Freshservice vs Lobbytrack
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Freshservice offers fewer features (47 vs 50) and more integrations (30 vs 8). Starting price: Freshservice at $19/mo vs Lobbytrack at $50/mo. Freshservice has 43 unique features while Lobbytrack has 46 unique features, with 4 features in common.
| Freshservice | Lobbytrack | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 47 | 50 |
| AI-Powered Features | 4 | 0 |
| Starting Price | $19/mo | $50/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 30 | 8 |
| Shared Features | 4 | |
| Shared Integrations | 4 | |
| Data Quality | 73% | 90% |
Feature Comparison by Category
Access Control (0 vs 1)
| Feature | Freshservice | Lobbytrack |
|---|---|---|
| Deny Condition |
Analytics (6 vs 0)
| Feature | Freshservice | Lobbytrack |
|---|---|---|
| Capacity Planning | ||
| Freddy AI Insights | ||
| Reports and Analytics | ||
| Satisfaction Metrics | ||
| Scheduled Reports | ||
| Survey and Feedback |
Applications (0 vs 3)
| Feature | Freshservice | Lobbytrack |
|---|---|---|
| Employee App | ||
| Guard App | ||
| Lobby App (for reception) |
Asset Management (5 vs 0)
| Feature | Freshservice | Lobbytrack |
|---|---|---|
| Configuration Management Database | ||
| Contract Management | ||
| IT Asset Discovery | ||
| Software License Management | ||
| Vendor Management |
Automation (3 vs 1)
| Feature | Freshservice | Lobbytrack |
|---|---|---|
| Auto Sign Out | ||
| Automated Workflows | ||
| Freddy AI | ||
| Predictive Ticket Routing |
Badge Management (0 vs 4)
| Feature | Freshservice | Lobbytrack |
|---|---|---|
| Badge Designs by Visit Types | ||
| Badge Printing | ||
| Conditional Badge Elements | ||
| Pre-Designed Badge Templates |
Collaboration (2 vs 0)
| Feature | Freshservice | Lobbytrack |
|---|---|---|
| Agent Collision Detection | ||
| Collaboration Tools |
Communication (3 vs 0)
| Feature | Freshservice | Lobbytrack |
|---|---|---|
| Email Notifications | ||
| Multi-Channel Support | ||
| Status Page |
Compliance (0 vs 1)
| Feature | Freshservice | Lobbytrack |
|---|---|---|
| Visit Agreements |
Core (7 vs 0)
| Feature | Freshservice | Lobbytrack |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management | ||
| SLA Management | ||
| Ticket Management |
Core Functionality (0 vs 2)
| Feature | Freshservice | Lobbytrack |
|---|---|---|
| Staff Sign In / Out | ||
| Visitor Sign In / Out |
Customization (2 vs 3)
| Feature | Freshservice | Lobbytrack |
|---|---|---|
| Custom Branding | ||
| Custom Fields | ||
| Fully Customizable Designer | ||
| Multiple Sign-In Flows |
Data Collection (0 vs 3)
| Feature | Freshservice | Lobbytrack |
|---|---|---|
| Driver License Scanning | ||
| ID Documents Capture | ||
| Photo Capture |
Data Management (1 vs 0)
| Feature | Freshservice | Lobbytrack |
|---|---|---|
| Bulk Import |
Deployment (2 vs 0)
| Feature | Freshservice | Lobbytrack |
|---|---|---|
| Multi-Tenancy | ||
| On-Premise Installation |
Developer Tools (0 vs 1)
| Feature | Freshservice | Lobbytrack |
|---|---|---|
| API Access |
Emergency Management (0 vs 1)
| Feature | Freshservice | Lobbytrack |
|---|---|---|
| Emergency Messaging & Evacuation Management |
HR & Payroll (0 vs 1)
| Feature | Freshservice | Lobbytrack |
|---|---|---|
| Employee Sign-In / Attendance Tracking |
Integration (1 vs 0)
