Five9 vs Zendesk Talk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Five9 offers more features (53 vs 37) and more integrations (13 vs 2). Starting price: Five9 at $119/mo vs Zendesk Talk at Contact Sales. Five9 has 53 unique features while Zendesk Talk has 37 unique features, with 0 features in common.
| Five9 | Zendesk Talk | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 53 | 37 |
| AI-Powered Features | 13 | 9 |
| Starting Price | $119/mo | Contact Sales |
| Pricing Tiers | 5 | 9 |
| Integrations | 13 | 2 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 70% |
Feature Comparison by Category
AI (6 vs 5)
| Feature | Five9 | Zendesk Talk |
|---|---|---|
| AI Agents | ||
| AI Agents for Inbound Calls | ||
| AI Knowledge | ||
| AI Summaries | ||
| Advanced AI Agents | ||
| Automatic Call Summarization and Transcription | ||
| Conversational AI | ||
| Copilot Add-on | ||
| Genius AI | ||
| Intelligent Virtual Agent (IVA) | ||
| Voice Copilot |
AI Development (1 vs 0)
| Feature | Five9 | Zendesk Talk |
|---|---|---|
| Five9 GenAI Studio |
Agent Management (1 vs 0)
| Feature | Five9 | Zendesk Talk |
|---|---|---|
| Gamification |
Agent Tools (2 vs 0)
| Feature | Five9 | Zendesk Talk |
|---|---|---|
| Agent Assist | ||
| Omnichannel Agent Desktop |
Analytics (8 vs 0)
| Feature | Five9 | Zendesk Talk |
|---|---|---|
| AI Insights | ||
| Aceyus Vue | ||
| Aceyus Vue Dashboards | ||
| Five9 Analytics | ||
| Interaction Analytics | ||
| Operational Intelligence | ||
| Performance Management Dashboard | ||
| Reporting & Analytics |
Automation (1 vs 0)
| Feature | Five9 | Zendesk Talk |
|---|---|---|
| Workflow Automation |
Call Management (0 vs 3)
| Feature | Five9 | Zendesk Talk |
|---|---|---|
| Call Conferencing | ||
| Call Transfer | ||
| Warm Transfers |
Call Routing (0 vs 6)
| Feature | Five9 | Zendesk Talk |
|---|---|---|
| After Hours Routing | ||
| Group Routing | ||
| IVR Routing | ||
| Overflow Routing | ||
| Prioritized Routing | ||
| Queue Management |
Channels (6 vs 0)
| Feature | Five9 | Zendesk Talk |
|---|---|---|
| Chat | ||
| Email Management | ||
| Live Video | ||
| SMS/MMS | ||
| Social Messaging | ||
| Voice Channel |
Coaching & Supervision (0 vs 2)
| Feature | Five9 | Zendesk Talk |
|---|---|---|
| Call Barging | ||
| Live Coaching |
Compliance (1 vs 0)
| Feature | Five9 | Zendesk Talk |
|---|---|---|
| Extra Storage |
Compliance & Security (0 vs 1)
| Feature | Five9 | Zendesk Talk |
|---|---|---|
| Call Monitoring and Recording |
Contact Center (0 vs 1)
| Feature | Five9 | Zendesk Talk |
|---|---|---|
| Contact Center Add-on |
Contact Center Operations (1 vs 0)
| Feature | Five9 | Zendesk Talk |
|---|---|---|
| Blended Inbound/Outbound |
Core Functionality (0 vs 2)
| Feature | Five9 | Zendesk Talk |
|---|---|---|
| Complete Call History | ||
| Unified Call Management |
Customer Experience (1 vs 0)
| Feature | Five9 | Zendesk Talk |
|---|---|---|
| Customer Journey Mapping |
Development (1 vs 0)
| Feature | Five9 | Zendesk Talk |
|---|---|---|
| APIs & SDKs |
Digital Engagement (2 vs 0)
| Feature | Five9 | Zendesk Talk |
|---|---|---|
| Digital Outreach | ||
| Social Media Automation |
Governance (1 vs 0)
| Feature | Five9 | Zendesk Talk |
|---|---|---|
| AI Trust & Governance |
Infrastructure (1 vs 0)
| Feature | Five9 | Zendesk Talk |
