Zapium vs ServiceM8
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Zapium offers more features (91 vs 87) and fewer integrations (4 vs 10). Starting price: Zapium at $16/mo vs ServiceM8 at $29/mo. Zapium has 91 unique features while ServiceM8 has 87 unique features, with 0 features in common.
| Zapium | ServiceM8 | |
|---|---|---|
| Category | Field Service Management | Field Service Management |
| Total Features | 91 | 87 |
| AI-Powered Features | 11 | 4 |
| Starting Price | $16/mo | $29/mo |
| Pricing Tiers | 4 | 5 |
| Integrations | 4 | 10 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 90% | 95% |
Feature Comparison by Category
AI (1 vs 1)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| AI Smart Helpers | ||
| AI-Powered Checklist and Procedure Generation |
Analytics (6 vs 2)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Asset Insights | ||
| Downtime Tracking | ||
| Failure Codes | ||
| Job Costing | ||
| Job Profitability | ||
| Meter Analytics | ||
| Procedure Scores | ||
| Root Cause Insights |
Asset Management (7 vs 1)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Asset Management | ||
| Asset Tracking | ||
| Asset Warranty and Contract Tracking | ||
| Asset and Location Hierarchies | ||
| Monitor Asset Status | ||
| QR Code Scanning | ||
| Straight Line Depreciation | ||
| Unlimited Assets |
Audit (1 vs 0)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Historical Logs and Activity Tracking |
Automation (7 vs 0)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Condition-Based Maintenance Triggers | ||
| Failed Item to Work Order | ||
| Meter to Preventive Maintenance Automation | ||
| Meter to Work Order Automation | ||
| PM Escalation Workflows | ||
| Request to Work Order Automation | ||
| Workflow Automation |
Billing (0 vs 1)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Markup Billing |
Booking (0 vs 1)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Online Bookings |
Branding (0 vs 1)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Photo Branding |
Calendar (0 vs 1)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Calendar Import |
Client Management (0 vs 1)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Job & Client History |
Collaboration (1 vs 0)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Real-time Communication |
Communication (0 vs 9)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Booking Confirmations | ||
| Booking Reminders | ||
| Customer Feedback | ||
| Email Management | ||
| On the Way SMS | ||
| Quote Follow-up | ||
| Staff Messaging | ||
| Track My Arrival | ||
| Two-Way SMS |
Contract Management (1 vs 0)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Contract Management |
Core (0 vs 1)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Job Management |
Cost Management (1 vs 0)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Labor and Cost Tracking |
Customer Management (1 vs 0)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Unlimited Customers |
Customer Portal (1 vs 0)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Customer Portal and App |
Customization (5 vs 0)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Custom Fields for Assets and Locations | ||
| Custom Forms and Checklist Builder | ||
| Custom Work Order Categories | ||
| Custom Work Order Fields | ||
| Custom Work Order Statuses |
Desktop (0 vs 1)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Mac & PC App |
Dispatch (0 vs 1)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Dispatch Map |
Document Management (1 vs 0)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| E-sign Documents |
Documents (0 vs 1)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Document Scanning |
Email (0 vs 1)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Inbox |
Forms (0 vs 4)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Electronic Forms | ||
| Forms & Certificates | ||
| PDF Fill-in | ||
| Purchased Forms |
Integration (3 vs 5)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Accounting Integrations | ||
| Automated Supplier Import | ||
| Custom Integrations | ||
| Open REST API | ||
| QuickBooks Online Integration | ||
| Supplier Invoice Import | ||
| Supplier Invoice Importing | ||
| Timesheet Export |
Inventory Management (8 vs 0)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Global Inventory | ||
| Inventory and Parts Management | ||
| Low-stock Alerts | ||
| Multi-Warehouse Management | ||
| Multiple Inventory Lines | ||
| Parts Inventory Tracking | ||
| Parts Requisition | ||
| Parts and Inventory Management |
Invoicing (0 vs 3)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Live Invoice Statements | ||
| Progress Invoicing | ||
| Quoting & Invoicing |
IoT (1 vs 0)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Meters and IoT Integration |
Knowledge Management (0 vs 2)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Billing Knowledge | ||
| Knowledge |
Maintenance Planning (4 vs 0)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Meter-based Maintenance | ||
| Preventive Maintenance | ||
| Recurring Work Orders and PMs | ||
| Smart Checklists |
Media (0 vs 3)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Notes, Photos & Videos | ||
| Photo Markup & Diagrams | ||
| Video Transcription |
Mobile (0 vs 6)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Apple CarPlay | ||
