eMaint vs mHelpDesk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
eMaint offers more features (132 vs 44) and fewer integrations (6 vs 9). Starting price: eMaint at $33/mo vs mHelpDesk at Contact Sales. eMaint has 130 unique features while mHelpDesk has 42 unique features, with 2 features in common.
| eMaint | mHelpDesk | |
|---|---|---|
| Category | Field Service Management | Field Service Management |
| Total Features | 132 | 44 |
| AI-Powered Features | 0 | 0 |
| Starting Price | $33/mo | Contact Sales |
| Pricing Tiers | 3 | 0 |
| Integrations | 6 | 9 |
| Shared Features | 2 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 60% |
Feature Comparison by Category
Asset Management (12 vs 0)
| Feature | eMaint | mHelpDesk |
|---|---|---|
| Asset Criticality | ||
| Asset Depreciation Tracking | ||
| Asset Downtime Tracking | ||
| Asset Lifecycle Management | ||
| Asset Management | ||
| Custom Asset Statuses | ||
| File Uploads | ||
| Interactive Image Mapping | ||
| Multiple Inventory Lines | ||
| QR & Barcode Scanning | ||
| Rotating Assets | ||
| Unlimited Assets |
Asset Monitoring (2 vs 0)
| Feature | eMaint | mHelpDesk |
|---|---|---|
| Downtime Tracking | ||
| Meter Readings |
Automation (1 vs 2)
| Feature | eMaint | mHelpDesk |
|---|---|---|
| Automated Customer Notifications | ||
| Workflow Management |
Billing (0 vs 3)
| Feature | eMaint | mHelpDesk |
|---|---|---|
| Billing & Invoicing | ||
| Estimates and Quotes | ||
| Mobile Estimates |
CRM (0 vs 2)
| Feature | eMaint | mHelpDesk |
|---|---|---|
| Customer Database (CRM) | ||
| Lead Management (CRM) |
Communication (0 vs 4)
| Feature | eMaint | mHelpDesk |
|---|---|---|
| Customer Communication | ||
| Real-Time Communication | ||
| Staff Communication | ||
| Text Message Dispatching |
Community (1 vs 1)
| Feature | eMaint | mHelpDesk |
|---|---|---|
| Access to eMaint Community | ||
| Community Forum |
Customer Management (0 vs 2)
| Feature | eMaint | mHelpDesk |
|---|---|---|
| Customer Equipment | ||
| Customer Portal |
Customization (3 vs 0)
| Feature | eMaint | mHelpDesk |
|---|---|---|
| Custom Branding | ||
| Customizable Interface | ||
| Multiple Form Options |
Data Management (1 vs 0)
| Feature | eMaint | mHelpDesk |
|---|---|---|
| Database Export |
Development (1 vs 0)
| Feature | eMaint | mHelpDesk |
|---|---|---|
| Sandbox Staging Account |
Forms (0 vs 1)
| Feature | eMaint | mHelpDesk |
|---|---|---|
| Custom Forms |
Implementation (0 vs 1)
| Feature | eMaint | mHelpDesk |
|---|---|---|
| Data Migration |
Infrastructure (1 vs 0)
| Feature | eMaint | mHelpDesk |
|---|---|---|
| Hosted on AWS |
Integration (7 vs 1)
| Feature | eMaint | mHelpDesk |
|---|---|---|
| API Capable | ||
| API Integration | ||
| Connected Reliability Ecosystem | ||
| Custom API Integrations | ||
| Fluke Sensor Integration | ||
| Out-of-the-box & Custom Integrations | ||
| QuickBooks Integration | ||
| Software & Hardware Integrations |
Inventory (0 vs 2)
| Feature | eMaint | mHelpDesk |
|---|---|---|
| Inventory Tracking | ||
| Multi-Location Inventory Tracking |
Inventory Management (9 vs 0)
| Feature | eMaint | mHelpDesk |
|---|---|---|
| Global Inventory Management | ||
| Inventory Cycle Count Tool | ||
| Multiple Location Inventory | ||
| Parts Consumption Reporting | ||
| Parts Inventory Forecaster & Cycle Counting | ||
| Purchase Orders | ||
| Purchasing & Requisitioning | ||
| Spare Parts Inventory | ||
| Unlimited Parts and Supplies |
Job Management (0 vs 2)
| Feature | eMaint | mHelpDesk |
|---|---|---|
| Job Management | ||
| Mobile Job Manager |
Localization (1 vs 0)
| Feature | eMaint | mHelpDesk |
|---|---|---|
| Multi-language |
Maintenance Planning (2 vs 0)
| Feature | eMaint | mHelpDesk |
|---|---|---|
| Condition-Based Maintenance | ||
| Predictive Maintenance |
Mobile (2 vs 2)
| Feature | eMaint | mHelpDesk |
|---|---|---|
| Mobile App | ||
| Offline Access | ||
| Offline Mode |
Navigation (0 vs 1)
| Feature | eMaint | mHelpDesk |
