Facilio vs ServiceM8
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Facilio offers more features (97 vs 87) and fewer integrations (9 vs 10). Starting price: Facilio at Contact Sales vs ServiceM8 at $29/mo. Facilio has 96 unique features while ServiceM8 has 86 unique features, with 1 features in common.
| Facilio | ServiceM8 | |
|---|---|---|
| Category | Field Service Management | Field Service Management |
| Total Features | 97 | 87 |
| AI-Powered Features | 19 | 4 |
| Starting Price | Contact Sales | $29/mo |
| Pricing Tiers | 0 | 5 |
| Integrations | 9 | 10 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 70% | 95% |
Feature Comparison by Category
AI (0 vs 1)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| AI Smart Helpers |
AI Analytics (3 vs 0)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Asset Anomaly Prediction | ||
| Machine Learning Models | ||
| Real-Time Energy Anomaly Detection |
AI Automation (2 vs 0)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Agentic AI Suite - Atom | ||
| Helpdesk AI - Mira |
Analytics (6 vs 2)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Alarm Correlation | ||
| Asset Lifecycle Intelligence | ||
| Asset-Energy Correlation | ||
| Energy Analytics & BI | ||
| Job Costing | ||
| Job Profitability | ||
| Regression Module | ||
| Root Cause Analysis |
Asset Management (7 vs 1)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Asset Health Metrics | ||
| Asset Lifecycle Optimization | ||
| Asset Management | ||
| Asset QR Code Generation | ||
| Geo-Tagging | ||
| Global Command Control | ||
| Remote Asset Control |
Automation (5 vs 0)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Automated Energy Workflows | ||
| Automated Work Order Generation | ||
| Custom Workflow Configuration | ||
| Customizable Workflows | ||
| Rule-Based Auto Allocation |
Billing (0 vs 1)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Markup Billing |
Booking (0 vs 1)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Online Bookings |
Branding (0 vs 1)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Photo Branding |
Calendar (0 vs 1)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Calendar Import |
Client Management (0 vs 1)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Job & Client History |
Communication (2 vs 9)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Booking Confirmations | ||
| Booking Reminders | ||
| Custom Notifications | ||
| Customer Feedback | ||
| Email Management | ||
| Energy Anomaly Notifications | ||
| On the Way SMS | ||
| Quote Follow-up | ||
| Staff Messaging | ||
| Track My Arrival | ||
| Two-Way SMS |
Compliance (4 vs 0)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Inspections | ||
| Planned Audit, Compliance & Risk Management | ||
| Refrigeration Compliance | ||
| Work Permit Management |
Core (0 vs 1)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Job Management |
Core Platform (1 vs 0)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Connected CMMS |
Customization (2 vs 0)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Multi-Language Support | ||
| White-Labeling |
Desktop (0 vs 1)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Mac & PC App |
Dispatch (0 vs 1)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Dispatch Map |
Documents (0 vs 1)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Document Scanning |
Email (0 vs 1)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Inbox |
Energy Management (13 vs 0)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Baseline Energy Comparison | ||
| Cloud-Based Optimization | ||
| Connected Building | ||
| Connected Refrigeration | ||
| Digital Logbooks | ||
| End-Use Consumption Analysis | ||
| Energy Benchmarking | ||
| Energy Comparison Reports | ||
| Measurement and Verification | ||
| Real-Time Smart Meter Integration | ||
| Refrigeration Optimization | ||
| Utility Monitoring | ||
| Virtual Meters |
Facility Management (1 vs 0)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Workplace Management |
Financial Management (1 vs 0)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Maintenance Cost Tracking |
Forms (0 vs 4)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Electronic Forms | ||
| Forms & Certificates | ||
| PDF Fill-in | ||
| Purchased Forms |
Integration (5 vs 5)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Accounting Integrations | ||
| Automated Supplier Import | ||
| Data Export | ||
| IoT Integration | ||
| RESTful API | ||
| Single Sign-On (SSO) | ||
| Supplier Invoice Import | ||
| Supplier Invoice Importing | ||
| Timesheet Export | ||
| Weather Station Integration |
Inventory (4 vs 0)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Inventory Costing Methods | ||
| Inventory Management | ||
| Inventory Transactions | ||
| Storeroom Application |
Invoicing (0 vs 3)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Live Invoice Statements | ||
| Progress Invoicing | ||
| Quoting & Invoicing |
Knowledge Management (0 vs 2)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Billing Knowledge | ||
| Knowledge |
Maintenance (10 vs 0)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Condition-Based Maintenance | ||
| Customizable Workorder Types | ||
