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Envoy vs Vivantio

Side-by-side comparison of features, pricing, and integrations.

Quick Verdict

Envoy offers fewer features (42 vs 98) and more integrations (13 vs 4). Starting price: Envoy at $2/mo vs Vivantio at $49/mo. Envoy has 42 unique features while Vivantio has 98 unique features, with 0 features in common.

EnvoyVivantio
CategoryIT Service ManagementIT Service Management
Total Features4298
AI-Powered Features110
Starting Price$2/mo$49/mo
Pricing Tiers51
Integrations134
Shared Features0
Shared Integrations0
Data Quality85%90%

Feature Comparison by Category

AI (0 vs 7)

FeatureEnvoyVivantio
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor

Administration (2 vs 0)

FeatureEnvoyVivantio
Admin Role Management
Multi-location Management

Analytics (3 vs 0)

FeatureEnvoyVivantio
Occupancy Tracking
Real-time Invite Log
Visitor Analytics

Asset Management (0 vs 10)

FeatureEnvoyVivantio
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps

Automation (0 vs 12)

FeatureEnvoyVivantio
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
Note Templates
Round Robin Assignment
Routing Rules
Sender Tracking
Skills-based Routing
Smart Actions
Template Action Types
Ticket Templates
Workflow Designer

CRM (0 vs 5)

FeatureEnvoyVivantio
Client Alerts
Client Categories
Client Highlight Rules
Client Management / CRM
Client SLAs

Communication (0 vs 5)

FeatureEnvoyVivantio
Email Signatures
Email Templates
Email Themes
Review / Reply / Forward
Rich Text History & Notes

Compliance (2 vs 0)

FeatureEnvoyVivantio
Audit-ready Compliance
Legal Document Management

Configuration (0 vs 3)

FeatureEnvoyVivantio
Email to Ticket Sender Rules
Out Of Office
Working Time Plans

Customer Portal (0 vs 11)

FeatureEnvoyVivantio
Anonymous SSP Access
Guided Categories
HTML & CSS
Localization
Page Editor
Self Service Portal
Self Service Portal Instances
Self Service Roles
Service Catalog
Theme Editor
Ticket Deflection

Customization (4 vs 6)

FeatureEnvoyVivantio
Cascading Custom Forms and Fields
Conditional Custom Forms
Conditional Custom Forms and Fields
Conditional Questions and Rules
Custom Forms & Fields
Customized Branding
Global Sign-in Flow Templates
Linked Custom Fields
Multi-language Support
Multiline Custom Forms

Developer (0 vs 2)

FeatureEnvoyVivantio
JavaScript Support
oData Support

Enterprise (1 vs 0)

FeatureEnvoyVivantio
Enterprise RFP Support

Feedback (0 vs 3)

FeatureEnvoyVivantio
NPS/CSAT Surveys
Sentiment Surveys
Surveys

ITSM (0 vs 2)

FeatureEnvoyVivantio
ITSM / ITIL Support
Service Level Management

Integration (4 vs 0)

FeatureEnvoyVivantio
Access Control Integration
Enterprise API
Guest Wi-Fi Integration
SSO & Directory Integration

Knowledge Base (0 vs 10)

FeatureEnvoyVivantio
Article Creation on Ticket Closure
Article Expiry
Article Templates
Article Themes
Customer Knowledge Base Feedback
Customizable Article Layout
Knowledge Base
Knowledge Base Segregation
Knowledge Management
Link Tickets to Articles

Notifications (5 vs 0)

FeatureEnvoyVivantio
After-hours Coverage
Backup Contact Routing
Call Log Management
Call Transcripts
Host Notifications

Reporting (1 vs 14)

FeatureEnvoyVivantio
BI Integrations
Built-in BI
Customer Portal Reports
Data Builder
Email Exports
Live Dashboards
Managed Data Warehouse
Quick Reports
Report Builder
Report Catalog
Scheduled Reports
Self Service Dashboards
Self Service Reports
Track Effort
Wallboards

Safety (1 vs 0)

FeatureEnvoyVivantio
Emergency Evacuation Maps

Safety & Communications (1 vs 0)

FeatureEnvoyVivantio
Emergency Notifications

Security (4 vs 1)

FeatureEnvoyVivantio
Block List Management
Email Validation
Facial Recognition
ID Scanning
Multiple IdP

Task Management (0 vs 1)

FeatureEnvoyVivantio
Task Management

Ticketing (0 vs 1)

FeatureEnvoyVivantio
Configurable Ticket Types

Vendor Management (0 vs 1)

FeatureEnvoyVivantio
Third Party Management

Visitor Management (12 vs 0)

FeatureEnvoyVivantio
Badge Printing
Group Sign-in
Multi-location Visitor Access
Multiple Sign-in Kiosks
Pre-registration and Screening
QR Code Check-in
Registration Management
Sign-out Management
Virtual Front Desk
Visitor Check-in
Visitor Dashboard
Visitor Photos

Workplace Management (2 vs 0)

FeatureEnvoyVivantio
Capacity Management
Workplace Scheduling

Workspace (0 vs 4)

FeatureEnvoyVivantio
Customizable Columns
Multi-line Detail Screens
Personalized Workspaces
Watch List

Unique Features

Only in Envoy (42)

Admin Role Management
Multi-location Management
Occupancy Tracking
Real-time Invite Log
Visitor Analytics
Audit-ready Compliance
Legal Document Management
Conditional Questions and Rules
Customized Branding
Global Sign-in Flow Templates
Multi-language Support
Enterprise RFP Support
Access Control Integration
Enterprise API
Guest Wi-Fi Integration
SSO & Directory Integration
After-hours Coverage
Backup Contact Routing
Call Log Management
Call Transcripts

+ 22 more unique features

Only in Vivantio (98)

AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing

+ 78 more unique features

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