Freshservice vs Re:amaze
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Freshservice offers the same number of features (47 vs 47) and more integrations (30 vs 11). Starting price: Freshservice at $19/mo vs Re:amaze at $29/mo. Freshservice has 46 unique features while Re:amaze has 46 unique features, with 1 features in common.
| Freshservice | Re:amaze | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 47 | 47 |
| AI-Powered Features | 4 | 9 |
| Starting Price | $19/mo | $29/mo |
| Pricing Tiers | 4 | 5 |
| Integrations | 30 | 11 |
| Shared Features | 1 | |
| Shared Integrations | 3 | |
| Data Quality | 73% | 85% |
Feature Comparison by Category
AI (0 vs 5)
| Feature | Freshservice | Re:amaze |
|---|---|---|
| AI Agent | ||
| AI Article Generation | ||
| AI Reply Drafting | ||
| AI-Powered FAQ Suggestions | ||
| Sentiment Analysis |
Analytics (6 vs 7)
| Feature | Freshservice | Re:amaze |
|---|---|---|
| Advanced Reporting | ||
| Capacity Planning | ||
| Connected Customer Insights | ||
| Customer Intents | ||
| Customer Satisfaction Ratings | ||
| Freddy AI Insights | ||
| Reporting | ||
| Reports and Analytics | ||
| Satisfaction Metrics | ||
| Satisfaction Surveys | ||
| Scheduled Reports | ||
| Staff Performance Reporting | ||
| Survey and Feedback |
Asset Management (5 vs 0)
| Feature | Freshservice | Re:amaze |
|---|---|---|
| Configuration Management Database | ||
| Contract Management | ||
| IT Asset Discovery | ||
| Software License Management | ||
| Vendor Management |
Automation (3 vs 6)
| Feature | Freshservice | Re:amaze |
|---|---|---|
| Automated Workflows | ||
| Chatbots | ||
| Cues | ||
| Custom Bots | ||
| Freddy AI | ||
| Order Bot | ||
| Predictive Ticket Routing | ||
| Welcome Bot | ||
| Workflows |
Collaboration (2 vs 1)
| Feature | Freshservice | Re:amaze |
|---|---|---|
| Agent Collision Detection | ||
| Collaboration Tools | ||
| Team Presence |
Communication (3 vs 5)
| Feature | Freshservice | Re:amaze |
|---|---|---|
| Classic Chat Mode | ||
| Email Notifications | ||
| Live Chat | ||
| Multi-Channel Support | ||
| SMS and Voice Channels | ||
| Status Page | ||
| Video Calls |
Core (7 vs 0)
| Feature | Freshservice | Re:amaze |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management | ||
| SLA Management | ||
| Ticket Management |
Core Platform (0 vs 1)
| Feature | Freshservice | Re:amaze |
|---|---|---|
| Shared Inbox |
Customization (2 vs 2)
| Feature | Freshservice | Re:amaze |
|---|---|---|
| Custom Branding | ||
| Custom Fields | ||
| Custom Hosted Domain | ||
| Customizable Email Appearance |
Data Management (1 vs 0)
| Feature | Freshservice | Re:amaze |
|---|---|---|
| Bulk Import |
Deployment (2 vs 0)
| Feature | Freshservice | Re:amaze |
|---|---|---|
| Multi-Tenancy | ||
| On-Premise Installation |
Forms (0 vs 1)
| Feature | Freshservice | Re:amaze |
|---|---|---|
| Contact Forms |
Integration (1 vs 3)
| Feature | Freshservice | Re:amaze |
|---|---|---|
| API Access | ||
| Email Integration | ||
| Social Media Channels | ||
| Website Integration |
Knowledge (1 vs 0)
| Feature | Freshservice | Re:amaze |
|---|---|---|
| Knowledge Management |
Knowledge Base (0 vs 4)
| Feature | Freshservice | Re:amaze |
|---|---|---|
| AI Knowledge Base | ||
| Article Feedback | ||
| FAQ Center | ||
| FAQ Edit History |
Marketing (0 vs 1)
| Feature | Freshservice | Re:amaze |
|---|---|---|
| Push Campaigns |
Mobile (0 vs 1)
| Feature | Freshservice | Re:amaze |
|---|---|---|
| Mobile Apps |
Monitoring (0 vs 4)
| Feature | Freshservice | Re:amaze |
|---|---|---|
| Live Dashboard | ||
| Live Dashboard Customer Monitoring | ||
| Live View of Site Visitors | ||
| Peek |
Organization (2 vs 3)
| Feature | Freshservice | Re:amaze |
|---|---|---|
| Departments | ||
| Multibrand | ||
| Tags | ||
| Ticket Merging | ||
| Ticket Tags |
Productivity (2 vs 1)
| Feature | Freshservice | Re:amaze |
|---|---|---|
| Canned Responses | ||
| Macros and Shortcuts | ||
| Quick Answers |
Project Management (1 vs 0)
| Feature | Freshservice | Re:amaze |
|---|---|---|
| Time Tracking |
Scheduling (0 vs 1)
| Feature | Freshservice | Re:amaze |
|---|---|---|
| Office Hours |
Security (4 vs 1)
| Feature | Freshservice | Re:amaze |
|---|---|---|
| Audit Logs | ||
| Data Backup and Recovery | ||
| Role Permissions | ||
| Role-Based Access Control | ||
| SSO and Active Directory |
User Experience (4 vs 0)
| Feature | Freshservice | Re:amaze |
|---|---|---|
| Advanced Search | ||
| Mobile App | ||
| Self-Service Portal | ||
| Service Catalog |
Workflow (1 vs 0)
| Feature | Freshservice | Re:amaze |
|---|---|---|
| Approval Workflows |
Unique Features
Only in Freshservice (46)
Capacity Planning
Freddy AI Insights
Reports and Analytics
Satisfaction Metrics
Scheduled Reports
Survey and Feedback
Configuration Management Database
Contract Management
IT Asset Discovery
Software License Management
Vendor Management
Automated Workflows
Freddy AI
Predictive Ticket Routing
Agent Collision Detection
Collaboration Tools
Email Notifications
Multi-Channel Support
Asset Management
Change Management
+ 26 more unique features
Only in Re:amaze (46)
AI Agent
AI Article Generation
AI Reply Drafting
AI-Powered FAQ Suggestions
Sentiment Analysis
Advanced Reporting
Connected Customer Insights
Customer Intents
Customer Satisfaction Ratings
Reporting
Satisfaction Surveys
Staff Performance Reporting
Chatbots
Cues
Custom Bots
Order Bot
Welcome Bot
Workflows
Team Presence
Classic Chat Mode
+ 26 more unique features
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