EZO vs ServiceM8
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
EZO offers fewer features (78 vs 87) and more integrations (16 vs 10). Starting price: EZO at $40/mo vs ServiceM8 at $29/mo. EZO has 78 unique features while ServiceM8 has 87 unique features, with 0 features in common.
| EZO | ServiceM8 | |
|---|---|---|
| Category | Field Service Management | Field Service Management |
| Total Features | 78 | 87 |
| AI-Powered Features | 6 | 4 |
| Starting Price | $40/mo | $29/mo |
| Pricing Tiers | 5 | 5 |
| Integrations | 16 | 10 |
| Shared Features | 0 | |
| Shared Integrations | 2 | |
| Data Quality | 95% | 95% |
Feature Comparison by Category
AI (5 vs 1)
| Feature | EZO | ServiceM8 |
|---|---|---|
| AI Smart Helpers | ||
| AI-Powered Checklists | ||
| AI-Powered Invoice Import | ||
| Catalog Optimization | ||
| Predictive Maintenance Insights | ||
| Zoe AI Chatbot |
Analytics (0 vs 2)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Job Costing | ||
| Job Profitability |
Approval Workflow (1 vs 0)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Arbitration |
Asset Management (4 vs 1)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Asset Lifecycle Management | ||
| Asset Management | ||
| Cart | ||
| Item Relationships | ||
| Rent-In Equipment Tracking |
Asset Organization (2 vs 0)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Groups and Subgroups | ||
| Packages and Bundles |
Asset Tracking (7 vs 0)
| Feature | EZO | ServiceM8 |
|---|---|---|
| GPS Location | ||
| Label Scanner and Designer | ||
| Live GPS Visibility | ||
| Location Management | ||
| QR Codes & Barcode Labels | ||
| RFID Asset Tracking | ||
| Real-Time Asset Visibility |
Authentication (3 vs 0)
| Feature | EZO | ServiceM8 |
|---|---|---|
| LDAP Server Integration | ||
| Login with Google/Outlook | ||
| SAML SSO |
Automation (2 vs 0)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Intelligent Automated Workflows | ||
| Workflow Automations |
Billing (0 vs 1)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Markup Billing |
Booking (0 vs 1)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Online Bookings |
Branding (0 vs 1)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Photo Branding |
Calendar (0 vs 1)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Calendar Import |
Checkout (1 vs 0)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Employee ID Scan |
Checkout/Check-in (1 vs 0)
| Feature | EZO | ServiceM8 |
|---|---|---|
| High-Velocity Checkout Flows |
Client Management (0 vs 1)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Job & Client History |
Communication (0 vs 9)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Booking Confirmations | ||
| Booking Reminders | ||
| Customer Feedback | ||
| Email Management | ||
| On the Way SMS | ||
| Quote Follow-up | ||
| Staff Messaging | ||
| Track My Arrival | ||
| Two-Way SMS |
Compliance (1 vs 0)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Audits |
Contract Management (1 vs 0)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Contracts |
Core (0 vs 1)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Job Management |
Customization (3 vs 0)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Company URL | ||
| Customization | ||
| Customized Views |
Data Management (2 vs 0)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Data Backups | ||
| Excel Import & Export |
Desktop (0 vs 1)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Mac & PC App |
Dispatch (1 vs 1)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Dispatch Center | ||
| Dispatch Map |
Documents (0 vs 1)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Document Scanning |
Email (0 vs 1)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Inbox |
Financial Management (1 vs 0)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Depreciation Tracking |
Forms (0 vs 4)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Electronic Forms | ||
| Forms & Certificates | ||
| PDF Fill-in | ||
| Purchased Forms |
Integration (0 vs 5)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Accounting Integrations | ||
| Automated Supplier Import | ||
| Supplier Invoice Import | ||
| Supplier Invoice Importing | ||
| Timesheet Export |
Integrations (2 vs 0)
| Feature | EZO | ServiceM8 |
|---|---|---|
| REST API | ||
| Telematics Integration |
Inventory Management (2 vs 0)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Asset Stock Module | ||
| Unified Stock & Procurement |
Invoicing (0 vs 3)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Live Invoice Statements | ||
| Progress Invoicing | ||
| Quoting & Invoicing |
Knowledge Management (0 vs 2)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Billing Knowledge | ||
| Knowledge |
Maintenance Management (11 vs 0)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Calibration Management | ||
| Proactive Maintenance (CMMS) | ||
