Freshservice vs Razuna
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Freshservice offers fewer features (47 vs 71) and more integrations (30 vs 6). Starting price: Freshservice at $19/mo vs Razuna at $99/mo. Freshservice has 45 unique features while Razuna has 69 unique features, with 2 features in common.
| Freshservice | Razuna | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 47 | 71 |
| AI-Powered Features | 4 | 10 |
| Starting Price | $19/mo | $99/mo |
| Pricing Tiers | 4 | 3 |
| Integrations | 30 | 6 |
| Shared Features | 2 | |
| Shared Integrations | 1 | |
| Data Quality | 73% | 90% |
Feature Comparison by Category
AI & Automation (0 vs 6)
| Feature | Freshservice | Razuna |
|---|---|---|
| Advanced Document AI | ||
| Advanced Image AI | ||
| Auto-Tagging | ||
| Automatic Metadata Extraction | ||
| Brand & Logo Detection | ||
| Image Recognition |
Administration (0 vs 4)
| Feature | Freshservice | Razuna |
|---|---|---|
| Advanced User Management | ||
| Co-Administrators | ||
| Multi-Tenant Capabilities | ||
| Users & Groups |
Analytics (6 vs 0)
| Feature | Freshservice | Razuna |
|---|---|---|
| Capacity Planning | ||
| Freddy AI Insights | ||
| Reports and Analytics | ||
| Satisfaction Metrics | ||
| Scheduled Reports | ||
| Survey and Feedback |
Asset Management (5 vs 0)
| Feature | Freshservice | Razuna |
|---|---|---|
| Configuration Management Database | ||
| Contract Management | ||
| IT Asset Discovery | ||
| Software License Management | ||
| Vendor Management |
Automation (3 vs 0)
| Feature | Freshservice | Razuna |
|---|---|---|
| Automated Workflows | ||
| Freddy AI | ||
| Predictive Ticket Routing |
Collaboration (2 vs 6)
| Feature | Freshservice | Razuna |
|---|---|---|
| Agent Collision Detection | ||
| Approval Workflows | ||
| Collaboration Tools | ||
| Comments & Annotations | ||
| Guest Upload & Approval | ||
| Team Collaboration | ||
| Upload Links | ||
| Workspaces |
Communication (3 vs 0)
| Feature | Freshservice | Razuna |
|---|---|---|
| Email Notifications | ||
| Multi-Channel Support | ||
| Status Page |
Core (7 vs 0)
| Feature | Freshservice | Razuna |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management | ||
| SLA Management | ||
| Ticket Management |
Customization (2 vs 4)
| Feature | Freshservice | Razuna |
|---|---|---|
| Custom Branding | ||
| Custom Fields | ||
| Dedicated Appliances | ||
| On-Premise Deployment | ||
| White Label Options | ||
| Worldwide Server Location |
Data Management (1 vs 0)
| Feature | Freshservice | Razuna |
|---|---|---|
| Bulk Import |
Deployment (2 vs 0)
| Feature | Freshservice | Razuna |
|---|---|---|
| Multi-Tenancy | ||
| On-Premise Installation |
Editing (0 vs 1)
| Feature | Freshservice | Razuna |
|---|---|---|
| Online Image Editor |
File Management (0 vs 8)
| Feature | Freshservice | Razuna |
|---|---|---|
| Automatic Preview Generation | ||
| Bulk Upload | ||
| Collect+ Web Extension | ||
| Drag & Drop Upload | ||
| Fast Transfer | ||
| File Renditions | ||
| Folder Synchronization | ||
| Multiple File Format Support |
Integration (1 vs 9)
| Feature | Freshservice | Razuna |
|---|---|---|
| API Access | ||
| Canto Migration | ||
| Dropbox Integration | ||
| Email Import | ||
| Embed Files | ||
| REST API | ||
| Raycast Extension | ||
| Razuna Desktop App | ||
| S3 Integration | ||
| Zapier Integration |
Knowledge (1 vs 0)
| Feature | Freshservice | Razuna |
|---|---|---|
| Knowledge Management |
Organization (2 vs 6)
| Feature | Freshservice | Razuna |
|---|---|---|
| Collections | ||
| Custom Fields | ||
| Favorites | ||
| Sorting | ||
| Tags & Labels | ||
| Ticket Merging | ||
| Ticket Tags | ||
| Views (Saved Searches) |
Performance (0 vs 2)
| Feature | Freshservice | Razuna |
|---|---|---|
| Cloudflare Acceleration | ||
| Worldwide CDN |
Productivity (2 vs 0)
| Feature | Freshservice | Razuna |
|---|---|---|
| Canned Responses | ||
| Macros and Shortcuts |
Project Management (1 vs 0)
| Feature | Freshservice | Razuna |
|---|---|---|
| Time Tracking |
Search & Discovery (0 vs 6)
| Feature | Freshservice | Razuna |
|---|---|---|
| AI-Powered Search | ||
| Conversational Search | ||
| Full-Text Search | ||
| Semantic Search | ||
| Similar Image Search | ||
| Smart Filters |
Security (4 vs 9)
| Feature | Freshservice | Razuna |
|---|---|---|
| Audit Logs | ||
| Bank-Level Encryption | ||
| Daily Backups | ||
| Data Backup and Recovery | ||
| GDPR-Compliant Hosting | ||
| Granular Access Controls | ||
| HIPAA-Compliant Hosting | ||
| OAuth Integration | ||
| Role-Based Access Control | ||
| SSO / SAML Integration | ||
| SSO and Active Directory | ||
| Two-Factor Authentication | ||
| Usage Rights Tracking |
Services (0 vs 1)
| Feature | Freshservice | Razuna |
|---|---|---|
| Custom Development |
Sharing (0 vs 4)
| Feature | Freshservice | Razuna |
|---|---|---|
| Branded Portals | ||
| Customized Download Options | ||
| Shareable File Links | ||
| Shareable Folder Links |
Support (0 vs 3)
| Feature | Freshservice | Razuna |
|---|---|---|
| Dedicated Account Manager | ||
| Dedicated Support | ||
| Unlimited Training |
User Experience (4 vs 0)
| Feature | Freshservice | Razuna |
|---|---|---|
| Advanced Search | ||
| Mobile App | ||
| Self-Service Portal | ||
| Service Catalog |
Version Control (0 vs 2)
| Feature | Freshservice | Razuna |
|---|---|---|
| Automatic Versioning | ||
| Version Control |
Workflow (1 vs 0)
| Feature | Freshservice | Razuna |
|---|---|---|
| Approval Workflows |
Unique Features
Only in Freshservice (45)
Capacity Planning
Freddy AI Insights
Reports and Analytics
Satisfaction Metrics
Scheduled Reports
Survey and Feedback
Configuration Management Database
Contract Management
IT Asset Discovery
Software License Management
Vendor Management
Automated Workflows
Freddy AI
Predictive Ticket Routing
Agent Collision Detection
Collaboration Tools
Email Notifications
Multi-Channel Support
Status Page
Asset Management
+ 25 more unique features
Only in Razuna (69)
Advanced User Management
Co-Administrators
Multi-Tenant Capabilities
Users & Groups
Advanced Document AI
Advanced Image AI
Auto-Tagging
Automatic Metadata Extraction
Brand & Logo Detection
Image Recognition
Comments & Annotations
Guest Upload & Approval
Team Collaboration
Upload Links
Workspaces
Dedicated Appliances
On-Premise Deployment
White Label Options
Worldwide Server Location
Online Image Editor
+ 49 more unique features
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