eMaint vs ServiceChannel
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
eMaint offers more features (132 vs 13) and more integrations (6 vs 0). Starting price: eMaint at $33/mo vs ServiceChannel at Contact Sales. eMaint has 129 unique features while ServiceChannel has 10 unique features, with 3 features in common.
| eMaint | ServiceChannel | |
|---|---|---|
| Category | Field Service Management | Field Service Management |
| Total Features | 132 | 13 |
| AI-Powered Features | 0 | 0 |
| Starting Price | $33/mo | Contact Sales |
| Pricing Tiers | 3 | 0 |
| Integrations | 6 | 0 |
| Shared Features | 3 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 30% |
Feature Comparison by Category
Analytics (0 vs 1)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Performance Data Tracking |
Asset Management (12 vs 2)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Asset Criticality | ||
| Asset Depreciation Tracking | ||
| Asset Downtime Tracking | ||
| Asset Lifecycle Management | ||
| Asset Management | ||
| Custom Asset Statuses | ||
| Enterprise Asset Management | ||
| File Uploads | ||
| Interactive Image Mapping | ||
| Multiple Inventory Lines | ||
| QR & Barcode Scanning | ||
| Rotating Assets | ||
| Unlimited Assets |
Asset Monitoring (2 vs 0)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Downtime Tracking | ||
| Meter Readings |
Automation (1 vs 2)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Work Order Management | ||
| Workflow Automation | ||
| Workflow Management |
Community (1 vs 0)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Access to eMaint Community |
Compliance (0 vs 1)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Refrigerant Tracking |
Customization (3 vs 0)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Custom Branding | ||
| Customizable Interface | ||
| Multiple Form Options |
Data Management (1 vs 1)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Database Export | ||
| Single Source of Truth |
Development (1 vs 0)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Sandbox Staging Account |
Financial Management (0 vs 1)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Budget Management |
Infrastructure (1 vs 0)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Hosted on AWS |
Integration (7 vs 0)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| API Capable | ||
| API Integration | ||
| Connected Reliability Ecosystem | ||
| Custom API Integrations | ||
| Fluke Sensor Integration | ||
| Out-of-the-box & Custom Integrations | ||
| Software & Hardware Integrations |
Inventory Management (9 vs 0)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Global Inventory Management | ||
| Inventory Cycle Count Tool | ||
| Multiple Location Inventory | ||
| Parts Consumption Reporting | ||
| Parts Inventory Forecaster & Cycle Counting | ||
| Purchase Orders | ||
| Purchasing & Requisitioning | ||
| Spare Parts Inventory | ||
| Unlimited Parts and Supplies |
Localization (1 vs 0)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Multi-language |
Maintenance (0 vs 1)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Preventive Maintenance |
Maintenance Planning (2 vs 0)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Condition-Based Maintenance | ||
| Predictive Maintenance |
Mobile (2 vs 0)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Mobile App | ||
| Offline Mode |
Operations (0 vs 1)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Multi-Location Management |
Organization (2 vs 0)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Global Multi-Site Management | ||
| Multi-site Management |
Procedures (1 vs 0)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Advanced Procedures |
Professional Services (1 vs 0)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Implementation Services |
Reporting (18 vs 1)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Advanced Analytics | ||
| Advanced Reporting | ||
| Analytics & Reporting | ||
| Asset Downtime Reporting | ||
| Asset Insights | ||
| Custom Dashboards | ||
| Dashboard | ||
| Equipment Reliability Reports | ||
| Historical Data Exports | ||
| Itemized Time Reporting | ||
| Mean Time Between Failure (MTBF) | ||
| Multi-site Reporting | ||
| PDF & CSV Exporting | ||
| Reporting & Analytics | ||
| Requests Analysis |
Resources (1 vs 0)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Customer Case Studies |
Security & Compliance (5 vs 0)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Audit Trail | ||
| Configurable Firewall | ||
| Frequent Data Back-Ups | ||
| ISO 27001 Certified | ||
| Single Sign-On |
Service Management (0 vs 2)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Service Provider Marketplace | ||
| ServiceChannel Managed Services |
Support (12 vs 0)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Access to Customer Success Team | ||
| Chat Support | ||
| Dedicated Customer Success Manager | ||
| Dedicated Fluke Account Manager | ||
| Email Support | ||
| Fluke Expert Support & Training | ||
| Help Center | ||
| Phone Support | ||
| Senior Fluke Account Manager | ||
| Software Updates & Upgrades | ||
| Tech Support | ||
| Unlimited Helpdesk Support |
Tools (1 vs 0)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| ROI Calculator |
Training (6 vs 0)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| 24/7 Online Training | ||
| Experience Center Access | ||
| Fluke Annual Maintenance Conference Discount (Xcelerate) | ||
| On-Site Training | ||
| Video Tutorials | ||
| eMaint University |
Work Order Management (42 vs 0)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Advanced Notifications | ||
| Calendar View | ||
| Cloud-Based Work Orders | ||
| Complete Tasks Offline | ||
| Condition Monitoring | ||
| Custom Approval Processes | ||
| Custom Categories | ||
| Custom Escalation Notifications | ||
| Custom Labor Categories | ||
| Custom Work Order Fields | ||
| Custom Work Order Statuses | ||
| Data Importing | ||
| E-Signatures | ||
| Email & Push Notifications | ||
| External Work Order Requests |
Unique Features
Only in eMaint (129)
Asset Criticality
Asset Depreciation Tracking
Asset Downtime Tracking
Asset Lifecycle Management
Custom Asset Statuses
File Uploads
Interactive Image Mapping
Multiple Inventory Lines
QR & Barcode Scanning
Rotating Assets
Unlimited Assets
Downtime Tracking
Meter Readings
Workflow Management
Access to eMaint Community
Custom Branding
Customizable Interface
Multiple Form Options
Database Export
Sandbox Staging Account
+ 109 more unique features
Only in ServiceChannel (10)
Performance Data Tracking
Enterprise Asset Management
Work Order Management
Refrigerant Tracking
Single Source of Truth
Budget Management
Multi-Location Management
Analytics & Reporting
Service Provider Marketplace
ServiceChannel Managed Services
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