Five9 vs Groove
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Five9 offers more features (53 vs 44) and fewer integrations (13 vs 30). Starting price: Five9 at $119/mo vs Groove at $45/mo. Five9 has 53 unique features while Groove has 44 unique features, with 0 features in common.
| Five9 | Groove | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 53 | 44 |
| AI-Powered Features | 13 | 2 |
| Starting Price | $119/mo | $45/mo |
| Pricing Tiers | 5 | 5 |
| Integrations | 13 | 30 |
| Shared Features | 0 | |
| Shared Integrations | 3 | |
| Data Quality | 95% | 72% |
Feature Comparison by Category
AI (6 vs 1)
| Feature | Five9 | Groove |
|---|---|---|
| AI Agents | ||
| AI Knowledge | ||
| AI Summaries | ||
| AI-Powered Responses | ||
| Conversational AI | ||
| Genius AI | ||
| Intelligent Virtual Agent (IVA) |
AI Development (1 vs 0)
| Feature | Five9 | Groove |
|---|---|---|
| Five9 GenAI Studio |
Agent Management (1 vs 0)
| Feature | Five9 | Groove |
|---|---|---|
| Gamification |
Agent Tools (2 vs 0)
| Feature | Five9 | Groove |
|---|---|---|
| Agent Assist | ||
| Omnichannel Agent Desktop |
Analytics (8 vs 3)
| Feature | Five9 | Groove |
|---|---|---|
| AI Insights | ||
| Aceyus Vue | ||
| Aceyus Vue Dashboards | ||
| Five9 Analytics | ||
| Interaction Analytics | ||
| Operational Intelligence | ||
| Performance Analytics | ||
| Performance Management Dashboard | ||
| Reporting & Analytics | ||
| Response Time Tracking | ||
| Satisfaction Metrics |
Automation (1 vs 3)
| Feature | Five9 | Groove |
|---|---|---|
| Custom Workflows | ||
| Macros | ||
| Ticket Routing | ||
| Workflow Automation |
Branding (0 vs 2)
| Feature | Five9 | Groove |
|---|---|---|
| Chat Widget Customization | ||
| Signature Management |
Channels (6 vs 0)
| Feature | Five9 | Groove |
|---|---|---|
| Chat | ||
| Email Management | ||
| Live Video | ||
| SMS/MMS | ||
| Social Messaging | ||
| Voice Channel |
Collaboration (0 vs 1)
| Feature | Five9 | Groove |
|---|---|---|
| Internal Notes |
Communication (0 vs 2)
| Feature | Five9 | Groove |
|---|---|---|
| File Attachments | ||
| Live Chat |
Compliance (1 vs 1)
| Feature | Five9 | Groove |
|---|---|---|
| Audit Logs | ||
| Extra Storage |
Contact Center Operations (1 vs 0)
| Feature | Five9 | Groove |
|---|---|---|
| Blended Inbound/Outbound |
Content (0 vs 3)
| Feature | Five9 | Groove |
|---|---|---|
| Email Templates | ||
| Help Article Publishing | ||
| Knowledge Base |
Core (0 vs 1)
| Feature | Five9 | Groove |
|---|---|---|
| Email Ticketing |
Customer Data (0 vs 1)
| Feature | Five9 | Groove |
|---|---|---|
| Conversation History |
Customer Experience (1 vs 1)
| Feature | Five9 | Groove |
|---|---|---|
| Customer Journey Mapping | ||
| Customer Portal |
Customer Feedback (0 vs 1)
| Feature | Five9 | Groove |
|---|---|---|
| Satisfaction Surveys |
Data (0 vs 1)
| Feature | Five9 | Groove |
|---|---|---|
| Ticket Export |
Data Quality (0 vs 1)
| Feature | Five9 | Groove |
|---|---|---|
| Duplicate Detection |
Developer (0 vs 1)
| Feature | Five9 | Groove |
|---|---|---|
| API Access |
Development (1 vs 0)
| Feature | Five9 | Groove |
|---|---|---|
| APIs & SDKs |
Digital Engagement (2 vs 0)
| Feature | Five9 | Groove |
|---|---|---|
| Digital Outreach | ||
| Social Media Automation |
Engagement (0 vs 1)
| Feature | Five9 | Groove |
|---|---|---|
| Visitor Monitoring |
Governance (1 vs 0)
| Feature | Five9 | Groove |
|---|---|---|
| AI Trust & Governance |
Infrastructure (1 vs 0)
