Freshcaller vs NiCE CXone Mpower
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Freshcaller offers fewer features (47 vs 55) and fewer integrations (2 vs 7). Starting price: Freshcaller at $15/mo vs NiCE CXone Mpower at $110/mo. Freshcaller has 47 unique features while NiCE CXone Mpower has 55 unique features, with 0 features in common.
| Freshcaller | NiCE CXone Mpower | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 47 | 55 |
| AI-Powered Features | 6 | 29 |
| Starting Price | $15/mo | $110/mo |
| Pricing Tiers | 4 | 6 |
| Integrations | 2 | 7 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 70% | 90% |
Feature Comparison by Category
AI (0 vs 7)
| Feature | Freshcaller | NiCE CXone Mpower |
|---|---|---|
| AI Routing | ||
| Agentic AI Agents | ||
| AutoSummary | ||
| CX AI Core | ||
| Customer-facing Intelligent Virtual Agent | ||
| Proactive AI Agent | ||
| Proactive Patient Engagement AI Agent |
AI & Automation (3 vs 0)
| Feature | Freshcaller | NiCE CXone Mpower |
|---|---|---|
| AI-Powered Voice Bots | ||
| FREDDY | ||
| Speech-Enabled IVR |
AI Assistant (0 vs 7)
| Feature | Freshcaller | NiCE CXone Mpower |
|---|---|---|
| Bank Agent Assist | ||
| Copilot for Agents | ||
| Copilot for Leaders | ||
| Copilot for Supervisors | ||
| Healthcare Agent Assist | ||
| Insurance Agent Assist | ||
| Retail Agent Assist |
Agent Management (3 vs 0)
| Feature | Freshcaller | NiCE CXone Mpower |
|---|---|---|
| Agent Extensions | ||
| Call Center Agent Statuses | ||
| Day Passes |
Agent Tools (0 vs 1)
| Feature | Freshcaller | NiCE CXone Mpower |
|---|---|---|
| Agent Workspace |
Analytics (0 vs 4)
| Feature | Freshcaller | NiCE CXone Mpower |
|---|---|---|
| Industry Experience Insights | ||
| Interaction Analytics | ||
| Prebuilt Dashboards and BI Reports | ||
| Voice of the Customer |
Analytics & Reporting (9 vs 0)
| Feature | Freshcaller | NiCE CXone Mpower |
|---|---|---|
| Abandoned Call Metrics | ||
| Advanced Call Metrics | ||
| Agent Availability Report | ||
| Call Lifecycle Information | ||
| Call Metrics | ||
| Custom Reports | ||
| Live Dashboards | ||
| Pre-built Reports | ||
| Service Level Monitoring |
Automation (0 vs 4)
| Feature | Freshcaller | NiCE CXone Mpower |
|---|---|---|
| Customer Self-Service Automation | ||
| Interaction and Workflow Orchestration | ||
| Patient Self-Service Automation | ||
| Policyholder Self-Service Automation |
CRM Features (2 vs 0)
| Feature | Freshcaller | NiCE CXone Mpower |
|---|---|---|
| Call Notes | ||
| Conversation Properties |
Call Customization (1 vs 0)
| Feature | Freshcaller | NiCE CXone Mpower |
|---|---|---|
| Custom Greetings |
Call Management (3 vs 0)
| Feature | Freshcaller | NiCE CXone Mpower |
|---|---|---|
| Call Conferencing | ||
| Inbound Caller ID | ||
| Parallel Calling |
Call Routing (9 vs 0)
| Feature | Freshcaller | NiCE CXone Mpower |
|---|---|---|
| Advanced Inbound Routing | ||
| Basic Call Queues | ||
| Holiday Routing | ||
| IVR (Phone Trees) | ||
| Queue Callback (Virtual Hold) | ||
| Queue Transfer | ||
| Routing Automation | ||
| Smart Escalations | ||
| Wait Queues |
Call Transfer (2 vs 0)
| Feature | Freshcaller | NiCE CXone Mpower |
|---|---|---|
| Cold Transfer | ||
| Warm Transfer |
Campaign Management (0 vs 1)
| Feature | Freshcaller | NiCE CXone Mpower |
|---|---|---|
| Outbound Campaign Management |
Communication (1 vs 2)
| Feature | Freshcaller | NiCE CXone Mpower |
|---|---|---|
| Inbox | ||
| UCaaS (NiCE 1CX) | ||
| Voice and Digital Channels |
Compliance (0 vs 1)
| Feature | Freshcaller | NiCE CXone Mpower |
|---|---|---|
| Recording and Compliance |
E-commerce (0 vs 1)
