Microsoft Dynamics 365 vs Freshsales
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Microsoft Dynamics 365 offers fewer features (15 vs 75) and fewer integrations (1 vs 10). Starting price: Microsoft Dynamics 365 at Contact Sales vs Freshsales at $9/mo. Microsoft Dynamics 365 has 15 unique features while Freshsales has 75 unique features, with 0 features in common.
| Microsoft Dynamics 365 | Freshsales | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 15 | 75 |
| AI-Powered Features | 9 | 11 |
| Starting Price | Contact Sales | $9/mo |
| Pricing Tiers | 0 | 4 |
| Integrations | 1 | 10 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 40% | 95% |
Feature Comparison by Category
AI (1 vs 11)
| Feature | Microsoft Dynamics 365 | Freshsales |
|---|---|---|
| Agentic AI Agents | ||
| Contact Scoring | ||
| Contact Scoring by Freddy AI | ||
| Deal Insights by Freddy AI | ||
| Deduplication by Freddy | ||
| Forecasting Insights by Freddy AI | ||
| Freddy AI | ||
| Freddy AI Agent | ||
| Lead generation bot | ||
| Out-of-office detection | ||
| Rephrase, Expand, and Enhance text by Freddy AI | ||
| Sales Emails by Freddy AI |
AI/CRM (1 vs 0)
| Feature | Microsoft Dynamics 365 | Freshsales |
|---|---|---|
| Customer Journey Personalization |
AI/Field Service (1 vs 0)
| Feature | Microsoft Dynamics 365 | Freshsales |
|---|---|---|
| Field Service AI |
AI/Finance (1 vs 0)
| Feature | Microsoft Dynamics 365 | Freshsales |
|---|---|---|
| Financial AI and Automation |
AI/Integration (1 vs 0)
| Feature | Microsoft Dynamics 365 | Freshsales |
|---|---|---|
| Model Context Protocol (MCP) Servers |
AI/Service (1 vs 0)
| Feature | Microsoft Dynamics 365 | Freshsales |
|---|---|---|
| Generative AI for Customer Service |
AI/Supply Chain (1 vs 0)
| Feature | Microsoft Dynamics 365 | Freshsales |
|---|---|---|
| Supply Chain Intelligence |
Analytics (1 vs 6)
| Feature | Microsoft Dynamics 365 | Freshsales |
|---|---|---|
| Attribution Reports | ||
| Conversion Reports | ||
| Curated Reports | ||
| Custom Reports | ||
| Customer Data Platform | ||
| Standard Reports | ||
| Win-loss Analysis |
Analytics/AI (1 vs 0)
| Feature | Microsoft Dynamics 365 | Freshsales |
|---|---|---|
| Real-time Customer Insights |
Automation (1 vs 5)
| Feature | Microsoft Dynamics 365 | Freshsales |
|---|---|---|
| Advanced Workflows | ||
| Auto-assignment Rules | ||
| Automation Workflows | ||
| Basic Workflows | ||
| Sales Sequences | ||
| Workflows for Custom Modules |
Communication (0 vs 11)
| Feature | Microsoft Dynamics 365 | Freshsales |
|---|---|---|
| Apple Business Chat | ||
| Bring Your Own Carrier (B.Y.O.C) | ||
| Built-in Chat, Email, & Phone | ||
| Chat Campaigns | ||
| Contextual Collaboration with Slack | ||
| Email Integration | ||
| Email Templates | ||
| Internal Notifications | ||
| Phone Integration | ||
| SMS Integration | ||
| WhatsApp Business Integration |
Context (0 vs 5)
| Feature | Microsoft Dynamics 365 | Freshsales |
|---|---|---|
| Activity Timeline | ||
| Auto-profile Enrichment | ||
| Details Section | ||
| Highlight Cards | ||
| Summary Section |
Customization (0 vs 11)
| Feature | Microsoft Dynamics 365 | Freshsales |
|---|---|---|
| Advanced Custom Fields | ||
| Audit Logs | ||
| Contact Lifecycle Stages | ||
| Custom Fields | ||
| Custom Modules | ||
| Custom Roles | ||
| Custom Sales Activities | ||
| Field-level Permissions | ||
| Multi-currency and Multi-language | ||
| Record Types | ||
| Sandbox |
Integration (2 vs 0)
| Feature | Microsoft Dynamics 365 | Freshsales |
|---|---|---|
| Data Integration and Connectivity | ||
| IoT Integration |
Integration/Customization (1 vs 0)
| Feature | Microsoft Dynamics 365 | Freshsales |
|---|---|---|
| Marketplace Apps |
Integrations (0 vs 3)
| Feature | Microsoft Dynamics 365 | Freshsales |
|---|---|---|
| API Access | ||
| Freshworks Marketplace | ||
| Webhooks |
Marketing Automation (0 vs 7)
| Feature | Microsoft Dynamics 365 | Freshsales |
|---|---|---|
| Conversion Rate Optimization | ||
| Landing Pages | ||
| Marketing Journey Builder | ||
| Marketing Lists | ||
| Segments | ||
| Visual Email Builder | ||
| Web Forms |
Mobile (0 vs 7)
| Feature | Microsoft Dynamics 365 | Freshsales |
|---|---|---|
| Check-in | ||
| Gmail Add-on | ||
| Google Maps Integration | ||
| Mobile App | ||
| Offline Mode | ||
| Outlook Add-on | ||
| Voice Notes |
Pipeline Management (0 vs 7)
| Feature | Microsoft Dynamics 365 | Freshsales |
|---|---|---|
| Kanban View | ||
| Multiple Sales Pipelines | ||
| Product Catalog | ||
| Rotten Deals | ||
| Sales Forecasting | ||
| Sales Goals | ||
| Territory Management |
Productivity (0 vs 2)
| Feature | Microsoft Dynamics 365 | Freshsales |
|---|---|---|
| CPQ License | ||
| Task Management |
Sales (1 vs 0)
| Feature | Microsoft Dynamics 365 | Freshsales |
|---|---|---|
| Sales Acceleration |
Technology (1 vs 0)
| Feature | Microsoft Dynamics 365 | Freshsales |
|---|---|---|
| Mixed Reality Support |
Unique Features
Only in Microsoft Dynamics 365 (15)
Agentic AI Agents
Customer Journey Personalization
Field Service AI
Financial AI and Automation
Model Context Protocol (MCP) Servers
Generative AI for Customer Service
Supply Chain Intelligence
Customer Data Platform
Real-time Customer Insights
Automation Workflows
Data Integration and Connectivity
IoT Integration
Marketplace Apps
Sales Acceleration
Mixed Reality Support
Only in Freshsales (75)
Contact Scoring
Contact Scoring by Freddy AI
Deal Insights by Freddy AI
Deduplication by Freddy
Forecasting Insights by Freddy AI
Freddy AI
Freddy AI Agent
Lead generation bot
Out-of-office detection
Rephrase, Expand, and Enhance text by Freddy AI
Sales Emails by Freddy AI
Attribution Reports
Conversion Reports
Curated Reports
Custom Reports
Standard Reports
Win-loss Analysis
Advanced Workflows
Auto-assignment Rules
Basic Workflows
+ 55 more unique features
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