Five9 vs NiCE CXone Mpower
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Five9 offers more features (53 vs 0) and more integrations (13 vs 0). Starting price: Five9 at $119/mo vs NiCE CXone Mpower at Contact Sales. Five9 has 53 unique features while NiCE CXone Mpower has 0 unique features, with 0 features in common.
| Five9 | NiCE CXone Mpower | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 53 | 0 |
| AI-Powered Features | 13 | 0 |
| Starting Price | $119/mo | Contact Sales |
| Pricing Tiers | 5 | 0 |
| Integrations | 13 | 0 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI (6 vs 0)
| Feature | Five9 | NiCE CXone Mpower |
|---|---|---|
| AI Agents | ||
| AI Knowledge | ||
| AI Summaries | ||
| Conversational AI | ||
| Genius AI | ||
| Intelligent Virtual Agent (IVA) |
AI Development (1 vs 0)
| Feature | Five9 | NiCE CXone Mpower |
|---|---|---|
| Five9 GenAI Studio |
Agent Management (1 vs 0)
| Feature | Five9 | NiCE CXone Mpower |
|---|---|---|
| Gamification |
Agent Tools (2 vs 0)
| Feature | Five9 | NiCE CXone Mpower |
|---|---|---|
| Agent Assist | ||
| Omnichannel Agent Desktop |
Analytics (8 vs 0)
| Feature | Five9 | NiCE CXone Mpower |
|---|---|---|
| AI Insights | ||
| Aceyus Vue | ||
| Aceyus Vue Dashboards | ||
| Five9 Analytics | ||
| Interaction Analytics | ||
| Operational Intelligence | ||
| Performance Management Dashboard | ||
| Reporting & Analytics |
Automation (1 vs 0)
| Feature | Five9 | NiCE CXone Mpower |
|---|---|---|
| Workflow Automation |
Channels (6 vs 0)
| Feature | Five9 | NiCE CXone Mpower |
|---|---|---|
| Chat | ||
| Email Management | ||
| Live Video | ||
| SMS/MMS | ||
| Social Messaging | ||
| Voice Channel |
Compliance (1 vs 0)
| Feature | Five9 | NiCE CXone Mpower |
|---|---|---|
| Extra Storage |
Contact Center Operations (1 vs 0)
| Feature | Five9 | NiCE CXone Mpower |
|---|---|---|
| Blended Inbound/Outbound |
Customer Experience (1 vs 0)
| Feature | Five9 | NiCE CXone Mpower |
|---|---|---|
| Customer Journey Mapping |
Development (1 vs 0)
| Feature | Five9 | NiCE CXone Mpower |
|---|---|---|
| APIs & SDKs |
Digital Engagement (2 vs 0)
| Feature | Five9 | NiCE CXone Mpower |
|---|---|---|
| Digital Outreach | ||
| Social Media Automation |
Governance (1 vs 0)
| Feature | Five9 | NiCE CXone Mpower |
|---|---|---|
| AI Trust & Governance |
Infrastructure (1 vs 0)
| Feature | Five9 | NiCE CXone Mpower |
|---|---|---|
| Geo Redundancy |
Integrations (2 vs 0)
| Feature | Five9 | NiCE CXone Mpower |
|---|---|---|
| CRM Integrations | ||
| UC & UCaaS Integrations |
Management (3 vs 0)
| Feature | Five9 | NiCE CXone Mpower |
|---|---|---|
| Admin Console | ||
| Agent & Supervisor Consoles | ||
| Supervisor Tools |
Outbound (1 vs 0)
| Feature | Five9 | NiCE CXone Mpower |
|---|---|---|
| Dialer |
Payment Processing (1 vs 0)
| Feature | Five9 | NiCE CXone Mpower |
|---|---|---|
| Secure Pay |
Quality & Compliance (1 vs 0)
| Feature | Five9 | NiCE CXone Mpower |
|---|---|---|
| Quality Management (QM) |
Recording & Analysis (2 vs 0)
| Feature | Five9 | NiCE CXone Mpower |
|---|---|---|
| Call Recording | ||
| Live Transcription |
Security & Compliance (1 vs 0)
| Feature | Five9 | NiCE CXone Mpower |
|---|---|---|
| WFO Recording Data Protection |
Self-Service (2 vs 0)
| Feature | Five9 | NiCE CXone Mpower |
|---|---|---|
| IVR with Speech Recognition | ||
| Interactive Voice Response (IVR) |
Services (1 vs 0)
| Feature | Five9 | NiCE CXone Mpower |
|---|---|---|
| Five9 Professional Services |
Support Services (3 vs 0)
| Feature | Five9 | NiCE CXone Mpower |
|---|---|---|
| Admin Assist | ||
| Five9 Customer Success Bundles | ||
| Technical Account Manager (TAM) |
Voice (1 vs 0)
| Feature | Five9 | NiCE CXone Mpower |
|---|---|---|
| Five9 Global Voice |
Workforce Management (2 vs 0)
| Feature | Five9 | NiCE CXone Mpower |
|---|---|---|
| Workforce Management (WFM) | ||
| Workforce Optimization |
Unique Features
Only in Five9 (53)
Gamification
Agent Assist
Omnichannel Agent Desktop
AI Agents
AI Knowledge
AI Summaries
Conversational AI
Genius AI
Intelligent Virtual Agent (IVA)
Five9 GenAI Studio
Aceyus Vue
Aceyus Vue Dashboards
AI Insights
Five9 Analytics
Interaction Analytics
Operational Intelligence
Performance Management Dashboard
Reporting & Analytics
Workflow Automation
Chat
+ 33 more unique features
Only in NiCE CXone Mpower (0)
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