Freshservice vs Greetly
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Freshservice offers fewer features (47 vs 66) and more integrations (30 vs 8). Starting price: Freshservice at $19/mo vs Greetly at Contact Sales. Freshservice has 47 unique features while Greetly has 66 unique features, with 0 features in common.
| Freshservice | Greetly | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 47 | 66 |
| AI-Powered Features | 4 | 9 |
| Starting Price | $19/mo | Contact Sales |
| Pricing Tiers | 4 | 2 |
| Integrations | 30 | 8 |
| Shared Features | 0 | |
| Shared Integrations | 4 | |
| Data Quality | 73% | 90% |
Feature Comparison by Category
Administration (0 vs 3)
| Feature | Freshservice | Greetly |
|---|---|---|
| Assign Assistants to Receive Notifications | ||
| Multiple Admin Roles | ||
| Unlimited Admins |
Analytics (6 vs 0)
| Feature | Freshservice | Greetly |
|---|---|---|
| Capacity Planning | ||
| Freddy AI Insights | ||
| Reports and Analytics | ||
| Satisfaction Metrics | ||
| Scheduled Reports | ||
| Survey and Feedback |
Asset Management (5 vs 0)
| Feature | Freshservice | Greetly |
|---|---|---|
| Configuration Management Database | ||
| Contract Management | ||
| IT Asset Discovery | ||
| Software License Management | ||
| Vendor Management |
Audit & Compliance (0 vs 1)
| Feature | Freshservice | Greetly |
|---|---|---|
| Location Change Logs |
Automation (3 vs 3)
| Feature | Freshservice | Greetly |
|---|---|---|
| Automated Visitor Communications | ||
| Automated Workflows | ||
| Automatic Visitor Checkout | ||
| Freddy AI | ||
| Predictive Ticket Routing | ||
| Returning Visitor Sign-In |
Collaboration (2 vs 0)
| Feature | Freshservice | Greetly |
|---|---|---|
| Agent Collision Detection | ||
| Collaboration Tools |
Communication (3 vs 0)
| Feature | Freshservice | Greetly |
|---|---|---|
| Email Notifications | ||
| Multi-Channel Support | ||
| Status Page |
Communications (0 vs 1)
| Feature | Freshservice | Greetly |
|---|---|---|
| 2-Way Texting |
Compliance (0 vs 2)
| Feature | Freshservice | Greetly |
|---|---|---|
| Legal Document eSignatures | ||
| NDA Sign In & Documents |
Core (7 vs 0)
| Feature | Freshservice | Greetly |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management | ||
| SLA Management | ||
| Ticket Management |
Core Functionality (0 vs 1)
| Feature | Freshservice | Greetly |
|---|---|---|
| Visitor Check-In and Registration |
Customization (2 vs 13)
| Feature | Freshservice | Greetly |
|---|---|---|
| Custom Badge Logo and Layout | ||
| Custom Brand Colors and Graphics | ||
| Custom Branding | ||
| Custom Email Notification Names | ||
| Custom Fields | ||
| Custom Fields and Data Capture | ||
| Custom Notification Logos | ||
| Custom Workflow Features | ||
| Customize All Visitor Verbiage | ||
| Customize Check-In Experience | ||
| Customize Employee Notifications | ||
| Customize Flow by Visitor Type | ||
| Customize Workflows | ||
| Drag-and-Drop Editor | ||
| Forms & Workflows |
Data Management (1 vs 1)
| Feature | Freshservice | Greetly |
|---|---|---|
| Bulk Import | ||
| Visitor Log Deletion |
Deployment (2 vs 0)
| Feature | Freshservice | Greetly |
|---|---|---|
| Multi-Tenancy | ||
| On-Premise Installation |
Hardware Integration (0 vs 2)
| Feature | Freshservice | Greetly |
|---|---|---|
| Kiosks & Tablets | ||
| Multi-Kiosk Support |
Health & Safety (0 vs 4)
| Feature | Freshservice | Greetly |
|---|---|---|
| Contract Tracing | ||
| Health and Safety Screening | ||
| Touchless Employee Badge Scanning | ||
| Touchless Visitor Check-In |
Infrastructure (0 vs 1)
| Feature | Freshservice | Greetly |
|---|---|---|
| Cloud-Based Infrastructure |
Integration (1 vs 2)
| Feature | Freshservice | Greetly |
