Five9 vs Hiver
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Five9 offers fewer features (53 vs 70) and fewer integrations (13 vs 14). Starting price: Five9 at $119/mo vs Hiver at $25/mo. Five9 has 51 unique features while Hiver has 68 unique features, with 2 features in common.
| Five9 | Hiver | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 53 | 70 |
| AI-Powered Features | 13 | 14 |
| Starting Price | $119/mo | $25/mo |
| Pricing Tiers | 5 | 4 |
| Integrations | 13 | 14 |
| Shared Features | 2 | |
| Shared Integrations | 1 | |
| Data Quality | 95% | 95% |
Feature Comparison by Category
AI (6 vs 0)
| Feature | Five9 | Hiver |
|---|---|---|
| AI Agents | ||
| AI Knowledge | ||
| AI Summaries | ||
| Conversational AI | ||
| Genius AI | ||
| Intelligent Virtual Agent (IVA) |
AI Development (1 vs 0)
| Feature | Five9 | Hiver |
|---|---|---|
| Five9 GenAI Studio |
Agent Management (1 vs 0)
| Feature | Five9 | Hiver |
|---|---|---|
| Gamification |
Agent Tools (2 vs 0)
| Feature | Five9 | Hiver |
|---|---|---|
| Agent Assist | ||
| Omnichannel Agent Desktop |
Analytics (8 vs 8)
| Feature | Five9 | Hiver |
|---|---|---|
| AI Insights | ||
| Aceyus Vue | ||
| Aceyus Vue Dashboards | ||
| Analytics for Conversations | ||
| CSAT & Sentiment Reports | ||
| CSAT Surveys | ||
| Custom Reports | ||
| Dashboards | ||
| Five9 Analytics | ||
| Interaction Analytics | ||
| Operational Intelligence | ||
| Performance Management Dashboard | ||
| Reporting & Analytics | ||
| Reports | ||
| Reports on Users, Tags & SLA |
Apps (0 vs 5)
| Feature | Five9 | Hiver |
|---|---|---|
| Basic Integrations | ||
| Hiver API | ||
| Integrations | ||
| Premium Integrations | ||
| Slack Integration |
Automation (1 vs 12)
| Feature | Five9 | Hiver |
|---|---|---|
| Approvals | ||
| Auto-responders | ||
| Automatic Assignment | ||
| Business Hours | ||
| CSAT & SLA-based Workflows | ||
| Chatbots | ||
| Custom Objects | ||
| Individual to Shared Inbox Automation | ||
| Load-balanced Assignment | ||
| Rule-based Automations | ||
| Scheduled Automations | ||
| Skill-based Routing | ||
| Workflow Automation |
Channels (6 vs 4)
| Feature | Five9 | Hiver |
|---|---|---|
| Chat | ||
| Email Management | ||
| Live Chat | ||
| Live Video | ||
| Omnichannel Support | ||
| SMS/MMS | ||
| Social Messaging | ||
| Voice Channel | ||
| Voice Support | ||
| WhatsApp Support |
Collaboration (0 vs 7)
| Feature | Five9 | Hiver |
|---|---|---|
| Collaborators | ||
| Collision Alerts | ||
| Followers | ||
| Internal Knowledge Base | ||
| Notes & @mentions | ||
| Permalinks | ||
| Shared Drafts |
Compliance (1 vs 0)
| Feature | Five9 | Hiver |
|---|---|---|
| Extra Storage |
Contact Center Operations (1 vs 0)
| Feature | Five9 | Hiver |
|---|---|---|
| Blended Inbound/Outbound |
Customer Experience (1 vs 0)
| Feature | Five9 | Hiver |
|---|---|---|
| Customer Journey Mapping |
Development (1 vs 0)
| Feature | Five9 | Hiver |
|---|---|---|
| APIs & SDKs |
Digital Engagement (2 vs 0)
| Feature | Five9 | Hiver |
|---|---|---|
| Digital Outreach | ||
| Social Media Automation |
Governance (1 vs 0)
| Feature | Five9 | Hiver |
|---|---|---|
| AI Trust & Governance |
Hiver AI (0 vs 13)
| Feature | Five9 | Hiver |
|---|---|---|