| FDD Rules Library | ||
| Fault Detection & Diagnostics | ||
| Predictive Maintenance | ||
| Preventive Maintenance | ||
| Preventive Maintenance Management | ||
| Reactive & Corrective Maintenance | ||
| Work Order Management |
Media (0 vs 3)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Notes, Photos & Videos | ||
| Photo Markup & Diagrams | ||
| Video Transcription |
Mobile (2 vs 6)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Apple CarPlay | ||
| Barcode Scanning | ||
| Mobile Access | ||
| Mobile Work Orders | ||
| Native Mobile App | ||
| Offline Access | ||
| ServiceM8 Lite for Android | ||
| Signature Capture |
Monitoring (2 vs 0)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Intelligent Alarm Management | ||
| Remote Multi-Site Monitoring |
Navigation (0 vs 1)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Integrated Navigation |
Network (0 vs 1)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| ServiceM8 Network |
Notifications (0 vs 1)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Schedule Change Notifications |
Optimization (1 vs 0)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Resource Conflict Resolution |
Payments (0 vs 6)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Automated Payment Follow-ups | ||
| Credit Card Payments | ||
| Deposits | ||
| Mobile Payments | ||
| Online Card Payments | ||
| Tap to Pay on iPhone |
Phone System (0 vs 6)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| After Hours Call Routing | ||
| Call Groups | ||
| Call Recording & Transcription | ||
| Caller ID | ||
| Remote Working | ||
| ServiceM8 Phone |
Planning (2 vs 0)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| 52-Week PPM Calendar | ||
| Resource Planner |
Property Management (3 vs 0)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Space Categories | ||
| Space Hierarchy Configuration | ||
| Visitor Management |
Quoting (0 vs 4)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Bundles | ||
| Online Quote Acceptance | ||
| Proposals | ||
| Quote Options |
Reporting (9 vs 3)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Actionable Insights & Reports | ||
| Consumption Heatmaps | ||
| Custom Reports and Dashboards | ||
| EnPI Reports | ||
| Executive Dashboards | ||
| Portfolio Map View | ||
| Reporting | ||
| Shift GPS Report | ||
| Smart Report Helper | ||
| Sustainability Dashboards | ||
| TV Dashboard Manager | ||
| Tenant Dashboards |
Routing (0 vs 1)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Auto Routing |
Scheduling (0 vs 2)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Recurring Jobs & Maintenance Scheduling | ||
| Scheduling |
Security (1 vs 2)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Account Activity Log | ||
| Role-Based Access Control | ||
| Two Step Authentication |
Service Management (4 vs 0)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Centralized Helpdesk | ||
| SLA Tracking | ||
| Service Management | ||
| Work Progress Tracking |
Signatures (0 vs 2)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Electronic Signature | ||
| Remote Client Signature |
Task Management (0 vs 1)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Checklists & Tasks |
Team Management (0 vs 3)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Activity Feed | ||
| Staff GPS & Status | ||
| Urgent Dispatch |
Templates (0 vs 2)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Email & SMS Templates | ||
| Job Templates |
Tenant Engagement (1 vs 0)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Tenant Portal |
Time Tracking (0 vs 4)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Auto Time Tracking | ||
| Smart Labour | ||
| Timesheets | ||
| Trip Time Tracking |
User Interface (1 vs 0)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Responsive Web Design |
Vendor Management (5 vs 0)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Vendor Contract Management | ||
| Vendor Management | ||
| Vendor Portal | ||
| Vendor Quotation & Invoicing | ||
| Vendor Self-Service Registration |
Voice Control (0 vs 1)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Siri Shortcuts |
Web (0 vs 1)
| Feature | Facilio | ServiceM8 |
|---|---|---|
| Website & Email |
Unique Features
Only in Facilio (96)
Asset Anomaly Prediction
Machine Learning Models
Real-Time Energy Anomaly Detection
Agentic AI Suite - Atom
Helpdesk AI - Mira
Alarm Correlation
Asset Lifecycle Intelligence
Asset-Energy Correlation
Energy Analytics & BI
Regression Module
Root Cause Analysis
Asset Health Metrics
Asset Lifecycle Optimization
Asset QR Code Generation
Geo-Tagging
Global Command Control
Remote Asset Control
Automated Energy Workflows
Automated Work Order Generation
Custom Workflow Configuration
+ 76 more unique features
Only in ServiceM8 (86)
AI Smart Helpers
Job Costing
Job Profitability
Markup Billing
Online Bookings
Photo Branding
Calendar Import
Job & Client History
Booking Confirmations
Booking Reminders
Customer Feedback
Email Management
On the Way SMS
Quote Follow-up
Staff Messaging
Track My Arrival
Two-Way SMS
Job Management
Mac & PC App
Dispatch Map
+ 66 more unique features
Want to build your own alternative to Facilio or ServiceM8?
Analyze it with Reap