Freshservice vs SwipedOn
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Freshservice offers fewer features (47 vs 71) and more integrations (30 vs 6). Starting price: Freshservice at $19/mo vs SwipedOn at $3/mo. Freshservice has 47 unique features while SwipedOn has 71 unique features, with 0 features in common.
| Freshservice | SwipedOn | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 47 | 71 |
| AI-Powered Features | 4 | 0 |
| Starting Price | $19/mo | $3/mo |
| Pricing Tiers | 4 | 5 |
| Integrations | 30 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 3 | |
| Data Quality | 73% | 90% |
Feature Comparison by Category
AddOns (0 vs 1)
| Feature | Freshservice | SwipedOn |
|---|---|---|
| Catering AddOn |
Administration (0 vs 1)
| Feature | Freshservice | SwipedOn |
|---|---|---|
| Customizable Roles and Permissions |
Analytics (6 vs 0)
| Feature | Freshservice | SwipedOn |
|---|---|---|
| Capacity Planning | ||
| Freddy AI Insights | ||
| Reports and Analytics | ||
| Satisfaction Metrics | ||
| Scheduled Reports | ||
| Survey and Feedback |
Asset Management (5 vs 0)
| Feature | Freshservice | SwipedOn |
|---|---|---|
| Configuration Management Database | ||
| Contract Management | ||
| IT Asset Discovery | ||
| Software License Management | ||
| Vendor Management |
Automation (3 vs 1)
| Feature | Freshservice | SwipedOn |
|---|---|---|
| Auto Sign Out | ||
| Automated Workflows | ||
| Freddy AI | ||
| Predictive Ticket Routing |
Collaboration (2 vs 0)
| Feature | Freshservice | SwipedOn |
|---|---|---|
| Agent Collision Detection | ||
| Collaboration Tools |
Communication (3 vs 0)
| Feature | Freshservice | SwipedOn |
|---|---|---|
| Email Notifications | ||
| Multi-Channel Support | ||
| Status Page |
Compliance (0 vs 3)
| Feature | Freshservice | SwipedOn |
|---|---|---|
| Digital Agreements | ||
| Digital Signature Capture | ||
| Third-party Certifications |
Configuration (0 vs 2)
| Feature | Freshservice | SwipedOn |
|---|---|---|
| Multiple Devices Per Location | ||
| Multiple Printers Per Location |
Core (7 vs 0)
| Feature | Freshservice | SwipedOn |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management | ||
| SLA Management | ||
| Ticket Management |
Customization (2 vs 2)
| Feature | Freshservice | SwipedOn |
|---|---|---|
| Custom Branding | ||
| Custom Fields | ||
| Customizable Branding | ||
| Multiple Question Formats |
Dashboard (0 vs 1)
| Feature | Freshservice | SwipedOn |
|---|---|---|
| Cloud-based Web Dashboard |
Data Management (1 vs 0)
| Feature | Freshservice | SwipedOn |
|---|---|---|
| Bulk Import |
Deliveries (0 vs 1)
| Feature | Freshservice | SwipedOn |
|---|---|---|
| Deliveries AddOn |
Deployment (2 vs 0)
| Feature | Freshservice | SwipedOn |
|---|---|---|
| Multi-Tenancy | ||
| On-Premise Installation |
Employee Management (0 vs 13)
| Feature | Freshservice | SwipedOn |
|---|---|---|
| Archive Employees | ||
| Auto Sign In & Out | ||
| Custom Screening Questions | ||
| Custom Sign Out Messages | ||
| Digital In Out Board | ||
| Employee Bulk Upload | ||
| Employee Profile Fields | ||
| Employee Sign In | ||
| Manual Sign In/Out | ||
| Office Roaming and Remote Working | ||
| QR Code Sign In | ||
| SwipedOn Pocket | ||
| iPad or Tablet Sign In |
Integration (1 vs 0)
| Feature | Freshservice | SwipedOn |
|---|---|---|
| API Access |
Integrations (0 vs 2)
| Feature | Freshservice | SwipedOn |
|---|---|---|
| Directory Integrations | ||
| Slack & Teams Notifications |
Knowledge (1 vs 0)
| Feature | Freshservice | SwipedOn |
|---|---|---|
| Knowledge Management |
Localization (0 vs 1)
| Feature | Freshservice | SwipedOn |
|---|---|---|
| Language Selection |
