Five9 vs Gladly
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Five9 offers more features (53 vs 41) and fewer integrations (13 vs 30). Starting price: Five9 at $119/mo vs Gladly at $50/mo. Five9 has 52 unique features while Gladly has 40 unique features, with 1 features in common.
| Five9 | Gladly | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 53 | 41 |
| AI-Powered Features | 13 | 11 |
| Starting Price | $119/mo | $50/mo |
| Pricing Tiers | 5 | 3 |
| Integrations | 13 | 30 |
| Shared Features | 1 | |
| Shared Integrations | 4 | |
| Data Quality | 95% | 71% |
Feature Comparison by Category
AI (6 vs 2)
| Feature | Five9 | Gladly |
|---|---|---|
| AI Agents | ||
| AI Knowledge | ||
| AI Summaries | ||
| AI-Powered Suggestions | ||
| Conversational AI | ||
| Genius AI | ||
| Intelligent Virtual Agent (IVA) | ||
| Sentiment Analysis |
AI Development (1 vs 0)
| Feature | Five9 | Gladly |
|---|---|---|
| Five9 GenAI Studio |
Agent Management (1 vs 0)
| Feature | Five9 | Gladly |
|---|---|---|
| Gamification |
Agent Tools (2 vs 4)
| Feature | Five9 | Gladly |
|---|---|---|
| Agent Assist | ||
| Agent Workspace | ||
| Bulk Operations | ||
| Canned Responses | ||
| Mobile App | ||
| Omnichannel Agent Desktop |
Analytics (8 vs 7)
| Feature | Five9 | Gladly |
|---|---|---|
| AI Insights | ||
| Aceyus Vue | ||
| Aceyus Vue Dashboards | ||
| Agent Performance Analytics | ||
| Conversation Analytics | ||
| Customer Health Score | ||
| Customer Satisfaction Surveys | ||
| Customer Segmentation | ||
| Five9 Analytics | ||
| Interaction Analytics | ||
| Operational Intelligence | ||
| Performance Management Dashboard | ||
| Predictive Analytics | ||
| Real-time Reporting Dashboard | ||
| Reporting & Analytics |
Automation (1 vs 5)
| Feature | Five9 | Gladly |
|---|---|---|
| Automated Workflows | ||
| Chatbot Builder | ||
| Omnichannel Routing | ||
| Scheduled Messages | ||
| Smart Routing | ||
| Workflow Automation |
Channels (6 vs 0)
| Feature | Five9 | Gladly |
|---|---|---|
| Chat | ||
| Email Management | ||
| Live Video | ||
| SMS/MMS | ||
| Social Messaging | ||
| Voice Channel |
Communication (0 vs 4)
| Feature | Five9 | Gladly |
|---|---|---|
| Email Management | ||
| File Sharing | ||
| Multi-channel Messaging | ||
| Voice and Phone Integration |
Compliance (1 vs 1)
| Feature | Five9 | Gladly |
|---|---|---|
| Compliance Reports | ||
| Extra Storage |
Contact Center Operations (1 vs 0)
| Feature | Five9 | Gladly |
|---|---|---|
| Blended Inbound/Outbound |
Core (0 vs 2)
| Feature | Five9 | Gladly |
|---|---|---|
| Customer Timeline | ||
| Unified Inbox |
Customer Experience (1 vs 2)
| Feature | Five9 | Gladly |
|---|---|---|
| Callback Feature | ||
| Customer Journey Mapping | ||
| Customer Portal |
Customization (0 vs 1)
| Feature | Five9 | Gladly |
|---|---|---|
| Custom Fields |
Development (1 vs 0)
| Feature | Five9 | Gladly |
|---|---|---|
| APIs & SDKs |
Digital Engagement (2 vs 0)
| Feature | Five9 | Gladly |
|---|---|---|
| Digital Outreach | ||
| Social Media Automation |
Documentation (0 vs 2)
| Feature | Five9 | Gladly |
|---|---|---|