| Feature | Five9 | Groove |
|---|---|---|
| Geo Redundancy |
Integration (0 vs 3)
| Feature | Five9 | Groove |
|---|---|---|
| Email Forwarding | ||
| Export to CRM | ||
| Webhook Support |
Integrations (2 vs 0)
| Feature | Five9 | Groove |
|---|---|---|
| CRM Integrations | ||
| UC & UCaaS Integrations |
Localization (0 vs 1)
| Feature | Five9 | Groove |
|---|---|---|
| Multi-Language Support |
Management (3 vs 0)
| Feature | Five9 | Groove |
|---|---|---|
| Admin Console | ||
| Agent & Supervisor Consoles | ||
| Supervisor Tools |
Mobile (0 vs 1)
| Feature | Five9 | Groove |
|---|---|---|
| Mobile App |
Navigation (0 vs 1)
| Feature | Five9 | Groove |
|---|---|---|
| Ticket Search |
Notifications (0 vs 1)
| Feature | Five9 | Groove |
|---|---|---|
| Notification Rules |
Operations (0 vs 3)
| Feature | Five9 | Groove |
|---|---|---|
| Priority Management | ||
| SLA Management | ||
| Time Tracking |
Organization (0 vs 2)
| Feature | Five9 | Groove |
|---|---|---|
| Dependency Management | ||
| Tags and Custom Fields |
Outbound (1 vs 0)
| Feature | Five9 | Groove |
|---|---|---|
| Dialer |
Payment Processing (1 vs 0)
| Feature | Five9 | Groove |
|---|---|---|
| Secure Pay |
Productivity (0 vs 2)
| Feature | Five9 | Groove |
|---|---|---|
| Bulk Actions | ||
| Canned Responses |
Quality & Compliance (1 vs 0)
| Feature | Five9 | Groove |
|---|---|---|
| Quality Management (QM) |
Recording & Analysis (2 vs 0)
| Feature | Five9 | Groove |
|---|---|---|
| Call Recording | ||
| Live Transcription |
Reliability (0 vs 1)
| Feature | Five9 | Groove |
|---|---|---|
| Offline Mode |
Reporting (0 vs 1)
| Feature | Five9 | Groove |
|---|---|---|
| Team Reports |
Security (0 vs 3)
| Feature | Five9 | Groove |
|---|---|---|
| Data Encryption | ||
| Role-Based Access Control | ||
| Two-Factor Authentication |
Security & Compliance (1 vs 0)
| Feature | Five9 | Groove |
|---|---|---|
| WFO Recording Data Protection |
Self-Service (2 vs 0)
| Feature | Five9 | Groove |
|---|---|---|
| IVR with Speech Recognition | ||
| Interactive Voice Response (IVR) |
Services (1 vs 0)
| Feature | Five9 | Groove |
|---|---|---|
| Five9 Professional Services |
Status (0 vs 1)
| Feature | Five9 | Groove |
|---|---|---|
| Scheduled Maintenance |
Support Services (3 vs 0)
| Feature | Five9 | Groove |
|---|---|---|
| Admin Assist | ||
| Five9 Customer Success Bundles | ||
| Technical Account Manager (TAM) |
Voice (1 vs 0)
| Feature | Five9 | Groove |
|---|---|---|
| Five9 Global Voice |
Workforce Management (2 vs 0)
| Feature | Five9 | Groove |
|---|---|---|
| Workforce Management (WFM) | ||
| Workforce Optimization |
Unique Features
Only in Five9 (53)
Gamification
Agent Assist
Omnichannel Agent Desktop
AI Agents
AI Knowledge
AI Summaries
Conversational AI
Genius AI
Intelligent Virtual Agent (IVA)
Five9 GenAI Studio
Aceyus Vue
Aceyus Vue Dashboards
AI Insights
Five9 Analytics
Interaction Analytics
Operational Intelligence
Performance Management Dashboard
Reporting & Analytics
Workflow Automation
Chat
+ 33 more unique features
Only in Groove (44)
AI-Powered Responses
Performance Analytics
Response Time Tracking
Satisfaction Metrics
Custom Workflows
Macros
Ticket Routing
Chat Widget Customization
Signature Management
Internal Notes
File Attachments
Live Chat
Audit Logs
Email Templates
Help Article Publishing
Knowledge Base
Email Ticketing
Conversation History
Customer Portal
Satisfaction Surveys
+ 24 more unique features
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