Five9 vs Zendesk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Five9 offers more features (53 vs 20) and more integrations (13 vs 6). Starting price: Five9 at $119/mo vs Zendesk at Contact Sales. Five9 has 52 unique features while Zendesk has 19 unique features, with 1 features in common.
| Five9 | Zendesk | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 53 | 20 |
| AI-Powered Features | 13 | 7 |
| Starting Price | $119/mo | Contact Sales |
| Pricing Tiers | 5 | 8 |
| Integrations | 13 | 6 |
| Shared Features | 1 | |
| Shared Integrations | 1 | |
| Data Quality | 95% | 70% |
Feature Comparison by Category
AI (6 vs 3)
| Feature | Five9 | Zendesk |
|---|---|---|
| AI Agents | ||
| AI Knowledge | ||
| AI Summaries | ||
| Advanced AI Agents | ||
| Conversational AI | ||
| Copilot | ||
| Genius AI | ||
| Intelligent Virtual Agent (IVA) |
AI Development (1 vs 0)
| Feature | Five9 | Zendesk |
|---|---|---|
| Five9 GenAI Studio |
Agent Management (1 vs 0)
| Feature | Five9 | Zendesk |
|---|---|---|
| Gamification |
Agent Tools (2 vs 1)
| Feature | Five9 | Zendesk |
|---|---|---|
| Agent Assist | ||
| Omnichannel Agent Desktop | ||
| Unified Agent Workspace |
Analytics (8 vs 1)
| Feature | Five9 | Zendesk |
|---|---|---|
| AI Insights | ||
| Aceyus Vue | ||
| Aceyus Vue Dashboards | ||
| Five9 Analytics | ||
| Interaction Analytics | ||
| Operational Intelligence | ||
| Performance Management Dashboard | ||
| Reporting & Analytics | ||
| Visitor Monitoring |
Automation (1 vs 1)
| Feature | Five9 | Zendesk |
|---|---|---|
| Automation | ||
| Workflow Automation |
Channels (6 vs 0)
| Feature | Five9 | Zendesk |
|---|---|---|
| Chat | ||
| Email Management | ||
| Live Video | ||
| SMS/MMS | ||
| Social Messaging | ||
| Voice Channel |
Chat (0 vs 1)
| Feature | Five9 | Zendesk |
|---|---|---|
| Chat Widget |
Compliance (1 vs 0)
| Feature | Five9 | Zendesk |
|---|---|---|
| Extra Storage |
Contact Center (0 vs 1)
| Feature | Five9 | Zendesk |
|---|---|---|
| Contact Center |
Contact Center Operations (1 vs 0)
| Feature | Five9 | Zendesk |
|---|---|---|
| Blended Inbound/Outbound |
Customer Experience (1 vs 0)
| Feature | Five9 | Zendesk |
|---|---|---|
| Customer Journey Mapping |
Development (1 vs 0)
| Feature | Five9 | Zendesk |
|---|---|---|
| APIs & SDKs |
Digital Engagement (2 vs 0)
| Feature | Five9 | Zendesk |
|---|---|---|
| Digital Outreach | ||
| Social Media Automation |
Governance (1 vs 0)
| Feature | Five9 | Zendesk |
|---|---|---|
| AI Trust & Governance |
Infrastructure (1 vs 0)
| Feature | Five9 | Zendesk |
|---|---|---|
| Geo Redundancy |
Integrations (2 vs 1)
| Feature | Five9 | Zendesk |
|---|---|---|
| App and Integration Marketplace | ||
| CRM Integrations | ||
| UC & UCaaS Integrations |
Localization (0 vs 1)
| Feature | Five9 | Zendesk |
|---|---|---|
| Multilingual Support |
Management (3 vs 0)
| Feature | Five9 | Zendesk |
|---|---|---|
| Admin Console | ||
| Agent & Supervisor Consoles | ||
| Supervisor Tools |
Messaging (0 vs 1)
| Feature | Five9 | Zendesk |
|---|---|---|
| Omnichannel Support |
Outbound (1 vs 0)
| Feature | Five9 | Zendesk |
|---|---|---|
| Dialer |
Payment Processing (1 vs 0)
| Feature | Five9 | Zendesk |
|---|---|---|
| Secure Pay |
Quality & Compliance (1 vs 0)
| Feature | Five9 | Zendesk |
|---|---|---|
| Quality Management (QM) |
Quality Management (0 vs 1)
| Feature | Five9 | Zendesk |
|---|---|---|
| Quality Assurance |
Recording & Analysis (2 vs 0)
| Feature | Five9 | Zendesk |
|---|---|---|
| Call Recording | ||
| Live Transcription |
Reporting (0 vs 1)
| Feature | Five9 | Zendesk |
|---|---|---|
| Real-time Reporting and Analytics |
Routing (0 vs 1)
| Feature | Five9 | Zendesk |
|---|---|---|
| Omnichannel Routing |
Security (0 vs 2)
| Feature | Five9 | Zendesk |
|---|---|---|
| Advanced Data Privacy and Protection | ||
| Data Privacy and Protection |
Security & Compliance (1 vs 0)
| Feature | Five9 | Zendesk |
|---|---|---|
| WFO Recording Data Protection |
Self-Service (2 vs 1)
| Feature | Five9 | Zendesk |
|---|---|---|
| Help Center | ||
| IVR with Speech Recognition | ||
| Interactive Voice Response (IVR) |
Services (1 vs 0)
| Feature | Five9 | Zendesk |
|---|---|---|
| Five9 Professional Services |
Support Services (3 vs 0)
| Feature | Five9 | Zendesk |
|---|---|---|
| Admin Assist | ||
| Five9 Customer Success Bundles | ||
| Technical Account Manager (TAM) |
Ticketing (0 vs 1)
| Feature | Five9 | Zendesk |
|---|---|---|
| Ticketing System |
Voice (1 vs 0)
| Feature | Five9 | Zendesk |
|---|---|---|
| Five9 Global Voice |
Workforce Management (2 vs 2)
| Feature | Five9 | Zendesk |
|---|---|---|
| Workforce Engagement Bundle | ||
| Workforce Management | ||
| Workforce Management (WFM) | ||
| Workforce Optimization |
Unique Features
Only in Five9 (52)
Gamification
Agent Assist
Omnichannel Agent Desktop
AI Knowledge
AI Summaries
Conversational AI
Genius AI
Intelligent Virtual Agent (IVA)
Five9 GenAI Studio
Aceyus Vue
Aceyus Vue Dashboards
AI Insights
Five9 Analytics
Interaction Analytics
Operational Intelligence
Performance Management Dashboard
Reporting & Analytics
Workflow Automation
Chat
Email Management
+ 32 more unique features
Only in Zendesk (19)
Unified Agent Workspace
Advanced AI Agents
Copilot
Visitor Monitoring
Automation
Chat Widget
Contact Center
App and Integration Marketplace
Multilingual Support
Omnichannel Support
Quality Assurance
Real-time Reporting and Analytics
Omnichannel Routing
Advanced Data Privacy and Protection
Data Privacy and Protection
Help Center
Ticketing System
Workforce Engagement Bundle
Workforce Management
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