Freshsales vs Keap
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Freshsales offers more features (75 vs 61) and more integrations (10 vs 7). Starting price: Freshsales at $9/mo vs Keap at $6/mo. Freshsales has 71 unique features while Keap has 57 unique features, with 4 features in common.
| Freshsales | Keap | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 75 | 61 |
| AI-Powered Features | 11 | 2 |
| Starting Price | $9/mo | $6/mo |
| Pricing Tiers | 4 | 9 |
| Integrations | 10 | 7 |
| Shared Features | 4 | |
| Shared Integrations | 2 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI (11 vs 2)
| Feature | Freshsales | Keap |
|---|---|---|
| AI Automation Assistant | ||
| AI Content Assistant | ||
| Contact Scoring | ||
| Contact Scoring by Freddy AI | ||
| Deal Insights by Freddy AI | ||
| Deduplication by Freddy | ||
| Forecasting Insights by Freddy AI | ||
| Freddy AI | ||
| Freddy AI Agent | ||
| Lead generation bot | ||
| Out-of-office detection | ||
| Rephrase, Expand, and Enhance text by Freddy AI | ||
| Sales Emails by Freddy AI |
Administration (0 vs 2)
| Feature | Freshsales | Keap |
|---|---|---|
| Custom User Roles, Groups & Permissions | ||
| Default User Roles |
Analytics (6 vs 0)
| Feature | Freshsales | Keap |
|---|---|---|
| Attribution Reports | ||
| Conversion Reports | ||
| Curated Reports | ||
| Custom Reports | ||
| Standard Reports | ||
| Win-loss Analysis |
Automation (5 vs 5)
| Feature | Freshsales | Keap |
|---|---|---|
| Advanced Workflows | ||
| Auto-assignment Rules | ||
| Automation History | ||
| Basic Workflows | ||
| Billing Automation | ||
| Credit Card Expiration Reminders | ||
| Internal Forms | ||
| Pipeline Automation | ||
| Sales Sequences | ||
| Workflows for Custom Modules |
Billing (0 vs 1)
| Feature | Freshsales | Keap |
|---|---|---|
| Invoices |
CRM (0 vs 8)
| Feature | Freshsales | Keap |
|---|---|---|
| Company Records | ||
| Contact Lists, Filters, and Saved Searches | ||
| Contact Management | ||
| Contact Segmentation (Tags) | ||
| Custom Fields | ||
| Lists | ||
| Merge Duplicate Contacts | ||
| Notes |
Communication (11 vs 0)
| Feature | Freshsales | Keap |
|---|---|---|
| Apple Business Chat | ||
| Bring Your Own Carrier (B.Y.O.C) | ||
| Built-in Chat, Email, & Phone | ||
| Chat Campaigns | ||
| Contextual Collaboration with Slack | ||
| Email Integration | ||
| Email Templates | ||
| Internal Notifications | ||
| Phone Integration | ||
| SMS Integration | ||
| WhatsApp Business Integration |
Communications (0 vs 1)
| Feature | Freshsales | Keap |
|---|---|---|
| Dedicated Business Phone Line |
Community (0 vs 1)
| Feature | Freshsales | Keap |
|---|---|---|
| Keap Community |
Context (5 vs 0)
| Feature | Freshsales | Keap |
|---|---|---|
| Activity Timeline | ||
| Auto-profile Enrichment | ||
| Details Section | ||
| Highlight Cards | ||
| Summary Section |
Customization (11 vs 0)
| Feature | Freshsales | Keap |
|---|---|---|
| Advanced Custom Fields | ||
| Audit Logs | ||
| Contact Lifecycle Stages | ||
| Custom Fields | ||
| Custom Modules | ||
| Custom Roles | ||
| Custom Sales Activities | ||
| Field-level Permissions | ||
| Multi-currency and Multi-language | ||
| Record Types | ||
| Sandbox |
Education (0 vs 1)
| Feature | Freshsales | Keap |
|---|---|---|
| Keap Academy |
Integrations (3 vs 4)
| Feature | Freshsales | Keap |
|---|---|---|
| API & Webhooks | ||
| API Access | ||
| Freshworks Marketplace | ||
| Gmail and Outlook Sync | ||
| Native Zapier Integration | ||