| Feature | Freshcaller | NiCE CXone Mpower |
|---|---|---|
| Retail E-commerce Conversion Booster |
Engagement (0 vs 2)
| Feature | Freshcaller | NiCE CXone Mpower |
|---|---|---|
| Gamification | ||
| Proactive Engagement |
Industry-specific (0 vs 8)
| Feature | Freshcaller | NiCE CXone Mpower |
|---|---|---|
| Banking Engagement Hub | ||
| Healthcare Engagement Hub | ||
| Insurance Engagement and Compliance Hub | ||
| NiCE for Corrections | ||
| NiCE for Education | ||
| NiCE for Medicaid | ||
| NiCE for Pension Systems | ||
| Retail Interactions Hub |
Infrastructure (0 vs 1)
| Feature | Freshcaller | NiCE CXone Mpower |
|---|---|---|
| Cloud Infrastructure |
Integration (1 vs 6)
| Feature | Freshcaller | NiCE CXone Mpower |
|---|---|---|
| Bring Your Own Agent Assistant | ||
| Bring Your Own Knowledge Base | ||
| Bring Your Own Transcription | ||
| Bring Your Own Virtual Agent | ||
| Omnichannel Integration | ||
| Prebuilt CRM Integrations | ||
| Seamless Integrations |
Knowledge Management (0 vs 2)
| Feature | Freshcaller | NiCE CXone Mpower |
|---|---|---|
| Customer-facing Knowledge Portal | ||
| Employee Knowledge Portal |
Notifications (1 vs 0)
| Feature | Freshcaller | NiCE CXone Mpower |
|---|---|---|
| Desktop Notifications |
Quality Management (0 vs 2)
| Feature | Freshcaller | NiCE CXone Mpower |
|---|---|---|
| Quality Management | ||
| Screen Recording |
Recording & Compliance (4 vs 0)
| Feature | Freshcaller | NiCE CXone Mpower |
|---|---|---|
| Call Recording Opt-out | ||
| Call Recordings | ||
| Pause Recordings | ||
| Post-Call Transcripts |
Routing (0 vs 1)
| Feature | Freshcaller | NiCE CXone Mpower |
|---|---|---|
| Omnichannel Routing and Orchestration |
Security (0 vs 1)
| Feature | Freshcaller | NiCE CXone Mpower |
|---|---|---|
| Trusted Identity & Messaging |
Supervision & Coaching (2 vs 0)
| Feature | Freshcaller | NiCE CXone Mpower |
|---|---|---|
| Call Barging | ||
| Call Monitoring |
Supervisor Tools (0 vs 1)
| Feature | Freshcaller | NiCE CXone Mpower |
|---|---|---|
| Supervisor Workspace |
Team Collaboration (1 vs 0)
| Feature | Freshcaller | NiCE CXone Mpower |
|---|---|---|
| Remote-Ready Workforce |
Telephony (5 vs 0)
| Feature | Freshcaller | NiCE CXone Mpower |
|---|---|---|
| Bring Your Own Carrier (BYOC) | ||
| Browser-Based Calling | ||
| Number Porting | ||
| SIP Connections | ||
| Voicemail |
Workforce Management (0 vs 3)
| Feature | Freshcaller | NiCE CXone Mpower |
|---|---|---|
| Performance Management | ||
| Workforce Engagement | ||
| Workforce Management |
Unique Features
Only in Freshcaller (47)
Agent Extensions
Call Center Agent Statuses
Day Passes
AI-Powered Voice Bots
FREDDY
Speech-Enabled IVR
Abandoned Call Metrics
Advanced Call Metrics
Agent Availability Report
Call Lifecycle Information
Call Metrics
Custom Reports
Live Dashboards
Pre-built Reports
Service Level Monitoring
Custom Greetings
Call Conferencing
Inbound Caller ID
Parallel Calling
Advanced Inbound Routing
+ 27 more unique features
Only in NiCE CXone Mpower (55)
Agent Workspace
Agentic AI Agents
AI Routing
AutoSummary
Customer-facing Intelligent Virtual Agent
CX AI Core
Proactive AI Agent
Proactive Patient Engagement AI Agent
Bank Agent Assist
Copilot for Agents
Copilot for Leaders
Copilot for Supervisors
Healthcare Agent Assist
Insurance Agent Assist
Retail Agent Assist
Industry Experience Insights
Interaction Analytics
Prebuilt Dashboards and BI Reports
Voice of the Customer
Customer Self-Service Automation
+ 35 more unique features
View Freshcaller details View NiCE CXone Mpower details Freshcaller alternatives NiCE CXone Mpower alternatives
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