Dynatrace vs ServiceNow Cloud Observability
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Dynatrace offers more features (60 vs 7) and more integrations (5 vs 3). Starting price: Dynatrace at $0.02/mo vs ServiceNow Cloud Observability at Contact Sales. Dynatrace has 60 unique features while ServiceNow Cloud Observability has 7 unique features, with 0 features in common.
| Dynatrace | ServiceNow Cloud Observability | |
|---|---|---|
| Category | Observability & Monitoring | Observability & Monitoring |
| Total Features | 60 | 7 |
| AI-Powered Features | 6 | 2 |
| Starting Price | $0.02/mo | Contact Sales |
| Pricing Tiers | 14 | 1 |
| Integrations | 5 | 3 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 60% |
Feature Comparison by Category
AI (5 vs 0)
| Feature | Dynatrace | ServiceNow Cloud Observability |
|---|---|---|
| AI Observability | ||
| Anomaly Detection | ||
| Automated Root Cause Analysis | ||
| Davis AI | ||
| Dynatrace Intelligence |
AI/Detection (0 vs 1)
| Feature | Dynatrace | ServiceNow Cloud Observability |
|---|---|---|
| Incident Detection |
Alerting (0 vs 1)
| Feature | Dynatrace | ServiceNow Cloud Observability |
|---|---|---|
| Alerting and Incident Management |
Analytics (7 vs 0)
| Feature | Dynatrace | ServiceNow Cloud Observability |
|---|---|---|
| Bundled Queries Log Analytics | ||
| Business Observability | ||
| DQL Powered Analytics | ||
| Log Analytics | ||
| Log Correlation | ||
| Pay-per-Query Log Analytics | ||
| Real-time Analytics |
Application Monitoring (4 vs 0)
| Feature | Dynatrace | ServiceNow Cloud Observability |
|---|---|---|
| Application Performance Monitoring (APM) | ||
| Code Monitoring | ||
| Code-level Profiling | ||
| Distributed Tracing |
Automation (3 vs 0)
| Feature | Dynatrace | ServiceNow Cloud Observability |
|---|---|---|
| Agentic Operations | ||
| Software Delivery | ||
| Workflow Automation |
Collaboration (0 vs 1)
| Feature | Dynatrace | ServiceNow Cloud Observability |
|---|---|---|
| Cross-Team Collaboration |
Container Monitoring (2 vs 0)
| Feature | Dynatrace | ServiceNow Cloud Observability |
|---|---|---|
| Container Observability | ||
| Kubernetes Platform Monitoring |
Data Management (6 vs 0)
| Feature | Dynatrace | ServiceNow Cloud Observability |
|---|---|---|
| Data Retention Control | ||
| Data Transformation | ||
| Grail | ||
| Time Series Conversion | ||
| Topology Enrichment | ||
| Trace Data Retention |
Infrastructure Monitoring (9 vs 0)
| Feature | Dynatrace | ServiceNow Cloud Observability |
|---|---|---|
| Custom Metrics | ||
| Filesystem Monitoring | ||
| Foundation & Discovery | ||
| Full-Stack Monitoring | ||
| Host Topology Detection | ||
| Infrastructure Monitoring | ||
| Infrastructure Observability | ||
| OS Services Monitoring | ||
| Process Analysis |
Integration (4 vs 2)
| Feature | Dynatrace | ServiceNow Cloud Observability |
|---|---|---|
| JetBrains Integration | ||
| OpenPipeline | ||
| OpenTelemetry Support | ||
| ServiceNow Platform Integration | ||
| Visual Studio Code Integration | ||
| Workflow Integration |
Monitoring (0 vs 2)
| Feature | Dynatrace | ServiceNow Cloud Observability |
|---|---|---|
| Cloud-Native App Monitoring | ||
| Infrastructure Visibility |
Security (8 vs 0)
| Feature | Dynatrace | ServiceNow Cloud Observability |
|---|---|---|
| Application Security | ||
| Audit Evidence Creation | ||
| Compliance Management | ||
| OWASP Security Risk Protection | ||
| Runtime Application Protection | ||
| Runtime Vulnerability Analytics | ||
| Security Posture Management | ||
| Threat Observability |
Topology Mapping (1 vs 0)
| Feature | Dynatrace | ServiceNow Cloud Observability |
|---|---|---|
| Smartscape |
User Experience (11 vs 0)
| Feature | Dynatrace | ServiceNow Cloud Observability |
|---|---|---|
| Browser Monitor | ||
| Digital Experience Monitoring | ||
| Global Public Synthetic Locations | ||
| HTTP Monitor | ||
| Mobile Application Monitoring | ||
| Private Locations | ||
| Real User Monitoring (RUM) | ||
| Scripted Transactions | ||
| Session Replay | ||
| Synthetic Monitoring | ||
| Web-based Recorder |
Unique Features
Only in Dynatrace (60)
AI Observability
Anomaly Detection
Automated Root Cause Analysis
Davis AI
Dynatrace Intelligence
Bundled Queries Log Analytics
Business Observability
DQL Powered Analytics
Log Analytics
Log Correlation
Pay-per-Query Log Analytics
Real-time Analytics
Application Performance Monitoring (APM)
Code Monitoring
Code-level Profiling
Distributed Tracing
Agentic Operations
Software Delivery
Workflow Automation
Container Observability
+ 40 more unique features
Only in ServiceNow Cloud Observability (7)
Incident Detection
Alerting and Incident Management
Cross-Team Collaboration
ServiceNow Platform Integration
Workflow Integration
Cloud-Native App Monitoring
Infrastructure Visibility
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