Five9 vs Talkdesk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Five9 offers more features (53 vs 32) and more integrations (13 vs 1). Starting price: Five9 at $119/mo vs Talkdesk at $85/mo. Five9 has 53 unique features while Talkdesk has 32 unique features, with 0 features in common.
| Five9 | Talkdesk | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 53 | 32 |
| AI-Powered Features | 13 | 18 |
| Starting Price | $119/mo | $85/mo |
| Pricing Tiers | 5 | 5 |
| Integrations | 13 | 1 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 70% |
Feature Comparison by Category
AI (6 vs 3)
| Feature | Five9 | Talkdesk |
|---|---|---|
| AI Agents | ||
| AI Knowledge | ||
| AI Summaries | ||
| Autonomous AI Agents | ||
| Conversational AI | ||
| Data Cloud | ||
| Genius AI | ||
| Intelligent Virtual Agent (IVA) | ||
| Intent-driven Execution |
AI Agent Assistance (0 vs 2)
| Feature | Five9 | Talkdesk |
|---|---|---|
| Next Best Action Recommendations | ||
| Talkdesk Copilot |
AI Automation (0 vs 1)
| Feature | Five9 | Talkdesk |
|---|---|---|
| Talkdesk Autopilot |
AI Development (1 vs 0)
| Feature | Five9 | Talkdesk |
|---|---|---|
| Five9 GenAI Studio |
Agent Management (1 vs 0)
| Feature | Five9 | Talkdesk |
|---|---|---|
| Gamification |
Agent Tools (2 vs 0)
| Feature | Five9 | Talkdesk |
|---|---|---|
| Agent Assist | ||
| Omnichannel Agent Desktop |
Analytics (8 vs 1)
| Feature | Five9 | Talkdesk |
|---|---|---|
| AI Insights | ||
| Aceyus Vue | ||
| Aceyus Vue Dashboards | ||
| Five9 Analytics | ||
| Interaction & Quality Analytics | ||
| Interaction Analytics | ||
| Operational Intelligence | ||
| Performance Management Dashboard | ||
| Reporting & Analytics |
Automation (1 vs 1)
| Feature | Five9 | Talkdesk |
|---|---|---|
| Automatic Interaction Summarization | ||
| Workflow Automation |
Channels (6 vs 0)
| Feature | Five9 | Talkdesk |
|---|---|---|
| Chat | ||
| Email Management | ||
| Live Video | ||
| SMS/MMS | ||
| Social Messaging | ||
| Voice Channel |
Compliance (1 vs 1)
| Feature | Five9 | Talkdesk |
|---|---|---|
| Extra Storage | ||
| Guardian |
Contact Center Operations (1 vs 0)
| Feature | Five9 | Talkdesk |
|---|---|---|
| Blended Inbound/Outbound |
Customer Experience (1 vs 0)
| Feature | Five9 | Talkdesk |
|---|---|---|
| Customer Journey Mapping |
Development (1 vs 0)
| Feature | Five9 | Talkdesk |
|---|---|---|
| APIs & SDKs |
Digital Channels (0 vs 1)
| Feature | Five9 | Talkdesk |
|---|---|---|
| Digital Engagement |
Digital Engagement (2 vs 0)
| Feature | Five9 | Talkdesk |
|---|---|---|
| Digital Outreach | ||
| Social Media Automation |
Governance (1 vs 0)
| Feature | Five9 | Talkdesk |
|---|---|---|
| AI Trust & Governance |
Industry Solutions (0 vs 1)
| Feature | Five9 | Talkdesk |
|---|---|---|
| Industry Experience Clouds |
Infrastructure (1 vs 0)
| Feature | Five9 | Talkdesk |
|---|---|---|
| Geo Redundancy |
Integration (0 vs 1)
| Feature | Five9 | Talkdesk |
|---|---|---|
| API Access |
Integrations (2 vs 0)
| Feature | Five9 | Talkdesk |
|---|---|---|
| CRM Integrations | ||
| UC & UCaaS Integrations |
Knowledge Management (0 vs 1)
| Feature | Five9 | Talkdesk |
|---|---|---|
