Five9 vs RingCentral RingCX
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Five9 offers fewer features (53 vs 93) and fewer integrations (13 vs 14). Starting price: Five9 at $119/mo vs RingCentral RingCX at Contact Sales. Five9 has 49 unique features while RingCentral RingCX has 89 unique features, with 4 features in common.
| Five9 | RingCentral RingCX | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 53 | 93 |
| AI-Powered Features | 13 | 9 |
| Starting Price | $119/mo | Contact Sales |
| Pricing Tiers | 5 | 0 |
| Integrations | 13 | 14 |
| Shared Features | 4 | |
| Shared Integrations | 3 | |
| Data Quality | 95% | 75% |
Feature Comparison by Category
AI (6 vs 1)
| Feature | Five9 | RingCentral RingCX |
|---|---|---|
| AI Agents | ||
| AI Knowledge | ||
| AI Sentiment Analysis | ||
| AI Summaries | ||
| Conversational AI | ||
| Genius AI | ||
| Intelligent Virtual Agent (IVA) |
AI Development (1 vs 0)
| Feature | Five9 | RingCentral RingCX |
|---|---|---|
| Five9 GenAI Studio |
Administration (0 vs 6)
| Feature | Five9 | RingCentral RingCX |
|---|---|---|
| Agent Skill Assignment | ||
| Easy Admin Interface | ||
| IVR Designer | ||
| SLA Management | ||
| Scripting Designer | ||
| Seasonal Scaling |
Agent Management (1 vs 0)
| Feature | Five9 | RingCentral RingCX |
|---|---|---|
| Gamification |
Agent Tools (2 vs 10)
| Feature | Five9 | RingCentral RingCX |
|---|---|---|
| Agent Assist | ||
| Agent Scripting | ||
| Availability Status | ||
| Co-browse | ||
| Dynamic Reply Assistance | ||
| Gamification | ||
| Omnichannel Agent Desktop | ||
| Real-time Interaction and Behavioral Coaching | ||
| Remote Agent Support | ||
| Response Templates | ||
| Transfer and Approval | ||
| Unified Omnichannel Customer View |
Analytics (8 vs 10)
| Feature | Five9 | RingCentral RingCX |
|---|---|---|
| AI Insights | ||
| Aceyus Vue | ||
| Aceyus Vue Dashboards | ||
| Ambassador and Detractor Identification | ||
| Analytics and Dashboards | ||
| Business Intelligence Integration | ||
| Five9 Analytics | ||
| Historical Analytics | ||
| Interaction Analytics | ||
| Omnichannel Analytics | ||
| Operational Intelligence | ||
| Performance Management | ||
| Performance Management Dashboard | ||
| Prebuilt Reports | ||
| Real-time Analytics |
Automation (1 vs 5)
| Feature | Five9 | RingCentral RingCX |
|---|---|---|
| AI Virtual Agents | ||
| AI-driven Agent Assistance | ||
| Automatic Callback | ||
| Call Deflection | ||
| IVR/Self-service | ||
| Workflow Automation |
Channels (6 vs 22)
| Feature | Five9 | RingCentral RingCX |
|---|---|---|
| Apple Messages for Business | ||
| Chat | ||
| Custom Channel SDKs | ||
| Email Management | ||
| Facebook Messenger Integration | ||
| Google Business Messages | ||
| In-app Messaging | ||
| Inbound Voice | ||
| Intercom | ||
| Internet Fax | ||
| Live Chat | ||
| Live Video | ||
| Messaging | ||
| Omnichannel Support | ||
| Outbound Voice |
Collaboration (0 vs 4)
| Feature | Five9 | RingCentral RingCX |
|---|---|---|
| Collaboration | ||
| Company-wide Collaboration | ||
| PBX Integration | ||
| Shared Directory |
Compliance (1 vs 6)
| Feature | Five9 | RingCentral RingCX |
|---|---|---|
| DNC Compliance | ||
| Extra Storage | ||
| HIPAA Compliance | ||
| PCI-DSS Compliance | ||
| STIR/SHAKEN Compliance | ||
| TCPA Compliance |
Contact Center Operations (1 vs 0)
| Feature | Five9 | RingCentral RingCX |
|---|---|---|
| Blended Inbound/Outbound |
Customer Experience (1 vs 0)
| Feature | Five9 | RingCentral RingCX |
|---|---|---|
| Customer Journey Mapping |
Development (1 vs 0)
| Feature | Five9 | RingCentral RingCX |
|---|---|---|
| APIs & SDKs |
Digital Engagement (2 vs 0)
| Feature | Five9 | RingCentral RingCX |
