Dialpad vs Zoom
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Dialpad offers more features (46 vs 45) and more integrations (30 vs 25). Starting price: Dialpad at $25/mo vs Zoom at $15.99/mo. Dialpad has 43 unique features while Zoom has 42 unique features, with 3 features in common.
| Dialpad | Zoom | |
|---|---|---|
| Category | Communication & Collaboration | Communication & Collaboration |
| Total Features | 46 | 45 |
| AI-Powered Features | 9 | 7 |
| Starting Price | $25/mo | $15.99/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 30 | 25 |
| Shared Features | 3 | |
| Shared Integrations | 18 | |
| Data Quality | 73% | 73% |
Feature Comparison by Category
AI Features (0 vs 4)
| Feature | Dialpad | Zoom |
|---|---|---|
| Auto Transcription | ||
| Intelligent Recording | ||
| Meeting Summary | ||
| Noise Suppression |
Accessibility (0 vs 3)
| Feature | Dialpad | Zoom |
|---|---|---|
| Accessibility Features | ||
| Closed Captions | ||
| Translation |
Administration (2 vs 2)
| Feature | Dialpad | Zoom |
|---|---|---|
| Admin Console | ||
| Multi-site Management | ||
| Role-Based Access Control |
Agent Tools (4 vs 0)
| Feature | Dialpad | Zoom |
|---|---|---|
| AI Coaching Assistant | ||
| AI-Generated Call Notes | ||
| Call Monitoring & Barge-in | ||
| Screen Pop-ups |
Analytics (5 vs 1)
| Feature | Dialpad | Zoom |
|---|---|---|
| AI Call Insights | ||
| Agent Performance Reports | ||
| Analytics & Reports | ||
| Call Analytics Dashboard | ||
| Sentiment Analysis | ||
| Usage Reports |
Appearance (0 vs 1)
| Feature | Dialpad | Zoom |
|---|---|---|
| Virtual Backgrounds |
Automation (1 vs 0)
| Feature | Dialpad | Zoom |
|---|---|---|
| IVR Builder |
Call Management (10 vs 0)
| Feature | Dialpad | Zoom |
|---|---|---|
| AI-Powered Call Recording & Transcription | ||
| Call Forwarding & Transfer | ||
| Call Forwarding Rules | ||
| Call Recording Search | ||
| Call Scheduling | ||
| Call Waiting | ||
| Department Routing | ||
| Do Not Disturb | ||
| Intelligent Call Routing | ||
| Voicemail Transcription |
Collaboration (2 vs 3)
| Feature | Dialpad | Zoom |
|---|---|---|
| Annotation Tools | ||
| Directory | ||
| Presence Status | ||
| Team Availability Calendar | ||
| Whiteboard |
Communication (0 vs 1)
| Feature | Dialpad | Zoom |
|---|---|---|
| Chat & Instant Messaging |
Compliance (1 vs 0)
| Feature | Dialpad | Zoom |
|---|---|---|
| Call Compliance Recording |
Contact Center (3 vs 0)
| Feature | Dialpad | Zoom |
|---|---|---|
| Call Queue Management | ||
| Callback Queue | ||
| Contact Center Solutions |
Core (0 vs 3)
| Feature | Dialpad | Zoom |
|---|---|---|
| HD Video Conferencing | ||
| Recording & Playback | ||
| Screen Sharing |
Customization (2 vs 1)
| Feature | Dialpad | Zoom |
|---|---|---|
| Custom Branding | ||
| Custom Fields | ||
| Dial Pad Branding |
Developer (1 vs 0)
| Feature | Dialpad | Zoom |
|---|---|---|
| REST API |
Display (0 vs 4)
| Feature | Dialpad | Zoom |
|---|---|---|
| Gallery View | ||
| Smart Gallery | ||
| Speaker View | ||
| Spotlight Video |
Engagement (0 vs 3)
| Feature | Dialpad | Zoom |
|---|---|---|
| Breakout Rooms | ||
| Poll & Q&A | ||
| Reactions & Nonverbals |
Fax (1 vs 0)
| Feature | Dialpad | Zoom |
|---|---|---|
| Fax to Email |
Hardware (0 vs 1)
| Feature | Dialpad | Zoom |
|---|---|---|
| Zoom Rooms |
Integration (1 vs 1)
| Feature | Dialpad | Zoom |
|---|---|---|
| Telephony Interop | ||
| Unified Experience |
Integrations (1 vs 0)
| Feature | Dialpad | Zoom |
|---|---|---|
| CRM Integration |
Localization (1 vs 0)
| Feature | Dialpad | Zoom |
|---|---|---|
| Multi-language Support |
Meetings (3 vs 0)
| Feature | Dialpad | Zoom |
|---|---|---|
| AI Meeting Summary | ||
| Conference Calling | ||
| Video Conferencing |
Messaging (2 vs 0)
| Feature | Dialpad | Zoom |
|---|---|---|
| Email Integration | ||
| Team Messaging |
Mobile (1 vs 0)
| Feature | Dialpad | Zoom |
|---|---|---|
| Mobile Apps |
Phone (0 vs 7)
| Feature | Dialpad | Zoom |
|---|---|---|
| Call Hold & Resume | ||
| Call Recording | ||
| Call Routing | ||
| Call Transfer | ||
| Phone Conferencing | ||
| VoIP Calling | ||
| Voicemail |
Phone Management (2 vs 0)
| Feature | Dialpad | Zoom |
|---|---|---|
| Caller ID Management | ||
| Virtual Phone Numbers |
Presence (0 vs 2)
| Feature | Dialpad | Zoom |
|---|---|---|
| Do Not Disturb | ||
| Presence Status |
Scheduling (0 vs 2)
| Feature | Dialpad | Zoom |
|---|---|---|
| Recurring Meetings | ||
| Schedule Meetings |
Security (3 vs 4)
| Feature | Dialpad | Zoom |
|---|---|---|
| Call Barring | ||
| Call Recording Encryption | ||
| End-to-End Encryption | ||
| Meeting Lock | ||
| SSO & SAML | ||
| Single Sign-On | ||
| Waiting Room |
Webinar (0 vs 2)
| Feature | Dialpad | Zoom |
|---|---|---|
| Live Streaming | ||
| Webinar Hosting |
Unique Features
Only in Dialpad (43)
Multi-site Management
AI Coaching Assistant
AI-Generated Call Notes
Call Monitoring & Barge-in
Screen Pop-ups
Agent Performance Reports
AI Call Insights
Call Analytics Dashboard
Sentiment Analysis
Usage Reports
IVR Builder
AI-Powered Call Recording & Transcription
Call Forwarding & Transfer
Call Forwarding Rules
Call Recording Search
Call Scheduling
Call Waiting
Department Routing
Intelligent Call Routing
Voicemail Transcription
+ 23 more unique features
Only in Zoom (42)
Accessibility Features
Closed Captions
Translation
Role-Based Access Control
Auto Transcription
Intelligent Recording
Meeting Summary
Noise Suppression
Analytics & Reports
Virtual Backgrounds
Annotation Tools
Directory
Whiteboard
Chat & Instant Messaging
HD Video Conferencing
Recording & Playback
Screen Sharing
Custom Branding
Gallery View
Smart Gallery
+ 22 more unique features
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