| Barcode Scanning | ||
| Mobile Access | ||
| Offline Access | ||
| ServiceM8 Lite for Android | ||
| Signature Capture |
Mobile App (2 vs 0)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Mobile & Remote Access | ||
| Offline Mode |
Navigation (0 vs 1)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Integrated Navigation |
Network (0 vs 1)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| ServiceM8 Network |
Notifications (0 vs 1)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Schedule Change Notifications |
Payments (0 vs 6)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Automated Payment Follow-ups | ||
| Credit Card Payments | ||
| Deposits | ||
| Mobile Payments | ||
| Online Card Payments | ||
| Tap to Pay on iPhone |
Phone System (0 vs 6)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| After Hours Call Routing | ||
| Call Groups | ||
| Call Recording & Transcription | ||
| Caller ID | ||
| Remote Working | ||
| ServiceM8 Phone |
Pricing Management (1 vs 0)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Price Lists |
Procurement (5 vs 0)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| PO Approval Workflows | ||
| PO Request Quotes from Vendors | ||
| Single Window Quote Comparison | ||
| Unlimited Vendors | ||
| Vendor and PO Management |
Quoting (0 vs 4)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Bundles | ||
| Online Quote Acceptance | ||
| Proposals | ||
| Quote Options |
Reporting (6 vs 3)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| 200+ Default Reports | ||
| 6 Months Analytics and Reporting Access | ||
| Auto Report Generation and Sharing | ||
| MTTR and MTBF Reports | ||
| PDF and XLS Export | ||
| Reporting | ||
| Reporting & Analytics | ||
| Shift GPS Report | ||
| Smart Report Helper |
Request Management (4 vs 0)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Common Email Setup for Requests | ||
| External Request Portal | ||
| QR Codes for Requests | ||
| Work Requests and Internal Requests |
Routing (0 vs 1)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Auto Routing |
Scheduling (5 vs 2)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| AI-Powered Scheduling & Dispatching | ||
| Advanced Scheduling | ||
| Advanced Scheduling and Dispatch | ||
| Calendar-based Drag and Drop Scheduling | ||
| Competency-based Scheduling | ||
| Recurring Jobs & Maintenance Scheduling | ||
| Scheduling |
Security (2 vs 2)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Account Activity Log | ||
| Custom Roles and Permissions | ||
| Single Sign-On (SSO) | ||
| Two Step Authentication |
Signatures (0 vs 2)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Electronic Signature | ||
| Remote Client Signature |
Site Management (3 vs 0)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Location and Sites | ||
| Multi-Site Management | ||
| Unlimited Locations |
Support (3 vs 0)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| 24/7 Email and Chat Support | ||
| Dedicated Account Manager | ||
| Support Center |
Task Management (0 vs 1)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Checklists & Tasks |
Team Management (1 vs 3)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Activity Feed | ||
| Staff GPS & Status | ||
| Teams and Crew Management | ||
| Urgent Dispatch |
Templates (0 vs 2)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Email & SMS Templates | ||
| Job Templates |
Time Tracking (1 vs 4)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Auto Time Tracking | ||
| Smart Labour | ||
| Timesheets | ||
| Trip Time Tracking | ||
| User Timecards and Timesheets |
Training (1 vs 0)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Webinars |
User Management (2 vs 0)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Unlimited Free Requester Users | ||
| Unlimited Free View-Only Users |
Voice Control (0 vs 1)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Siri Shortcuts |
Web (0 vs 1)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Website & Email |
Work Order Management (6 vs 0)
| Feature | Zapium | ServiceM8 |
|---|---|---|
| Clubbed Work Orders | ||
| External Work Orders | ||
| Multi-asset Work Orders and PM | ||
| Unlimited Work Orders with Attached Images | ||
| Work Order Management | ||
| Work Order with Attached Images |
Unique Features
Only in Zapium (91)
AI-Powered Checklist and Procedure Generation
Asset Insights
Downtime Tracking
Failure Codes
Meter Analytics
Procedure Scores
Root Cause Insights
Asset and Location Hierarchies
Asset Tracking
Asset Warranty and Contract Tracking
Monitor Asset Status
QR Code Scanning
Straight Line Depreciation
Unlimited Assets
Historical Logs and Activity Tracking
Condition-Based Maintenance Triggers
Failed Item to Work Order
Meter to Preventive Maintenance Automation
Meter to Work Order Automation
PM Escalation Workflows
+ 71 more unique features
Only in ServiceM8 (87)
AI Smart Helpers
Job Costing
Job Profitability
Asset Management
Markup Billing
Online Bookings
Photo Branding
Calendar Import
Job & Client History
Booking Confirmations
Booking Reminders
Customer Feedback
Email Management
On the Way SMS
Quote Follow-up
Staff Messaging
Track My Arrival
Two-Way SMS
Job Management
Mac & PC App
+ 67 more unique features
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