| Knowledge Base Integration |
Localization (0 vs 1)
| Feature | Five9 | Talkdesk |
|---|---|---|
| AI Translations |
Management (3 vs 0)
| Feature | Five9 | Talkdesk |
|---|---|---|
| Admin Console | ||
| Agent & Supervisor Consoles | ||
| Supervisor Tools |
Monitoring (0 vs 1)
| Feature | Five9 | Talkdesk |
|---|---|---|
| Screen Recording |
Outbound (1 vs 0)
| Feature | Five9 | Talkdesk |
|---|---|---|
| Dialer |
Payment Processing (1 vs 0)
| Feature | Five9 | Talkdesk |
|---|---|---|
| Secure Pay |
Quality & Compliance (1 vs 0)
| Feature | Five9 | Talkdesk |
|---|---|---|
| Quality Management (QM) |
Recording & Analysis (2 vs 0)
| Feature | Five9 | Talkdesk |
|---|---|---|
| Call Recording | ||
| Live Transcription |
Reporting (0 vs 3)
| Feature | Five9 | Talkdesk |
|---|---|---|
| Business Intelligence | ||
| Custom Reporting | ||
| Real-time Dashboards |
Routing (0 vs 1)
| Feature | Five9 | Talkdesk |
|---|---|---|
| Talkdesk Navigator |
Security (0 vs 1)
| Feature | Five9 | Talkdesk |
|---|---|---|
| Talkdesk Identity |
Security & Compliance (1 vs 0)
| Feature | Five9 | Talkdesk |
|---|---|---|
| WFO Recording Data Protection |
Self-Service (2 vs 0)
| Feature | Five9 | Talkdesk |
|---|---|---|
| IVR with Speech Recognition | ||
| Interactive Voice Response (IVR) |
Services (1 vs 0)
| Feature | Five9 | Talkdesk |
|---|---|---|
| Five9 Professional Services |
Support Services (3 vs 0)
| Feature | Five9 | Talkdesk |
|---|---|---|
| Admin Assist | ||
| Five9 Customer Success Bundles | ||
| Technical Account Manager (TAM) |
Use Case (0 vs 4)
| Feature | Five9 | Talkdesk |
|---|---|---|
| Appointments and Directions | ||
| Card Status and Authorization | ||
| Order Status and Tracking | ||
| Proactive Travel Notifications |
Voice (1 vs 3)
| Feature | Five9 | Talkdesk |
|---|---|---|
| Five9 Global Voice | ||
| Speech Recognition | ||
| Voice Engagement | ||
| Voicemail Transcription |
Workflow (0 vs 3)
| Feature | Five9 | Talkdesk |
|---|---|---|
| Automated Notifications | ||
| Automation Flows | ||
| Studio & Routing |
Workforce Management (2 vs 2)
| Feature | Five9 | Talkdesk |
|---|---|---|
| Performance Management | ||
| Workforce Management | ||
| Workforce Management (WFM) | ||
| Workforce Optimization |
Unique Features
Only in Five9 (53)
Gamification
Agent Assist
Omnichannel Agent Desktop
AI Agents
AI Knowledge
AI Summaries
Conversational AI
Genius AI
Intelligent Virtual Agent (IVA)
Five9 GenAI Studio
Aceyus Vue
Aceyus Vue Dashboards
AI Insights
Five9 Analytics
Interaction Analytics
Operational Intelligence
Performance Management Dashboard
Reporting & Analytics
Workflow Automation
Chat
+ 33 more unique features
Only in Talkdesk (32)
Autonomous AI Agents
Data Cloud
Intent-driven Execution
Next Best Action Recommendations
Talkdesk Copilot
Talkdesk Autopilot
Interaction & Quality Analytics
Automatic Interaction Summarization
Guardian
Digital Engagement
Industry Experience Clouds
API Access
Knowledge Base Integration
AI Translations
Screen Recording
Business Intelligence
Custom Reporting
Real-time Dashboards
Talkdesk Navigator
Talkdesk Identity
+ 12 more unique features
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