| Conversation Transcripts | ||
| Knowledge Base Management |
Governance (1 vs 0)
| Feature | Five9 | Gladly |
|---|---|---|
| AI Trust & Governance |
Infrastructure (1 vs 0)
| Feature | Five9 | Gladly |
|---|---|---|
| Geo Redundancy |
Integration (0 vs 2)
| Feature | Five9 | Gladly |
|---|---|---|
| API Access | ||
| Webhook Support |
Integrations (2 vs 0)
| Feature | Five9 | Gladly |
|---|---|---|
| CRM Integrations | ||
| UC & UCaaS Integrations |
Localization (0 vs 1)
| Feature | Five9 | Gladly |
|---|---|---|
| Language Support |
Management (3 vs 3)
| Feature | Five9 | Gladly |
|---|---|---|
| Admin Console | ||
| Agent & Supervisor Consoles | ||
| Agent Coaching Tools | ||
| Agent Scheduling | ||
| Quality Assurance | ||
| Supervisor Tools |
Organization (0 vs 2)
| Feature | Five9 | Gladly |
|---|---|---|
| Conversation Search | ||
| Conversation Tagging |
Outbound (1 vs 0)
| Feature | Five9 | Gladly |
|---|---|---|
| Dialer |
Payment Processing (1 vs 0)
| Feature | Five9 | Gladly |
|---|---|---|
| Secure Pay |
Quality & Compliance (1 vs 0)
| Feature | Five9 | Gladly |
|---|---|---|
| Quality Management (QM) |
Recording & Analysis (2 vs 0)
| Feature | Five9 | Gladly |
|---|---|---|
| Call Recording | ||
| Live Transcription |
Security (0 vs 2)
| Feature | Five9 | Gladly |
|---|---|---|
| Role-Based Access Control | ||
| Two-Factor Authentication |
Security & Compliance (1 vs 0)
| Feature | Five9 | Gladly |
|---|---|---|
| WFO Recording Data Protection |
Self-Service (2 vs 0)
| Feature | Five9 | Gladly |
|---|---|---|
| IVR with Speech Recognition | ||
| Interactive Voice Response (IVR) |
Services (1 vs 0)
| Feature | Five9 | Gladly |
|---|---|---|
| Five9 Professional Services |
Support Services (3 vs 0)
| Feature | Five9 | Gladly |
|---|---|---|
| Admin Assist | ||
| Five9 Customer Success Bundles | ||
| Technical Account Manager (TAM) |
Team Tools (0 vs 1)
| Feature | Five9 | Gladly |
|---|---|---|
| Team Collaboration |
Voice (1 vs 0)
| Feature | Five9 | Gladly |
|---|---|---|
| Five9 Global Voice |
Workforce Management (2 vs 0)
| Feature | Five9 | Gladly |
|---|---|---|
| Workforce Management (WFM) | ||
| Workforce Optimization |
Unique Features
Only in Five9 (52)
Gamification
Agent Assist
Omnichannel Agent Desktop
AI Agents
AI Knowledge
AI Summaries
Conversational AI
Genius AI
Intelligent Virtual Agent (IVA)
Five9 GenAI Studio
Aceyus Vue
Aceyus Vue Dashboards
AI Insights
Five9 Analytics
Interaction Analytics
Operational Intelligence
Performance Management Dashboard
Reporting & Analytics
Workflow Automation
Chat
+ 32 more unique features
Only in Gladly (40)
Agent Workspace
Bulk Operations
Canned Responses
Mobile App
AI-Powered Suggestions
Sentiment Analysis
Agent Performance Analytics
Conversation Analytics
Customer Health Score
Customer Satisfaction Surveys
Customer Segmentation
Predictive Analytics
Real-time Reporting Dashboard
Automated Workflows
Chatbot Builder
Omnichannel Routing
Scheduled Messages
Smart Routing
File Sharing
Multi-channel Messaging
+ 20 more unique features
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