| Recurring Services | ||
| Scheduled Maintenance | ||
| Service History | ||
| Service Tickets | ||
| Service Triage | ||
| Technician Management | ||
| Tool Management | ||
| Work Order Management | ||
| Work Planner |
Media (0 vs 3)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Notes, Photos & Videos | ||
| Photo Markup & Diagrams | ||
| Video Transcription |
Mobile (2 vs 6)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Apple CarPlay | ||
| Barcode Scanning | ||
| Mobile Access | ||
| Mobile App (iOS & Android) | ||
| Offline Access | ||
| Offline Mode Mobile App | ||
| ServiceM8 Lite for Android | ||
| Signature Capture |
Navigation (0 vs 1)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Integrated Navigation |
Network (0 vs 1)
| Feature | EZO | ServiceM8 |
|---|---|---|
| ServiceM8 Network |
Notifications (2 vs 1)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Custom Alerts | ||
| Maintenance Alerts | ||
| Schedule Change Notifications |
Payments (0 vs 6)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Automated Payment Follow-ups | ||
| Credit Card Payments | ||
| Deposits | ||
| Mobile Payments | ||
| Online Card Payments | ||
| Tap to Pay on iPhone |
Phone System (0 vs 6)
| Feature | EZO | ServiceM8 |
|---|---|---|
| After Hours Call Routing | ||
| Call Groups | ||
| Call Recording & Transcription | ||
| Caller ID | ||
| Remote Working | ||
| ServiceM8 Phone |
Procurement (1 vs 0)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Purchase Orders with Multi-Currency |
Project Management (1 vs 0)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Project-based Tracking |
Quoting (0 vs 4)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Bundles | ||
| Online Quote Acceptance | ||
| Proposals | ||
| Quote Options |
Reporting (6 vs 3)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Custom Reports | ||
| Dashboard Counters | ||
| History Tracking | ||
| Report Exports | ||
| Reporting | ||
| Scheduled Reports | ||
| Shift GPS Report | ||
| Smart Report Helper | ||
| Utilization & ROI Insights |
Request Management (4 vs 0)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Central Fulfillment View | ||
| Request Management Center | ||
| Request Portal | ||
| Seamless Request Management |
Routing (0 vs 1)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Auto Routing |
Scheduling (4 vs 2)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Availability Calendar | ||
| Dashboard Calendar | ||
| Flexible Item Reservations | ||
| Recurring Jobs & Maintenance Scheduling | ||
| Reservations | ||
| Scheduling |
Security (4 vs 2)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Access Control | ||
| Account Activity Log | ||
| Advanced Access Controls | ||
| Password Policy | ||
| Secure Access & Permissions | ||
| Two Step Authentication |
Signatures (0 vs 2)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Electronic Signature | ||
| Remote Client Signature |
Task Management (0 vs 1)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Checklists & Tasks |
Team Management (0 vs 3)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Activity Feed | ||
| Staff GPS & Status | ||
| Urgent Dispatch |
Templates (0 vs 2)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Email & SMS Templates | ||
| Job Templates |
Time Tracking (0 vs 4)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Auto Time Tracking | ||
| Smart Labour | ||
| Timesheets | ||
| Trip Time Tracking |
User Management (2 vs 0)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Custom Roles | ||
| Employee Offboarding |
Vendor Management (1 vs 0)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Service Vendor Management |
Voice Control (0 vs 1)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Siri Shortcuts |
Web (0 vs 1)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Website & Email |
Workflow (1 vs 0)
| Feature | EZO | ServiceM8 |
|---|---|---|
| Multi-Tier Approval |
Unique Features
Only in EZO (78)
AI-Powered Checklists
AI-Powered Invoice Import
Catalog Optimization
Predictive Maintenance Insights
Zoe AI Chatbot
Arbitration
Asset Lifecycle Management
Cart
Item Relationships
Rent-In Equipment Tracking
Groups and Subgroups
Packages and Bundles
GPS Location
Label Scanner and Designer
Live GPS Visibility
Location Management
QR Codes & Barcode Labels
Real-Time Asset Visibility
RFID Asset Tracking
LDAP Server Integration
+ 58 more unique features
Only in ServiceM8 (87)
AI Smart Helpers
Job Costing
Job Profitability
Asset Management
Markup Billing
Online Bookings
Photo Branding
Calendar Import
Job & Client History
Booking Confirmations
Booking Reminders
Customer Feedback
Email Management
On the Way SMS
Quote Follow-up
Staff Messaging
Track My Arrival
Two-Way SMS
Job Management
Mac & PC App
+ 67 more unique features
Want to build your own alternative to EZO or ServiceM8?
Analyze it with Reap