Multi-location Management (0 vs 3)
| Feature | Freshservice | SwipedOn |
|---|---|---|
| Location Groups | ||
| Location Specific Settings | ||
| Multi-location Dashboard |
Notifications (0 vs 5)
| Feature | Freshservice | SwipedOn |
|---|---|---|
| Host Notifications | ||
| Notifications | ||
| Resource Check In Reminders | ||
| SMS Notifications | ||
| Sign In/Out Reminders |
Organization (2 vs 0)
| Feature | Freshservice | SwipedOn |
|---|---|---|
| Ticket Merging | ||
| Ticket Tags |
Privacy (0 vs 1)
| Feature | Freshservice | SwipedOn |
|---|---|---|
| Data Anonymization |
Productivity (2 vs 0)
| Feature | Freshservice | SwipedOn |
|---|---|---|
| Canned Responses | ||
| Macros and Shortcuts |
Project Management (1 vs 0)
| Feature | Freshservice | SwipedOn |
|---|---|---|
| Time Tracking |
Reliability (0 vs 1)
| Feature | Freshservice | SwipedOn |
|---|---|---|
| Offline Sign In |
Reporting (0 vs 4)
| Feature | Freshservice | SwipedOn |
|---|---|---|
| Data Export | ||
| Detailed Visitor Information | ||
| Real-time Visitor Log | ||
| Resource Insights |
Resource Management (0 vs 6)
| Feature | Freshservice | SwipedOn |
|---|---|---|
| Booking Settings | ||
| Desk Booking | ||
| Desk and Resource Booking | ||
| Interactive Maps | ||
| QR Scan Booking | ||
| Resource Features |
Safety (0 vs 2)
| Feature | Freshservice | SwipedOn |
|---|---|---|
| Evacuation Mode | ||
| Health and Safety |
Security (4 vs 7)
| Feature | Freshservice | SwipedOn |
|---|---|---|
| Audit Logs | ||
| Data Backup and Recovery | ||
| Data Hosting Options | ||
| Location Verification | ||
| Multi-Factor Authentication | ||
| Role-Based Access Control | ||
| SSO and Active Directory | ||
| Secure Cloud Storage | ||
| Security and Compliance | ||
| Verification Photos | ||
| Visitor Approvals |
Support (0 vs 4)
| Feature | Freshservice | SwipedOn |
|---|---|---|
| 24/5 Live Chat Support | ||
| Bespoke Onboarding and Implementation | ||
| Customer Success Onboarding | ||
| Dedicated Account Manager |
User Experience (4 vs 0)
| Feature | Freshservice | SwipedOn |
|---|---|---|
| Advanced Search | ||
| Mobile App | ||
| Self-Service Portal | ||
| Service Catalog |
Visitor Management (0 vs 10)
| Feature | Freshservice | SwipedOn |
|---|---|---|
| Contractor Management | ||
| Custom Visitor Categories | ||
| Document Upload | ||
| ID Badge Printing | ||
| Multiple Sign In Options | ||
| Photo Capture | ||
| Preregistration & Invites | ||
| Remembered Visitors | ||
| Visitor Preboarding | ||
| Visitor Sign In |
Workflow (1 vs 0)
| Feature | Freshservice | SwipedOn |
|---|---|---|
| Approval Workflows |
Unique Features
Only in Freshservice (47)
Capacity Planning
Freddy AI Insights
Reports and Analytics
Satisfaction Metrics
Scheduled Reports
Survey and Feedback
Configuration Management Database
Contract Management
IT Asset Discovery
Software License Management
Vendor Management
Automated Workflows
Freddy AI
Predictive Ticket Routing
Agent Collision Detection
Collaboration Tools
Email Notifications
Multi-Channel Support
Status Page
Asset Management
+ 27 more unique features
Only in SwipedOn (71)
Catering AddOn
Customizable Roles and Permissions
Auto Sign Out
Digital Agreements
Digital Signature Capture
Third-party Certifications
Multiple Devices Per Location
Multiple Printers Per Location
Customizable Branding
Multiple Question Formats
Cloud-based Web Dashboard
Deliveries AddOn
Archive Employees
Auto Sign In & Out
Custom Screening Questions
Custom Sign Out Messages
Digital In Out Board
Employee Bulk Upload
Employee Profile Fields
Employee Sign In
+ 51 more unique features
Want to build your own alternative to Freshservice or SwipedOn?
Analyze it with Reap