eMaint vs ServiceChannel
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
eMaint offers more features (132 vs 15) and more integrations (6 vs 0). Starting price: eMaint at $33/mo vs ServiceChannel at Contact Sales. eMaint has 130 unique features while ServiceChannel has 13 unique features, with 2 features in common.
| eMaint | ServiceChannel | |
|---|---|---|
| Category | Field Service Management | Field Service Management |
| Total Features | 132 | 15 |
| AI-Powered Features | 0 | 0 |
| Starting Price | $33/mo | Contact Sales |
| Pricing Tiers | 3 | 0 |
| Integrations | 6 | 0 |
| Shared Features | 2 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 40% |
Feature Comparison by Category
Analytics & Reporting (0 vs 2)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Analytics and Reporting | ||
| Data-Driven Insights |
Assessment Tools (0 vs 1)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Facilities Management Maturity Assessment |
Asset Management (12 vs 2)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Asset Criticality | ||
| Asset Depreciation Tracking | ||
| Asset Downtime Tracking | ||
| Asset Lifecycle Management | ||
| Asset Management | ||
| Asset Management Strategy | ||
| Asset Visibility and Tracking | ||
| Custom Asset Statuses | ||
| File Uploads | ||
| Interactive Image Mapping | ||
| Multiple Inventory Lines | ||
| QR & Barcode Scanning | ||
| Rotating Assets | ||
| Unlimited Assets |
Asset Monitoring (2 vs 0)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Downtime Tracking | ||
| Meter Readings |
Automation (1 vs 1)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Workflow Automation | ||
| Workflow Management |
Community (1 vs 0)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Access to eMaint Community |
Compliance & Sustainability (0 vs 1)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Refrigerant Tracking |
Customization (3 vs 0)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Custom Branding | ||
| Customizable Interface | ||
| Multiple Form Options |
Data Management (1 vs 0)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Database Export |
Development (1 vs 0)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Sandbox Staging Account |
Financial Management (0 vs 1)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Budget Management |
Infrastructure (1 vs 0)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Hosted on AWS |
Integration (7 vs 0)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| API Capable | ||
| API Integration | ||
| Connected Reliability Ecosystem | ||
| Custom API Integrations | ||
| Fluke Sensor Integration | ||
| Out-of-the-box & Custom Integrations | ||
| Software & Hardware Integrations |
Inventory Management (9 vs 0)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Global Inventory Management | ||
| Inventory Cycle Count Tool | ||
| Multiple Location Inventory | ||
| Parts Consumption Reporting | ||
| Parts Inventory Forecaster & Cycle Counting | ||
| Purchase Orders | ||
| Purchasing & Requisitioning | ||
| Spare Parts Inventory | ||
| Unlimited Parts and Supplies |
Localization (1 vs 0)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Multi-language |
Maintenance Management (0 vs 1)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Preventive Maintenance |
Maintenance Planning (2 vs 0)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Condition-Based Maintenance | ||
| Predictive Maintenance |
Managed Services (0 vs 1)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Managed Facilities Services |
Marketplace (0 vs 1)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Service Provider Marketplace |
Mobile (2 vs 0)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Mobile App | ||
| Offline Mode |
Operations Management (0 vs 2)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Multi-Location Management | ||
| Work Order Management |
Organization (2 vs 0)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Global Multi-Site Management | ||
| Multi-site Management |
Procedures (1 vs 0)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Advanced Procedures |
Professional Services (1 vs 0)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Implementation Services |
Quality Management (0 vs 1)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Quality Assurance and Accountability |
Reporting (18 vs 0)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Advanced Analytics | ||
| Advanced Reporting | ||
| Asset Downtime Reporting | ||
| Asset Insights | ||
| Custom Dashboards | ||
| Dashboard | ||
| Equipment Reliability Reports | ||
| Historical Data Exports | ||
| Itemized Time Reporting | ||
| Mean Time Between Failure (MTBF) | ||
| Multi-site Reporting | ||
| PDF & CSV Exporting | ||
| Reporting & Analytics | ||
| Requests Analysis | ||
| Standard Reports & Dashboards |
Resources (1 vs 0)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Customer Case Studies |
Security & Compliance (5 vs 0)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Audit Trail | ||
| Configurable Firewall | ||
| Frequent Data Back-Ups | ||
| ISO 27001 Certified | ||
| Single Sign-On |
Support (12 vs 0)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Access to Customer Success Team | ||
| Chat Support | ||
| Dedicated Customer Success Manager | ||
| Dedicated Fluke Account Manager | ||
| Email Support | ||
| Fluke Expert Support & Training | ||
| Help Center | ||
| Phone Support | ||
| Senior Fluke Account Manager | ||
| Software Updates & Upgrades | ||
| Tech Support | ||
| Unlimited Helpdesk Support |
Tools (1 vs 0)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| ROI Calculator |
Training (6 vs 0)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| 24/7 Online Training | ||
| Experience Center Access | ||
| Fluke Annual Maintenance Conference Discount (Xcelerate) | ||
| On-Site Training | ||
| Video Tutorials | ||
| eMaint University |
Vendor Management (0 vs 1)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Service Provider Management |
Work Order Management (42 vs 0)
| Feature | eMaint | ServiceChannel |
|---|---|---|
| Advanced Notifications | ||
| Calendar View | ||
| Cloud-Based Work Orders | ||
| Complete Tasks Offline | ||
| Condition Monitoring | ||
| Custom Approval Processes | ||
| Custom Categories | ||
| Custom Escalation Notifications | ||
| Custom Labor Categories | ||
| Custom Work Order Fields | ||
| Custom Work Order Statuses | ||
| Data Importing | ||
| E-Signatures | ||
| Email & Push Notifications | ||
| External Work Order Requests |
Unique Features
Only in eMaint (130)
Asset Criticality
Asset Depreciation Tracking
Asset Downtime Tracking
Asset Lifecycle Management
Asset Management
Custom Asset Statuses
File Uploads
Interactive Image Mapping
Multiple Inventory Lines
QR & Barcode Scanning
Rotating Assets
Unlimited Assets
Downtime Tracking
Meter Readings
Workflow Management
Access to eMaint Community
Custom Branding
Customizable Interface
Multiple Form Options
Database Export
+ 110 more unique features
Only in ServiceChannel (13)
Analytics and Reporting
Data-Driven Insights
Facilities Management Maturity Assessment
Asset Management Strategy
Asset Visibility and Tracking
Refrigerant Tracking
Budget Management
Managed Facilities Services
Service Provider Marketplace
Multi-Location Management
Work Order Management
Quality Assurance and Accountability
Service Provider Management
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