|---|---|---|
| Geo Redundancy |
Integrations (2 vs 1)
| Feature | Five9 | Zendesk Talk |
|---|---|---|
| CRM Integrations | ||
| UC & UCaaS Integrations | ||
| Zendesk Marketplace Integration |
Management (3 vs 0)
| Feature | Five9 | Zendesk Talk |
|---|---|---|
| Admin Console | ||
| Agent & Supervisor Consoles | ||
| Supervisor Tools |
Monitoring & Analytics (0 vs 1)
| Feature | Five9 | Zendesk Talk |
|---|---|---|
| Quality Assurance |
Outbound (1 vs 0)
| Feature | Five9 | Zendesk Talk |
|---|---|---|
| Dialer |
Payment Processing (1 vs 0)
| Feature | Five9 | Zendesk Talk |
|---|---|---|
| Secure Pay |
Phone Services (0 vs 6)
| Feature | Five9 | Zendesk Talk |
|---|---|---|
| Block Lists | ||
| Business Hours Management | ||
| Extensions | ||
| International Numbers | ||
| Toll-free Numbers | ||
| Voicemail |
Quality & Compliance (1 vs 0)
| Feature | Five9 | Zendesk Talk |
|---|---|---|
| Quality Management (QM) |
Quality Assurance (0 vs 1)
| Feature | Five9 | Zendesk Talk |
|---|---|---|
| Zendesk Quality Assurance Add-on |
Recording & Analysis (2 vs 0)
| Feature | Five9 | Zendesk Talk |
|---|---|---|
| Call Recording | ||
| Live Transcription |
Reporting & Analytics (0 vs 2)
| Feature | Five9 | Zendesk Talk |
|---|---|---|
| Cross-channel Reporting | ||
| Real-time Analytics |
Security (0 vs 1)
| Feature | Five9 | Zendesk Talk |
|---|---|---|
| Advanced Data Privacy and Protection Add-on |
Security & Compliance (1 vs 0)
| Feature | Five9 | Zendesk Talk |
|---|---|---|
| WFO Recording Data Protection |
Self-Service (2 vs 0)
| Feature | Five9 | Zendesk Talk |
|---|---|---|
| IVR with Speech Recognition | ||
| Interactive Voice Response (IVR) |
Services (1 vs 0)
| Feature | Five9 | Zendesk Talk |
|---|---|---|
| Five9 Professional Services |
Support Services (3 vs 0)
| Feature | Five9 | Zendesk Talk |
|---|---|---|
| Admin Assist | ||
| Five9 Customer Success Bundles | ||
| Technical Account Manager (TAM) |
Technical Infrastructure (0 vs 3)
| Feature | Five9 | Zendesk Talk |
|---|---|---|
| Embedded Voice Options | ||
| PSTN Support | ||
| VoIP Support |
Voice (1 vs 0)
| Feature | Five9 | Zendesk Talk |
|---|---|---|
| Five9 Global Voice |
Workforce Management (2 vs 2)
| Feature | Five9 | Zendesk Talk |
|---|---|---|
| Workforce Engagement Bundle | ||
| Workforce Management (WFM) | ||
| Workforce Optimization | ||
| Zendesk Workforce Management Add-on |
Unique Features
Only in Five9 (53)
Gamification
Agent Assist
Omnichannel Agent Desktop
AI Agents
AI Knowledge
AI Summaries
Conversational AI
Genius AI
Intelligent Virtual Agent (IVA)
Five9 GenAI Studio
Aceyus Vue
Aceyus Vue Dashboards
AI Insights
Five9 Analytics
Interaction Analytics
Operational Intelligence
Performance Management Dashboard
Reporting & Analytics
Workflow Automation
Chat
+ 33 more unique features
Only in Zendesk Talk (37)
Advanced AI Agents
AI Agents for Inbound Calls
Automatic Call Summarization and Transcription
Copilot Add-on
Voice Copilot
Call Conferencing
Call Transfer
Warm Transfers
After Hours Routing
Group Routing
IVR Routing
Overflow Routing
Prioritized Routing
Queue Management
Call Barging
Live Coaching
Call Monitoring and Recording
Contact Center Add-on
Complete Call History
Unified Call Management
+ 17 more unique features
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