Freshservice vs FacilityOS
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Freshservice offers fewer features (47 vs 52) and more integrations (30 vs 10). Starting price: Freshservice at $19/mo vs FacilityOS at $199/mo. Freshservice has 46 unique features while FacilityOS has 51 unique features, with 1 features in common.
| Freshservice | FacilityOS | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 47 | 52 |
| AI-Powered Features | 4 | 0 |
| Starting Price | $19/mo | $199/mo |
| Pricing Tiers | 4 | 5 |
| Integrations | 30 | 10 |
| Shared Features | 1 | |
| Shared Integrations | 2 | |
| Data Quality | 73% | 95% |
Feature Comparison by Category
API (0 vs 1)
| Feature | Freshservice | FacilityOS |
|---|---|---|
| VisitorOS API Access |
Analytics (6 vs 0)
| Feature | Freshservice | FacilityOS |
|---|---|---|
| Capacity Planning | ||
| Freddy AI Insights | ||
| Reports and Analytics | ||
| Satisfaction Metrics | ||
| Scheduled Reports | ||
| Survey and Feedback |
Analytics & Reporting (0 vs 1)
| Feature | Freshservice | FacilityOS |
|---|---|---|
| Real-time Operations Dashboard |
Asset Management (5 vs 0)
| Feature | Freshservice | FacilityOS |
|---|---|---|
| Configuration Management Database | ||
| Contract Management | ||
| IT Asset Discovery | ||
| Software License Management | ||
| Vendor Management |
Authentication (0 vs 1)
| Feature | Freshservice | FacilityOS |
|---|---|---|
| Employee Sign-in Pass |
Automation (3 vs 0)
| Feature | Freshservice | FacilityOS |
|---|---|---|
| Automated Workflows | ||
| Freddy AI | ||
| Predictive Ticket Routing |
Collaboration (2 vs 0)
| Feature | Freshservice | FacilityOS |
|---|---|---|
| Agent Collision Detection | ||
| Collaboration Tools |
Communication (3 vs 2)
| Feature | Freshservice | FacilityOS |
|---|---|---|
| Email Notifications | ||
| Global Messaging | ||
| Multi-Channel Support | ||
| Sign-out Reminders | ||
| Status Page |
Compliance (0 vs 2)
| Feature | Freshservice | FacilityOS |
|---|---|---|
| Contractor Compliance & Onboarding | ||
| Legal & Compliance Documents Storage |
Core (7 vs 0)
| Feature | Freshservice | FacilityOS |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management | ||
| SLA Management | ||
| Ticket Management |
Core Feature (0 vs 2)
| Feature | Freshservice | FacilityOS |
|---|---|---|
| Unlimited Users & Sign-ins | ||
| Visitor Management |
Customization (2 vs 1)
| Feature | Freshservice | FacilityOS |
|---|---|---|
| Custom Branding | ||
| Custom Branding Sign-in Flows | ||
| Custom Fields |
Data Management (1 vs 1)
| Feature | Freshservice | FacilityOS |
|---|---|---|
| Bulk Import | ||
| Unlimited Visitor Data Export |
Deployment (2 vs 0)
| Feature | Freshservice | FacilityOS |
|---|---|---|
| Multi-Tenancy | ||
| On-Premise Installation |
Emergency Management (0 vs 13)
| Feature | Freshservice | FacilityOS |
|---|---|---|
| Building Sweeps | ||
| Digital Drill Archives | ||
| Digital Mustering List | ||
| Digital Roll Call | ||
| Drill Scheduling | ||
| Emergency Event Notifications | ||
| Emergency Profiles | ||
| Mobile Status Request | ||
| Real-time Evacuation Messaging | ||
| Real-time Portal Tracking | ||
| Roll Call QR Code Scanning | ||
| Unlimited Drills & Evacuations | ||
| Unlimited Mustering Points |
Hardware (0 vs 4)
| Feature | Freshservice | FacilityOS |
|---|---|---|
| 13" iPad Upgrade | ||
| Cellular Data Connection | ||
| Color Badge Printer Upgrade | ||