| AI Agents | ||
| AI Answers | ||
| AI Compose | ||
| AI Copilot | ||
| AI Extract | ||
| AI Insights | ||
| AI QA | ||
| AI Sentiment Analysis | ||
| AI Summarizer | ||
| AI Tagging | ||
| AI Tasks | ||
| AI Thank You Detector | ||
| Ask AI |
Infrastructure (1 vs 0)
| Feature | Five9 | Hiver |
|---|---|---|
| Geo Redundancy |
Integrations (2 vs 0)
| Feature | Five9 | Hiver |
|---|---|---|
| CRM Integrations | ||
| UC & UCaaS Integrations |
Management (3 vs 0)
| Feature | Five9 | Hiver |
|---|---|---|
| Admin Console | ||
| Agent & Supervisor Consoles | ||
| Supervisor Tools |
Outbound (1 vs 0)
| Feature | Five9 | Hiver |
|---|---|---|
| Dialer |
Payment Processing (1 vs 0)
| Feature | Five9 | Hiver |
|---|---|---|
| Secure Pay |
Quality & Compliance (1 vs 0)
| Feature | Five9 | Hiver |
|---|---|---|
| Quality Management (QM) |
Recording & Analysis (2 vs 0)
| Feature | Five9 | Hiver |
|---|---|---|
| Call Recording | ||
| Live Transcription |
Security (0 vs 2)
| Feature | Five9 | Hiver |
|---|---|---|
| HIPAA Compliance | ||
| OKTA SSO Integration |
Security & Compliance (1 vs 0)
| Feature | Five9 | Hiver |
|---|---|---|
| WFO Recording Data Protection |
Self-Service (2 vs 3)
| Feature | Five9 | Hiver |
|---|---|---|
| Customer Portal | ||
| External Knowledge Base | ||
| IVR with Speech Recognition | ||
| Interactive Voice Response (IVR) | ||
| Knowledge Base |
Services (1 vs 0)
| Feature | Five9 | Hiver |
|---|---|---|
| Five9 Professional Services |
Support (0 vs 3)
| Feature | Five9 | Hiver |
|---|---|---|
| Additional Success Services | ||
| Custom Build Hours | ||
| Onboarding Assistance |
Support Services (3 vs 0)
| Feature | Five9 | Hiver |
|---|---|---|
| Admin Assist | ||
| Five9 Customer Success Bundles | ||
| Technical Account Manager (TAM) |
Team Management (0 vs 4)
| Feature | Five9 | Hiver |
|---|---|---|
| Custom Roles | ||
| Out of Office (OOO) | ||
| Team Management | ||
| Workload Distribution |
Ticketing (0 vs 9)
| Feature | Five9 | Hiver |
|---|---|---|
| Contacts | ||
| Custom Fields | ||
| Email Templates | ||
| Linked Conversations | ||
| Mobile App | ||
| Shared Inbox | ||
| Tags | ||
| Tickets | ||
| Views |
Voice (1 vs 0)
| Feature | Five9 | Hiver |
|---|---|---|
| Five9 Global Voice |
Workforce Management (2 vs 0)
| Feature | Five9 | Hiver |
|---|---|---|
| Workforce Management (WFM) | ||
| Workforce Optimization |
Unique Features
Only in Five9 (51)
Gamification
Agent Assist
Omnichannel Agent Desktop
AI Knowledge
AI Summaries
Conversational AI
Genius AI
Intelligent Virtual Agent (IVA)
Five9 GenAI Studio
Aceyus Vue
Aceyus Vue Dashboards
Five9 Analytics
Interaction Analytics
Operational Intelligence
Performance Management Dashboard
Reporting & Analytics
Workflow Automation
Chat
Email Management
Live Video
+ 31 more unique features
Only in Hiver (68)
Analytics for Conversations
CSAT & Sentiment Reports
CSAT Surveys
Custom Reports
Dashboards
Reports
Reports on Users, Tags & SLA
SLA Management
Basic Integrations
Hiver API
Integrations
Premium Integrations
Slack Integration
Approvals
Auto-responders
Automatic Assignment
Business Hours
Chatbots
CSAT & SLA-based Workflows
Custom Objects
+ 48 more unique features
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