Freshsales vs SugarCRM
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Freshsales offers fewer features (9 vs 51) and fewer integrations (8 vs 11). Starting price: Freshsales at $12/mo vs SugarCRM at $375/mo. Freshsales has 7 unique features while SugarCRM has 49 unique features, with 2 features in common.
| Freshsales | SugarCRM | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 9 | 51 |
| AI-Powered Features | 2 | 7 |
| Starting Price | $12/mo | $375/mo |
| Pricing Tiers | 4 | 10 |
| Integrations | 8 | 11 |
| Shared Features | 2 | |
| Shared Integrations | 1 | |
| Data Quality | 80% | 95% |
Feature Comparison by Category
AI (0 vs 6)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Chat & Chatbot | ||
| Generative AI | ||
| Intelligent Lead Prioritization | ||
| Revenue Intelligence | ||
| Sentiment Analysis | ||
| Smart Guides |
Automation (1 vs 2)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Automated Sales Sequences | ||
| Business Process Management | ||
| SugarBPM |
Collaboration (0 vs 1)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Activity Streams |
Core (5 vs 0)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Activity Management | ||
| Contact Management | ||
| Customizable Sales Pipeline | ||
| Deal Management | ||
| Lead Management |
Core CRM (0 vs 4)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Accounts & Contact Management | ||
| Activity Management | ||
| File & Data Storage | ||
| Search, Filters and Tagging |
Customer Service (0 vs 8)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Bug Tracking | ||
| Case Management | ||
| Customer Self-Service Portal | ||
| Knowledge Base Management | ||
| Omnichannel Engagement | ||
| SLA Management | ||
| Service Agent Console | ||
| Service Agent Workplace |
Customization (0 vs 1)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| CRM Customization and Configuration |
Data (0 vs 1)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Data Enrichment |
Integration (1 vs 6)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| DocuSign Connector | ||
| G Suite Integration | ||
| Integration with 3rd party apps | ||
| LinkedIn Connector | ||
| Mail & Calendar Integration | ||
| Slack Connector | ||
| Social CRM |
Localization (0 vs 2)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Multicurrency Support | ||
| Multilingual Support |
Marketing (0 vs 6)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Buyer's Journey Tracking | ||
| Campaign Management | ||
| Dynamic Email Content | ||
| Landing Pages & Lead Forms | ||
| Nurture Campaigns | ||
| Webinars & Events |
Mobile (0 vs 2)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Mobile CRM Maps | ||
| Mobility |
Project Management (0 vs 1)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Project Management |
Reporting (2 vs 3)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| News Feeds | ||
| ROI Tracking | ||
| Reporting & Analytics | ||
| Reporting and Analytics | ||
| Sales Forecasting |
Sales (0 vs 7)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Enhanced Forecasting | ||
| Geo Mapping | ||
| Guided Selling | ||
| Lead & Opportunity Management | ||
| Lead Management | ||
| Pipeline Management | ||
| Quote Management |
Security (0 vs 1)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Teams, Roles and Security |
Unique Features
Only in Freshsales (7)
Automated Sales Sequences
Contact Management
Customizable Sales Pipeline
Deal Management
Integration with 3rd party apps
Reporting and Analytics
Sales Forecasting
Only in SugarCRM (49)
Chat & Chatbot
Generative AI
Intelligent Lead Prioritization
Revenue Intelligence
Sentiment Analysis
Smart Guides
Business Process Management
SugarBPM
Activity Streams
Accounts & Contact Management
File & Data Storage
Search, Filters and Tagging
Bug Tracking
Case Management
Customer Self-Service Portal
Knowledge Base Management
Omnichannel Engagement
Service Agent Console
Service Agent Workplace
SLA Management
+ 29 more unique features
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