|---|---|---|
| Digital Outreach | ||
| Social Media Automation |
Governance (1 vs 0)
| Feature | Five9 | RingCentral RingCX |
|---|---|---|
| AI Trust & Governance |
Infrastructure (1 vs 2)
| Feature | Five9 | RingCentral RingCX |
|---|---|---|
| 99.99% Uptime SLA | ||
| Cloud Infrastructure | ||
| Geo Redundancy |
Integration (0 vs 7)
| Feature | Five9 | RingCentral RingCX |
|---|---|---|
| Click to Call | ||
| Microsoft CRM Integration | ||
| Open APIs | ||
| Salesforce CRM Integration | ||
| Screen Pops | ||
| SugarCRM Integration | ||
| Zendesk Integration |
Integrations (2 vs 0)
| Feature | Five9 | RingCentral RingCX |
|---|---|---|
| CRM Integrations | ||
| UC & UCaaS Integrations |
Management (3 vs 0)
| Feature | Five9 | RingCentral RingCX |
|---|---|---|
| Admin Console | ||
| Agent & Supervisor Consoles | ||
| Supervisor Tools |
Outbound (1 vs 5)
| Feature | Five9 | RingCentral RingCX |
|---|---|---|
| Call Blending | ||
| Campaign Management | ||
| Dialer | ||
| List Management | ||
| Outbound Dialers | ||
| Power Dialing |
Payment Processing (1 vs 0)
| Feature | Five9 | RingCentral RingCX |
|---|---|---|
| Secure Pay |
Quality & Compliance (1 vs 0)
| Feature | Five9 | RingCentral RingCX |
|---|---|---|
| Quality Management (QM) |
Recording & Analysis (2 vs 0)
| Feature | Five9 | RingCentral RingCX |
|---|---|---|
| Call Recording | ||
| Live Transcription |
Routing (0 vs 7)
| Feature | Five9 | RingCentral RingCX |
|---|---|---|
| AI Digital Routing | ||
| Answering Rules | ||
| Data-driven Routing | ||
| Omnichannel Routing | ||
| Skills-based Routing | ||
| Smart Routing | ||
| Voicemail Routing |
Security & Compliance (1 vs 0)
| Feature | Five9 | RingCentral RingCX |
|---|---|---|
| WFO Recording Data Protection |
Self-Service (2 vs 0)
| Feature | Five9 | RingCentral RingCX |
|---|---|---|
| IVR with Speech Recognition | ||
| Interactive Voice Response (IVR) |
Services (1 vs 0)
| Feature | Five9 | RingCentral RingCX |
|---|---|---|
| Five9 Professional Services |
Supervisor Tools (0 vs 6)
| Feature | Five9 | RingCentral RingCX |
|---|---|---|
| Call Monitoring | ||
| Call Recording | ||
| Coaching and Learning Tools | ||
| Dual Listening | ||
| Quality Management | ||
| Screen Recording |
Support Services (3 vs 0)
| Feature | Five9 | RingCentral RingCX |
|---|---|---|
| Admin Assist | ||
| Five9 Customer Success Bundles | ||
| Technical Account Manager (TAM) |
Voice (1 vs 0)
| Feature | Five9 | RingCentral RingCX |
|---|---|---|
| Five9 Global Voice |
Workforce Management (2 vs 2)
| Feature | Five9 | RingCentral RingCX |
|---|---|---|
| Workforce Engagement (WEM) | ||
| Workforce Management (WFM) | ||
| Workforce Optimization |
Unique Features
Only in Five9 (49)
Agent Assist
Omnichannel Agent Desktop
AI Agents
AI Knowledge
AI Summaries
Conversational AI
Genius AI
Intelligent Virtual Agent (IVA)
Five9 GenAI Studio
Aceyus Vue
Aceyus Vue Dashboards
AI Insights
Five9 Analytics
Interaction Analytics
Operational Intelligence
Performance Management Dashboard
Reporting & Analytics
Workflow Automation
Chat
Live Video
+ 29 more unique features
Only in RingCentral RingCX (89)
Agent Skill Assignment
Easy Admin Interface
IVR Designer
Scripting Designer
Seasonal Scaling
SLA Management
Agent Scripting
Availability Status
Co-browse
Dynamic Reply Assistance
Real-time Interaction and Behavioral Coaching
Remote Agent Support
Response Templates
Transfer and Approval
Unified Omnichannel Customer View
AI Sentiment Analysis
Ambassador and Detractor Identification
Analytics and Dashboards
Business Intelligence Integration
Historical Analytics
+ 69 more unique features
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