|---|---|---|
| API Access | ||
| Active Directory Integration | ||
| Preregister Visitors from Calendar Invite |
Knowledge (1 vs 0)
| Feature | Freshservice | Greetly |
|---|---|---|
| Knowledge Management |
Localization (0 vs 3)
| Feature | Freshservice | Greetly |
|---|---|---|
| Localize Notification Phone Numbers | ||
| Multilingual Capabilities | ||
| Voice Notifications in 26 Languages |
Notifications (0 vs 5)
| Feature | Freshservice | Greetly |
|---|---|---|
| Host Notifications & Alerts | ||
| Merge Visitor Data into Host Notifications | ||
| Multi-Channel Notifications | ||
| Real-Time Alerts and Notifications | ||
| Voice Notifications |
Operations (0 vs 3)
| Feature | Freshservice | Greetly |
|---|---|---|
| Digital Mailroom | ||
| Remote Visitor Checkout | ||
| Send Checkout Links to Visitors |
Organization (2 vs 0)
| Feature | Freshservice | Greetly |
|---|---|---|
| Ticket Merging | ||
| Ticket Tags |
Productivity (2 vs 0)
| Feature | Freshservice | Greetly |
|---|---|---|
| Canned Responses | ||
| Macros and Shortcuts |
Project Management (1 vs 0)
| Feature | Freshservice | Greetly |
|---|---|---|
| Time Tracking |
Reporting (0 vs 7)
| Feature | Freshservice | Greetly |
|---|---|---|
| 365-Day Visitor Log | ||
| Customize and Save Visitor Log Views | ||
| Data Export to CSV | ||
| Data Export to PDF | ||
| Realtime Data Access | ||
| Schedule and Send Automatic Reports | ||
| Visitor Logs & Reporting |
Safety (0 vs 2)
| Feature | Freshservice | Greetly |
|---|---|---|
| Emergency Evacuation Notifications | ||
| Evacuation Roll Call and Safety Log |
Security (4 vs 6)
| Feature | Freshservice | Greetly |
|---|---|---|
| Audit Logs | ||
| Capture Visitor Photos | ||
| Data Backup and Recovery | ||
| Government-Issued ID Verification | ||
| Role-Based Access Control | ||
| SSO and Active Directory | ||
| Single Sign-On with Azure | ||
| US Driver's License Scanning | ||
| Visitor Badge Printing | ||
| Watchlist & Co-pilot Alerts |
Support (0 vs 1)
| Feature | Freshservice | Greetly |
|---|---|---|
| Free Upgrades and Product Updates |
User Experience (4 vs 2)
| Feature | Freshservice | Greetly |
|---|---|---|
| Advanced Search | ||
| Digital Receptionist | ||
| Interactive Check-In Signage | ||
| Mobile App | ||
| Self-Service Portal | ||
| Service Catalog |
Visitor Management (0 vs 3)
| Feature | Freshservice | Greetly |
|---|---|---|
| Pre-Registration | ||
| Preregister Visitors from Admin | ||
| QR Codes |
Workflow (1 vs 0)
| Feature | Freshservice | Greetly |
|---|---|---|
| Approval Workflows |
Unique Features
Only in Freshservice (47)
Capacity Planning
Freddy AI Insights
Reports and Analytics
Satisfaction Metrics
Scheduled Reports
Survey and Feedback
Configuration Management Database
Contract Management
IT Asset Discovery
Software License Management
Vendor Management
Automated Workflows
Freddy AI
Predictive Ticket Routing
Agent Collision Detection
Collaboration Tools
Email Notifications
Multi-Channel Support
Status Page
Asset Management
+ 27 more unique features
Only in Greetly (66)
Assign Assistants to Receive Notifications
Multiple Admin Roles
Unlimited Admins
Location Change Logs
Automated Visitor Communications
Automatic Visitor Checkout
Returning Visitor Sign-In
2-Way Texting
Legal Document eSignatures
NDA Sign In & Documents
Visitor Check-In and Registration
Custom Badge Logo and Layout
Custom Brand Colors and Graphics
Custom Email Notification Names
Custom Fields and Data Capture
Custom Notification Logos
Custom Workflow Features
Customize All Visitor Verbiage
Customize Check-In Experience
Customize Employee Notifications
+ 46 more unique features
Want to build your own alternative to Freshservice or Greetly?
Analyze it with Reap