysis
Advanced Workflows
Auto-assignment Rules
Basic Workflows
+ 48 more unique features
Only in Insightly (35)
Custom Reports Builder
Dashboard & Reports
Forecasting
Predictive Analytics
Relationship Maps
Recurrence Rules
Workflow Automation
Invoice Management
Multi-Currency Support
Team Collaboration
Email Sync History
Document Management
Activity Tracking
Contact Management
Organization Hierarchy
Advanced Filtering
Automated Backup
Bulk Import/Export
Duplicate Management
API & Webhooks
+ 15 more unique features
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