| Third-party Integrations | ||
| Webhooks |
Lead Capture (0 vs 1)
| Feature | Freshsales | Keap |
|---|---|---|
| Forms |
Lead Management (0 vs 2)
| Feature | Freshsales | Keap |
|---|---|---|
| Lead Scoring | ||
| Lead Source Tracking |
Marketing (0 vs 6)
| Feature | Freshsales | Keap |
|---|---|---|
| 1:1 Email Messages | ||
| Email Broadcasts | ||
| Email Marketing | ||
| Landing Pages | ||
| Multi-page Sales Funnels | ||
| Newsletters |
Marketing Automation (7 vs 0)
| Feature | Freshsales | Keap |
|---|---|---|
| Conversion Rate Optimization | ||
| Landing Pages | ||
| Marketing Journey Builder | ||
| Marketing Lists | ||
| Segments | ||
| Visual Email Builder | ||
| Web Forms |
Mobile (7 vs 1)
| Feature | Freshsales | Keap |
|---|---|---|
| Check-in | ||
| Gmail Add-on | ||
| Google Maps Integration | ||
| Mobile App | ||
| Offline Mode | ||
| Outlook Add-on | ||
| Voice Notes |
Operations (0 vs 1)
| Feature | Freshsales | Keap |
|---|---|---|
| Employee Reminders |
Payments (0 vs 4)
| Feature | Freshsales | Keap |
|---|---|---|
| Native Payment Processor (U.S.) | ||
| One-time Payments | ||
| Recurring Payments | ||
| Third-party Payment Processors (U.S. and international) |
Pipeline Management (7 vs 0)
| Feature | Freshsales | Keap |
|---|---|---|
| Kanban View | ||
| Multiple Sales Pipelines | ||
| Product Catalog | ||
| Rotten Deals | ||
| Sales Forecasting | ||
| Sales Goals | ||
| Territory Management |
Productivity (2 vs 0)
| Feature | Freshsales | Keap |
|---|---|---|
| CPQ License | ||
| Task Management |
Reporting (0 vs 4)
| Feature | Freshsales | Keap |
|---|---|---|
| Customizable Dashboard | ||
| Email Deliverability Health Dashboard | ||
| Reporting Hub | ||
| Reports |
Reviews (0 vs 1)
| Feature | Freshsales | Keap |
|---|---|---|
| Google Reviews |
Sales (0 vs 6)
| Feature | Freshsales | Keap |
|---|---|---|
| Appointment Scheduler | ||
| Checkout Forms | ||
| Order Bumps | ||
| Promo Codes | ||
| Quotes | ||
| Sales Pipeline |
Support (0 vs 3)
| Feature | Freshsales | Keap |
|---|---|---|
| 24/7 Chat Support | ||
| Dedicated Customer Success Manager | ||
| U.S.-based Phone Support |
Task Management (0 vs 3)
| Feature | Freshsales | Keap |
|---|---|---|
| My Day | ||
| Task Management | ||
| Tasks |
Text Marketing (0 vs 4)
| Feature | Freshsales | Keap |
|---|---|---|
| 1:1 Text Messages | ||
| Automated Text Messaging | ||
| Text Message Broadcasts | ||
| Text Message Reply Handling |
Unique Features
Only in Freshsales (71)
Contact Scoring
Contact Scoring by Freddy AI
Deal Insights by Freddy AI
Deduplication by Freddy
Forecasting Insights by Freddy AI
Freddy AI
Freddy AI Agent
Lead generation bot
Out-of-office detection
Rephrase, Expand, and Enhance text by Freddy AI
Sales Emails by Freddy AI
Attribution Reports
Conversion Reports
Curated Reports
Custom Reports
Standard Reports
Win-loss Analysis
Advanced Workflows
Auto-assignment Rules
Basic Workflows
+ 51 more unique features
Only in Keap (57)
Custom User Roles, Groups & Permissions
Default User Roles
AI Automation Assistant
AI Content Assistant
Automation History
Billing Automation
Credit Card Expiration Reminders
Internal Forms
Pipeline Automation
Invoices
Dedicated Business Phone Line
Keap Community
Company Records
Contact Lists, Filters, and Saved Searches
Contact Management
Contact Segmentation (Tags)
Lists
Merge Duplicate Contacts
Notes
Keap Academy
+ 37 more unique features
Want to build your own alternative to Freshsales or Keap?
Analyze it with Reap