Fireflies.ai vs Service Autopilot
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Fireflies.ai offers more features (72 vs 31) and more integrations (13 vs 4). Starting price: Fireflies.ai at $18/mo vs Service Autopilot at $49/mo. Fireflies.ai has 71 unique features while Service Autopilot has 30 unique features, with 1 features in common.
| Fireflies.ai | Service Autopilot | |
|---|---|---|
| Category | Productivity | Productivity |
| Total Features | 72 | 31 |
| AI-Powered Features | 41 | 0 |
| Starting Price | $18/mo | $49/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 13 | 4 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 80% |
Feature Comparison by Category
AI Assistant (3 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| AskFred - AI Assistant | ||
| Live Assist | ||
| Personal Assistant |
AI Summaries (4 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Action Items | ||
| Bullet Points | ||
| Comprehensive AI Summaries | ||
| Custom Notes |
Administration (2 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Super Admin Role | ||
| Transcript & Summary Only Mode |
Analytics (8 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| AI Filters | ||
| Conversation Intelligence | ||
| Key Topics Detection | ||
| Question Detection | ||
| Sentiment Analysis | ||
| Speaker Talk-time Analytics | ||
| Team Analytics | ||
| Topic Trackers |
Asset Management (0 vs 1)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Asset Tracking |
Automation (4 vs 2)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| AI Apps | ||
| AI Teammates | ||
| Automations | ||
| Marketplace Access | ||
| Rules Engine | ||
| Voice Agents |
Billing (2 vs 2)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| AI Credits | ||
| Integrated Payments | ||
| Invoicing | ||
| Payments by Invoice |
Business Management (0 vs 1)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Multi-Location Management |
CRM (0 vs 1)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Customer and Lead Management |
Collaboration (5 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Comments & Bookmarks | ||
| Contacts Management | ||
| Feed | ||
| Soundbites | ||
| Tasks Management |
Communication (0 vs 2)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Email Template Builder | ||
| Two-Way Texting |
Customer Experience (0 vs 2)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| 5-Star Ratings and Feedback | ||
| Client Portal |
Documentation (0 vs 1)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Job Notes and Pictures |
Export (1 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Download Meetings |
Financial Management (0 vs 2)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Expense Tracking | ||
| Job Costing and Analysis |
Integration (5 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| ATS Integration | ||
| CRM Integration | ||
| Fireflies MCP Server | ||
| Project Management Integration | ||
| Slack Integration |
Inventory Management (0 vs 1)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Chemical Tracking |
Management (1 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Bulk Delete |
Mapping (0 vs 1)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Smart Maps |
Marketing (0 vs 1)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Pre-Built Marketing Campaigns |
Meeting Capture (7 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| AI Notetaker Bot | ||
| Audio & Video File Transcription | ||
| Chrome Extension | ||
| Desktop App | ||
| Dialers & API | ||
| Mobile App | ||
| Video Recording |
Meeting Preparation (1 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Meeting Prep |
Mobile (0 vs 1)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Mobile App |
Notetaking (1 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Time-stamped Notes |
Organization (2 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Channels | ||
| User Groups |
Playback (1 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Playback Speed Control |
Real-time (1 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Real-time Notes & Live Transcriptions |
Reporting (0 vs 2)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Customized Reporting | ||
| Productivity Dashboard |
Sales (0 vs 2)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Job Proposals | ||
| Professional Quotes |
Scheduling (0 vs 4)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Multi-Day Job Management | ||
| Route Optimization | ||
| Scheduling and Dispatching | ||
| Snow Dispatch |
Search & Retrieval (3 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Global Search | ||
| Meeting Search | ||
| Smart Search |
Security (10 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Business Associate Agreement | ||
| Custom Data Retention | ||
| End-to-End Encryption | ||
| GDPR Compliance | ||
| HIPAA Compliance | ||
| Private Storage | ||
| SCIM | ||
| SOC 2 Type II Compliance | ||
| SSO | ||
| Zero Data Retention |
Summaries (1 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Expand Summary Notes |
Support (4 vs 1)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Dedicated Account Manager | ||
| Dedicated Support | ||
| Onboarding & Training Specialists | ||
| Onboarding Program | ||
| Priority Support |
Team Management (0 vs 2)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Employee Tracking | ||
| GPS Tracking |
Training (0 vs 2)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| Field Services Academy | ||
| Interactive Learning Content |
Transcription (6 vs 0)
| Feature | Fireflies.ai | Service Autopilot |
|---|---|---|
| 100+ Languages Support | ||
| Auto-Language Detection | ||
| Edit Transcript | ||
| High Quality Meeting Transcription | ||
| Multi-language Mode | ||
| Speaker Recognition |
Unique Features
Only in Fireflies.ai (71)
Super Admin Role
Transcript & Summary Only Mode
AskFred - AI Assistant
Live Assist
Personal Assistant
Action Items
Bullet Points
Comprehensive AI Summaries
Custom Notes
AI Filters
Conversation Intelligence
Key Topics Detection
Question Detection
Sentiment Analysis
Speaker Talk-time Analytics
Team Analytics
Topic Trackers
AI Apps
AI Teammates
Rules Engine
+ 51 more unique features
Only in Service Autopilot (30)
Asset Tracking
Automations
Marketplace Access
Integrated Payments
Invoicing
Multi-Location Management
Email Template Builder
Two-Way Texting
Customer and Lead Management
5-Star Ratings and Feedback
Client Portal
Job Notes and Pictures
Expense Tracking
Job Costing and Analysis
Chemical Tracking
Smart Maps
Pre-Built Marketing Campaigns
Customized Reporting
Productivity Dashboard
Job Proposals
+ 10 more unique features
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