| iPad Hardware Included |
Infrastructure (0 vs 1)
| Feature | Freshservice | FacilityOS |
|---|---|---|
| Microsoft Azure Hosting |
Integration (1 vs 5)
| Feature | Freshservice | FacilityOS |
|---|---|---|
| API Access | ||
| Active Directory Integration | ||
| Industry Custom Integrations | ||
| Mass Notification Systems Integration | ||
| Microsoft Outlook Events Plugin | ||
| Third-party Watchlist Integration |
Knowledge (1 vs 0)
| Feature | Freshservice | FacilityOS |
|---|---|---|
| Knowledge Management |
Logistics (0 vs 1)
| Feature | Freshservice | FacilityOS |
|---|---|---|
| Asset & Logistics Management |
Mobile (0 vs 1)
| Feature | Freshservice | FacilityOS |
|---|---|---|
| Mobile App |
Multi-tenancy (0 vs 1)
| Feature | Freshservice | FacilityOS |
|---|---|---|
| Multi-tenant Support |
Notifications (0 vs 1)
| Feature | Freshservice | FacilityOS |
|---|---|---|
| Unlimited Real-time Notifications |
Organization (2 vs 0)
| Feature | Freshservice | FacilityOS |
|---|---|---|
| Ticket Merging | ||
| Ticket Tags |
Productivity (2 vs 0)
| Feature | Freshservice | FacilityOS |
|---|---|---|
| Canned Responses | ||
| Macros and Shortcuts |
Project Management (1 vs 0)
| Feature | Freshservice | FacilityOS |
|---|---|---|
| Time Tracking |
Reporting (0 vs 2)
| Feature | Freshservice | FacilityOS |
|---|---|---|
| Automated Reporting | ||
| Full Digital Audit Trail |
Safety (0 vs 1)
| Feature | Freshservice | FacilityOS |
|---|---|---|
| Evacuation & Emergency Management |
Security (4 vs 5)
| Feature | Freshservice | FacilityOS |
|---|---|---|
| Access Control & Security Management | ||
| Audit Logs | ||
| Data Backup and Recovery | ||
| ID Scanning | ||
| Role-Based Access Control | ||
| SSO and Active Directory | ||
| Single Sign-On (SSO) | ||
| Visitor Screening | ||
| Watchlists |
Support (0 vs 1)
| Feature | Freshservice | FacilityOS |
|---|---|---|
| Hardware Repairs & Support |
User Experience (4 vs 0)
| Feature | Freshservice | FacilityOS |
|---|---|---|
| Advanced Search | ||
| Mobile App | ||
| Self-Service Portal | ||
| Service Catalog |
Visitor Management (0 vs 4)
| Feature | Freshservice | FacilityOS |
|---|---|---|
| Arrival Assist | ||
| Badge Printing | ||
| Pre-registration | ||
| Touchless Sign-in |
Workflow (1 vs 1)
| Feature | Freshservice | FacilityOS |
|---|---|---|
| Approval Workflows | ||
| Visitor Approval Workflows |
Unique Features
Only in Freshservice (46)
Capacity Planning
Freddy AI Insights
Reports and Analytics
Satisfaction Metrics
Scheduled Reports
Survey and Feedback
Configuration Management Database
Contract Management
IT Asset Discovery
Software License Management
Vendor Management
Automated Workflows
Freddy AI
Predictive Ticket Routing
Agent Collision Detection
Collaboration Tools
Email Notifications
Multi-Channel Support
Status Page
Asset Management
+ 26 more unique features
Only in FacilityOS (51)
Real-time Operations Dashboard
VisitorOS API Access
Employee Sign-in Pass
Global Messaging
Sign-out Reminders
Contractor Compliance & Onboarding
Legal & Compliance Documents Storage
Unlimited Users & Sign-ins
Visitor Management
Custom Branding Sign-in Flows
Unlimited Visitor Data Export
Building Sweeps
Digital Drill Archives
Digital Mustering List
Digital Roll Call
Drill Scheduling
Emergency Event Notifications
Emergency Profiles
Mobile Status Request
Real-time Evacuation Messaging
+ 31 more unique features
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