Drift vs Hiver
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Drift offers fewer features (40 vs 70) and more integrations (30 vs 14). Starting price: Drift at $50/mo vs Hiver at $25/mo. Drift has 37 unique features while Hiver has 67 unique features, with 3 features in common.
| Drift | Hiver | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 40 | 70 |
| AI-Powered Features | 12 | 14 |
| Starting Price | $50/mo | $25/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 30 | 14 |
| Shared Features | 3 | |
| Shared Integrations | 6 | |
| Data Quality | 70% | 95% |
Feature Comparison by Category
AI (2 vs 0)
| Feature | Drift | Hiver |
|---|---|---|
| AI Chatbots | ||
| Sentiment Analysis |
Analytics (9 vs 8)
| Feature | Drift | Hiver |
|---|---|---|
| Advanced Reporting | ||
| Analytics for Conversations | ||
| Bot Analytics | ||
| CSAT & Sentiment Reports | ||
| CSAT Surveys | ||
| Chat Transcript Export | ||
| Conversation History | ||
| Conversation Intelligence | ||
| Conversation Search | ||
| Custom Reports | ||
| Dashboards | ||
| Drift Engagement Score | ||
| Reports | ||
| Reports on Users, Tags & SLA | ||
| SLA Management |
Apps (0 vs 5)
| Feature | Drift | Hiver |
|---|---|---|
| Basic Integrations | ||
| Hiver API | ||
| Integrations | ||
| Premium Integrations | ||
| Slack Integration |
Automation (0 vs 12)
| Feature | Drift | Hiver |
|---|---|---|
| Approvals | ||
| Auto-responders | ||
| Automatic Assignment | ||
| Business Hours | ||
| CSAT & SLA-based Workflows | ||
| Chatbots | ||
| Custom Objects | ||
| Individual to Shared Inbox Automation | ||
| Load-balanced Assignment | ||
| Rule-based Automations | ||
| Scheduled Automations | ||
| Skill-based Routing |
Channels (0 vs 4)
| Feature | Drift | Hiver |
|---|---|---|
| Live Chat | ||
| Omnichannel Support | ||
| Voice Support | ||
| WhatsApp Support |
Collaboration (1 vs 7)
| Feature | Drift | Hiver |
|---|---|---|
| Collaborators | ||
| Collision Alerts | ||
| Followers | ||
| Internal Knowledge Base | ||
| Notes & @mentions | ||
| Permalinks | ||
| Shared Drafts | ||
| Team Collaboration |
Communication (4 vs 0)
| Feature | Drift | Hiver |
|---|---|---|
| Live Chat | ||
| Offline Message | ||
| Persistent Chat | ||
| Video Meetings |
Customization (2 vs 0)
| Feature | Drift | Hiver |
|---|---|---|
| Custom Branding | ||
| Custom Fields |
Developer (1 vs 0)
| Feature | Drift | Hiver |
|---|---|---|
| API Access |
Hiver AI (0 vs 13)
| Feature | Drift | Hiver |
|---|---|---|
| AI Agents | ||
| AI Answers | ||
| AI Compose | ||
| AI Copilot | ||
| AI Extract | ||
| AI Insights | ||
| AI QA | ||
| AI Sentiment Analysis | ||
| AI Summarizer | ||
| AI Tagging | ||
| AI Tasks | ||
| AI Thank You Detector | ||
| Ask AI |
Integration (3 vs 0)
| Feature | Drift | Hiver |
|---|---|---|
| CRM Sync | ||
| Email Integration | ||
| Webhooks |
Localization (1 vs 0)
| Feature | Drift | Hiver |
|---|---|---|
| Multi-language Support |
Marketing (3 vs 0)
| Feature | Drift | Hiver |
|---|---|---|
| Account-Based Marketing | ||
| Content Recommendations | ||
| Targeted Conversations |
Mobile (1 vs 0)
| Feature | Drift | Hiver |
|---|---|---|
| Mobile App |
Notifications (1 vs 0)
| Feature | Drift | Hiver |
|---|---|---|
| Real-time Notifications |
Productivity (1 vs 0)
| Feature | Drift | Hiver |
|---|---|---|
| Canned Responses |
Sales (5 vs 0)
| Feature | Drift | Hiver |
|---|---|---|
| Conversation Routing Rules | ||
| Lead Qualification Bot | ||
| Lead Routing | ||
| Lead Scoring | ||
| Playbooks |
Scheduling (1 vs 0)
| Feature | Drift | Hiver |
|---|---|---|
| Meeting Scheduling |
Security (5 vs 2)
| Feature | Drift | Hiver |
|---|---|---|
| Audit Logs | ||
| GDPR Compliance | ||
| HIPAA Compliance | ||
| OKTA SSO Integration | ||
| Role-Based Access Control | ||
| SOC 2 Certified | ||
| SSO Integration |
Self-Service (0 vs 3)
| Feature | Drift | Hiver |
|---|---|---|
| Customer Portal | ||
| External Knowledge Base | ||
| Knowledge Base |
Support (0 vs 3)
| Feature | Drift | Hiver |
|---|---|---|
| Additional Success Services | ||
| Custom Build Hours | ||
| Onboarding Assistance |
Team Management (0 vs 4)
| Feature | Drift | Hiver |
|---|---|---|
| Custom Roles | ||
| Out of Office (OOO) | ||
| Team Management | ||
| Workload Distribution |
Ticketing (0 vs 9)
| Feature | Drift | Hiver |
|---|---|---|
| Contacts | ||
| Custom Fields | ||
| Email Templates | ||
| Linked Conversations | ||
| Mobile App | ||
| Shared Inbox | ||
| Tags | ||
| Tickets | ||
| Views |
Unique Features
Only in Drift (37)
AI Chatbots
Sentiment Analysis
Advanced Reporting
Bot Analytics
Chat Transcript Export
Conversation History
Conversation Intelligence
Conversation Search
Drift Engagement Score
Visitor Identification
Visitor Insights
Team Collaboration
Offline Message
Persistent Chat
Video Meetings
Custom Branding
API Access
CRM Sync
Email Integration
Webhooks
+ 17 more unique features
Only in Hiver (67)
Analytics for Conversations
CSAT & Sentiment Reports
CSAT Surveys
Custom Reports
Dashboards
Reports
Reports on Users, Tags & SLA
SLA Management
Basic Integrations
Hiver API
Integrations
Premium Integrations
Slack Integration
Approvals
Auto-responders
Automatic Assignment
Business Hours
Chatbots
CSAT & SLA-based Workflows
Custom Objects
+ 47 more unique features
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