Five9 vs Microsoft Dynamics 365 Customer Service
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Five9 offers more features (53 vs 0) and more integrations (13 vs 0). Starting price: Five9 at $119/mo vs Microsoft Dynamics 365 Customer Service at Contact Sales. Five9 has 53 unique features while Microsoft Dynamics 365 Customer Service has 0 unique features, with 0 features in common.
| Five9 | Microsoft Dynamics 365 Customer Service | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 53 | 0 |
| AI-Powered Features | 13 | 0 |
| Starting Price | $119/mo | Contact Sales |
| Pricing Tiers | 5 | 0 |
| Integrations | 13 | 0 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 10% |
Feature Comparison by Category
AI (6 vs 0)
| Feature | Five9 | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| AI Agents | ||
| AI Knowledge | ||
| AI Summaries | ||
| Conversational AI | ||
| Genius AI | ||
| Intelligent Virtual Agent (IVA) |
AI Development (1 vs 0)
| Feature | Five9 | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Five9 GenAI Studio |
Agent Management (1 vs 0)
| Feature | Five9 | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Gamification |
Agent Tools (2 vs 0)
| Feature | Five9 | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Agent Assist | ||
| Omnichannel Agent Desktop |
Analytics (8 vs 0)
| Feature | Five9 | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| AI Insights | ||
| Aceyus Vue | ||
| Aceyus Vue Dashboards | ||
| Five9 Analytics | ||
| Interaction Analytics | ||
| Operational Intelligence | ||
| Performance Management Dashboard | ||
| Reporting & Analytics |
Automation (1 vs 0)
| Feature | Five9 | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Workflow Automation |
Channels (6 vs 0)
| Feature | Five9 | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Chat | ||
| Email Management | ||
| Live Video | ||
| SMS/MMS | ||
| Social Messaging | ||
| Voice Channel |
Compliance (1 vs 0)
| Feature | Five9 | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Extra Storage |
Contact Center Operations (1 vs 0)
| Feature | Five9 | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Blended Inbound/Outbound |
Customer Experience (1 vs 0)
| Feature | Five9 | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Customer Journey Mapping |
Development (1 vs 0)
| Feature | Five9 | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| APIs & SDKs |
Digital Engagement (2 vs 0)
| Feature | Five9 | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Digital Outreach | ||
| Social Media Automation |
Governance (1 vs 0)
| Feature | Five9 | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| AI Trust & Governance |
Infrastructure (1 vs 0)
| Feature | Five9 | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Geo Redundancy |
Integrations (2 vs 0)
| Feature | Five9 | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| CRM Integrations | ||
| UC & UCaaS Integrations |
Management (3 vs 0)
| Feature | Five9 | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Admin Console | ||
| Agent & Supervisor Consoles | ||
| Supervisor Tools |
Outbound (1 vs 0)
| Feature | Five9 | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Dialer |
Payment Processing (1 vs 0)
| Feature | Five9 | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Secure Pay |
Quality & Compliance (1 vs 0)
| Feature | Five9 | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Quality Management (QM) |
Recording & Analysis (2 vs 0)
| Feature | Five9 | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Call Recording | ||
| Live Transcription |
Security & Compliance (1 vs 0)
| Feature | Five9 | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| WFO Recording Data Protection |
Self-Service (2 vs 0)
| Feature | Five9 | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| IVR with Speech Recognition | ||
| Interactive Voice Response (IVR) |
Services (1 vs 0)
| Feature | Five9 | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Five9 Professional Services |
Support Services (3 vs 0)
| Feature | Five9 | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Admin Assist | ||
| Five9 Customer Success Bundles | ||
| Technical Account Manager (TAM) |
Voice (1 vs 0)
| Feature | Five9 | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Five9 Global Voice |
Workforce Management (2 vs 0)
| Feature | Five9 | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Workforce Management (WFM) | ||
| Workforce Optimization |
Unique Features
Only in Five9 (53)
Gamification
Agent Assist
Omnichannel Agent Desktop
AI Agents
AI Knowledge
AI Summaries
Conversational AI
Genius AI
Intelligent Virtual Agent (IVA)
Five9 GenAI Studio
Aceyus Vue
Aceyus Vue Dashboards
AI Insights
Five9 Analytics
Interaction Analytics
Operational Intelligence
Performance Management Dashboard
Reporting & Analytics
Workflow Automation
Chat
+ 33 more unique features
Only in Microsoft Dynamics 365 Customer Service (0)
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