FieldEdge vs ServiceMax
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
FieldEdge offers more features (44 vs 22) and more integrations (5 vs 4). Both start at Contact Sales. FieldEdge has 44 unique features while ServiceMax has 22 unique features, with 0 features in common.
| FieldEdge | ServiceMax | |
|---|---|---|
| Category | Field Service Management | Field Service Management |
| Total Features | 44 | 22 |
| AI-Powered Features | 0 | 2 |
| Starting Price | Contact Sales | Contact Sales |
| Pricing Tiers | 3 | 0 |
| Integrations | 5 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 50% |
Feature Comparison by Category
AI/Machine Learning (0 vs 1)
| Feature | FieldEdge | ServiceMax |
|---|---|---|
| Optimization Engine |
Analytics (0 vs 1)
| Feature | FieldEdge | ServiceMax |
|---|---|---|
| Performance Analytics |
Analytics & Reporting (4 vs 0)
| Feature | FieldEdge | ServiceMax |
|---|---|---|
| Dashboard | ||
| Performance & Commission Tracking | ||
| Reporting | ||
| Saved Reports |
Asset Management (0 vs 1)
| Feature | FieldEdge | ServiceMax |
|---|---|---|
| Installed Base and Asset Lifecycle Management |
Automation (2 vs 2)
| Feature | FieldEdge | ServiceMax |
|---|---|---|
| Automate and Streamline Workflows | ||
| Automated Alerts | ||
| Entitlements Engine | ||
| Reminders |
Billing & Payments (4 vs 0)
| Feature | FieldEdge | ServiceMax |
|---|---|---|
| FieldEdge Payments | ||
| Integrated Payments | ||
| Invoicing | ||
| Mobile Invoicing |
Cloud/Infrastructure (0 vs 1)
| Feature | FieldEdge | ServiceMax |
|---|---|---|
| Cloud and Mobile-First Architecture |
Communication (2 vs 0)
| Feature | FieldEdge | ServiceMax |
|---|---|---|
| Integrated SMS Texting | ||
| Outbound Call Recording |
Contract Management (0 vs 1)
| Feature | FieldEdge | ServiceMax |
|---|---|---|
| Contracts, Warranties, and Entitlements Management |
Customer Engagement (0 vs 1)
| Feature | FieldEdge | ServiceMax |
|---|---|---|
| Customer Self-Service and Engagement |
Customer Management (6 vs 0)
| Feature | FieldEdge | ServiceMax |
|---|---|---|
| Advanced Service Agreements | ||
| Consumer Management Portal | ||
| Customer History | ||
| Customer Management | ||
| Mobile Customer Information | ||
| Service Agreements |
Integrations (0 vs 2)
| Feature | FieldEdge | ServiceMax |
|---|---|---|
| Integration with Existing Systems | ||
| Salesforce Integration |
Integrations & Sync (1 vs 0)
| Feature | FieldEdge | ServiceMax |
|---|---|---|
| QuickBooks Integration |
Inventory Management (3 vs 0)
| Feature | FieldEdge | ServiceMax |
|---|---|---|
| Purchases | ||
| Replenishment | ||
| Warehouse Inventory Management |
IoT (0 vs 1)
| Feature | FieldEdge | ServiceMax |
|---|---|---|
| IoT Integration |
Job Management (3 vs 0)
| Feature | FieldEdge | ServiceMax |
|---|---|---|
| Custom Forms | ||
| Tech Time Tracking | ||
| Work Orders |
Maintenance Management (0 vs 1)
| Feature | FieldEdge | ServiceMax |
|---|---|---|
| Preventive Maintenance |
Mobile (3 vs 1)
| Feature | FieldEdge | ServiceMax |
|---|---|---|
| FieldEdge Mobile App | ||
| Mobile App Licenses | ||
| Mobile Work Order Creation | ||
| Mobile-First Tools for Technicians |
Remote Support (0 vs 4)
| Feature | FieldEdge | ServiceMax |
|---|---|---|
| Augmented Reality Tools | ||
| Chat Functionality | ||
| Remote Service | ||
| Video Conferencing |
Sales & Marketing (4 vs 0)
| Feature | FieldEdge | ServiceMax |
|---|---|---|
| Lead Tracking | ||
| Marketing & Email | ||
| MarketingEdge | ||
| Prospect Tracking |
Sales & Pricing (5 vs 0)
| Feature | FieldEdge | ServiceMax |
|---|---|---|
| FieldEdge Flat Rate | ||
| Multi-Option Quotes | ||
| Pricebook & Flat Rate Pricing | ||
| Proposal Pro | ||
| Quotes |
Scheduling (0 vs 2)
| Feature | FieldEdge | ServiceMax |
|---|---|---|
| Optimize Scheduling and Dispatch | ||
| Service Board |
Scheduling & Dispatching (4 vs 0)
| Feature | FieldEdge | ServiceMax |
|---|---|---|
| Advanced Dispatching | ||
| Call Booking | ||
| Dispatch Board | ||
| Scheduling & Billing |
Security (0 vs 1)
| Feature | FieldEdge | ServiceMax |
|---|---|---|
| Enterprise-Grade Security |
Support (3 vs 0)
| Feature | FieldEdge | ServiceMax |
|---|---|---|
| Field Services Academy | ||
| Navigator Knowledge Base | ||
| Onboarding Specialist |
Work Management (0 vs 1)
| Feature | FieldEdge | ServiceMax |
|---|---|---|
| Work Execution Management |
Workflow Management (0 vs 1)
| Feature | FieldEdge | ServiceMax |
|---|---|---|
| Service Flow Engine |
Unique Features
Only in FieldEdge (44)
Dashboard
Performance & Commission Tracking
Reporting
Saved Reports
Automated Alerts
Reminders
FieldEdge Payments
Integrated Payments
Invoicing
Mobile Invoicing
Integrated SMS Texting
Outbound Call Recording
Advanced Service Agreements
Consumer Management Portal
Customer History
Customer Management
Mobile Customer Information
Service Agreements
QuickBooks Integration
Purchases
+ 24 more unique features
Only in ServiceMax (22)
Optimization Engine
Performance Analytics
Installed Base and Asset Lifecycle Management
Automate and Streamline Workflows
Entitlements Engine
Cloud and Mobile-First Architecture
Contracts, Warranties, and Entitlements Management
Customer Self-Service and Engagement
Integration with Existing Systems
Salesforce Integration
IoT Integration
Preventive Maintenance
Mobile-First Tools for Technicians
Augmented Reality Tools
Chat Functionality
Remote Service
Video Conferencing
Optimize Scheduling and Dispatch
Service Board
Enterprise-Grade Security
+ 2 more unique features
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