| Feature | Freshservice | Lobbytrack |
|---|---|---|
| API Access |
Integrations (0 vs 6)
| Feature | Freshservice | Lobbytrack |
|---|---|---|
| Access Control Integration | ||
| Active Directory Integration | ||
| Eventleaf Integration | ||
| Slack Notifications | ||
| Teams Notifications | ||
| Zapier Integration |
Knowledge (1 vs 0)
| Feature | Freshservice | Lobbytrack |
|---|---|---|
| Knowledge Management |
Monitoring (0 vs 1)
| Feature | Freshservice | Lobbytrack |
|---|---|---|
| Location Capacity |
Notifications (0 vs 9)
| Feature | Freshservice | Lobbytrack |
|---|---|---|
| Email Notifications | ||
| Host Notifications | ||
| Notify Reception | ||
| Notify Security | ||
| Notify Visitor | ||
| SMS Notifications | ||
| Visit Canceled | ||
| Visit Scheduled | ||
| Visitor Sign In Denied |
Operations (0 vs 3)
| Feature | Freshservice | Lobbytrack |
|---|---|---|
| Pre-Register Guests | ||
| Queue Management | ||
| Visit Scheduling by Employees |
Organization (2 vs 0)
| Feature | Freshservice | Lobbytrack |
|---|---|---|
| Ticket Merging | ||
| Ticket Tags |
Platform Support (0 vs 1)
| Feature | Freshservice | Lobbytrack |
|---|---|---|
| Android, iOS and Windows Apps |
Productivity (2 vs 0)
| Feature | Freshservice | Lobbytrack |
|---|---|---|
| Canned Responses | ||
| Macros and Shortcuts |
Project Management (1 vs 0)
| Feature | Freshservice | Lobbytrack |
|---|---|---|
| Time Tracking |
Resource Management (0 vs 1)
| Feature | Freshservice | Lobbytrack |
|---|---|---|
| Meeting Rooms & Desk Booking |
Safety (0 vs 2)
| Feature | Freshservice | Lobbytrack |
|---|---|---|
| Health Screening | ||
| Touchless Sign-In (QR Code) |
Security (4 vs 4)
| Feature | Freshservice | Lobbytrack |
|---|---|---|
| Alert Security | ||
| Audit Logs | ||
| Data Backup and Recovery | ||
| Incident Management | ||
| Role-Based Access Control | ||
| SSO and Active Directory | ||
| Single Sign On (SSO) | ||
| Watch List Check |
Support (0 vs 2)
| Feature | Freshservice | Lobbytrack |
|---|---|---|
| Email and Phone Support | ||
| Priority Support 24/7 |
User Experience (4 vs 0)
| Feature | Freshservice | Lobbytrack |
|---|---|---|
| Advanced Search | ||
| Mobile App | ||
| Self-Service Portal | ||
| Service Catalog |
Workflow (1 vs 0)
| Feature | Freshservice | Lobbytrack |
|---|---|---|
| Approval Workflows |
Unique Features
Only in Freshservice (43)
Capacity Planning
Freddy AI Insights
Reports and Analytics
Satisfaction Metrics
Scheduled Reports
Survey and Feedback
Configuration Management Database
Contract Management
IT Asset Discovery
Software License Management
Vendor Management
Automated Workflows
Freddy AI
Predictive Ticket Routing
Agent Collision Detection
Collaboration Tools
Multi-Channel Support
Status Page
Asset Management
Change Management
+ 23 more unique features
Only in Lobbytrack (46)
Deny Condition
Employee App
Guard App
Lobby App (for reception)
Auto Sign Out
Badge Designs by Visit Types
Badge Printing
Conditional Badge Elements
Pre-Designed Badge Templates
Visit Agreements
Staff Sign In / Out
Visitor Sign In / Out
Fully Customizable Designer
Multiple Sign-In Flows
Driver License Scanning
ID Documents Capture
Photo Capture
Emergency Messaging & Evacuation Management
Employee Sign-In / Attendance Tracking
Access Control Integration
+ 26 more unique features
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