|---|---|---|
| Routing |
Organization (2 vs 0)
| Feature | eMaint | mHelpDesk |
|---|---|---|
| Global Multi-Site Management | ||
| Multi-site Management |
Payments (0 vs 2)
| Feature | eMaint | mHelpDesk |
|---|---|---|
| Online Payments | ||
| Payment Processing |
Procedures (1 vs 0)
| Feature | eMaint | mHelpDesk |
|---|---|---|
| Advanced Procedures |
Professional Services (1 vs 0)
| Feature | eMaint | mHelpDesk |
|---|---|---|
| Implementation Services |
Reporting (18 vs 5)
| Feature | eMaint | mHelpDesk |
|---|---|---|
| Advanced Analytics | ||
| Advanced Reporting | ||
| Asset Downtime Reporting | ||
| Asset Insights | ||
| Custom Dashboards | ||
| Custom Reporting | ||
| Customer Reporting | ||
| Dashboard | ||
| Equipment Reliability Reports | ||
| Financial Reporting | ||
| Historical Data Exports | ||
| Itemized Time Reporting | ||
| Mean Time Between Failure (MTBF) | ||
| Multi-site Reporting | ||
| PDF & CSV Exporting |
Resources (1 vs 0)
| Feature | eMaint | mHelpDesk |
|---|---|---|
| Customer Case Studies |
Scheduling (0 vs 4)
| Feature | eMaint | mHelpDesk |
|---|---|---|
| Drag and Drop Calendar | ||
| Online Booking | ||
| Recurring Jobs | ||
| Scheduling & Dispatch |
Security & Compliance (5 vs 0)
| Feature | eMaint | mHelpDesk |
|---|---|---|
| Audit Trail | ||
| Configurable Firewall | ||
| Frequent Data Back-Ups | ||
| ISO 27001 Certified | ||
| Single Sign-On |
Support (12 vs 4)
| Feature | eMaint | mHelpDesk |
|---|---|---|
| Access to Customer Success Team | ||
| Chat Support | ||
| Dedicated Customer Success Manager | ||
| Dedicated Fluke Account Manager | ||
| Email Support | ||
| Fluke Expert Support & Training | ||
| Help Center | ||
| Live Chat Support | ||
| Personalized Onboarding | ||
| Phone Support | ||
| Senior Fluke Account Manager | ||
| Software Updates & Upgrades | ||
| Success Coaches | ||
| Tech Support | ||
| Toll-Free Phone Support |
Tools (1 vs 0)
| Feature | eMaint | mHelpDesk |
|---|---|---|
| ROI Calculator |
Tracking (0 vs 2)
| Feature | eMaint | mHelpDesk |
|---|---|---|
| GPS Tracking | ||
| Live Mapping and Map View |
Training (6 vs 3)
| Feature | eMaint | mHelpDesk |
|---|---|---|
| 24/7 Online Training | ||
| Best Practices Training | ||
| Experience Center Access | ||
| Fluke Annual Maintenance Conference Discount (Xcelerate) | ||
| Live Webinars | ||
| On-Site Training | ||
| Video Library | ||
| Video Tutorials | ||
| eMaint University |
Work Order Management (42 vs 0)
| Feature | eMaint | mHelpDesk |
|---|---|---|
| Advanced Notifications | ||
| Calendar View | ||
| Cloud-Based Work Orders | ||
| Complete Tasks Offline | ||
| Condition Monitoring | ||
| Custom Approval Processes | ||
| Custom Categories | ||
| Custom Escalation Notifications | ||
| Custom Labor Categories | ||
| Custom Work Order Fields | ||
| Custom Work Order Statuses | ||
| Data Importing | ||
| E-Signatures | ||
| Email & Push Notifications | ||
| External Work Order Requests |
Unique Features
Only in eMaint (130)
Asset Criticality
Asset Depreciation Tracking
Asset Downtime Tracking
Asset Lifecycle Management
Asset Management
Custom Asset Statuses
File Uploads
Interactive Image Mapping
Multiple Inventory Lines
QR & Barcode Scanning
Rotating Assets
Unlimited Assets
Downtime Tracking
Meter Readings
Access to eMaint Community
Custom Branding
Customizable Interface
Multiple Form Options
Database Export
Sandbox Staging Account
+ 110 more unique features
Only in mHelpDesk (42)
Automated Customer Notifications
Billing & Invoicing
Estimates and Quotes
Mobile Estimates
Customer Communication
Real-Time Communication
Staff Communication
Text Message Dispatching
Community Forum
Customer Database (CRM)
Lead Management (CRM)
Customer Equipment
Customer Portal
Custom Forms
Data Migration
QuickBooks Integration
Inventory Tracking
Multi-Location Inventory Tracking
Job Management
Mobile Job Manager
+ 22 more unique features
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