Dialpad vs Wire
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Dialpad offers fewer features (46 vs 50) and more integrations (30 vs 0). Starting price: Dialpad at $25/mo vs Wire at $8.94/mo. Dialpad has 45 unique features while Wire has 49 unique features, with 1 features in common.
| Dialpad | Wire | |
|---|---|---|
| Category | Communication & Collaboration | Communication & Collaboration |
| Total Features | 46 | 50 |
| AI-Powered Features | 9 | 0 |
| Starting Price | $25/mo | $8.94/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 30 | 0 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 73% | 80% |
Feature Comparison by Category
Administration (2 vs 12)
| Feature | Dialpad | Wire |
|---|---|---|
| Admin Console | ||
| Automated User Management (SCIM) | ||
| External Roles | ||
| External User Management | ||
| Feature Configurations | ||
| Granular Administrative Controls | ||
| Guest Roles | ||
| Multi-Tenancy | ||
| Multi-site Management | ||
| Restrict File Sharing | ||
| Restrict Guest Links | ||
| Single Sign-On (SSO) | ||
| Team Member Management |
Agent Tools (4 vs 0)
| Feature | Dialpad | Wire |
|---|---|---|
| AI Coaching Assistant | ||
| AI-Generated Call Notes | ||
| Call Monitoring & Barge-in | ||
| Screen Pop-ups |
Analytics (5 vs 0)
| Feature | Dialpad | Wire |
|---|---|---|
| AI Call Insights | ||
| Agent Performance Reports | ||
| Call Analytics Dashboard | ||
| Sentiment Analysis | ||
| Usage Reports |
Automation (1 vs 0)
| Feature | Dialpad | Wire |
|---|---|---|
| IVR Builder |
Call Management (10 vs 0)
| Feature | Dialpad | Wire |
|---|---|---|
| AI-Powered Call Recording & Transcription | ||
| Call Forwarding & Transfer | ||
| Call Forwarding Rules | ||
| Call Recording Search | ||
| Call Scheduling | ||
| Call Waiting | ||
| Department Routing | ||
| Do Not Disturb | ||
| Intelligent Call Routing | ||
| Voicemail Transcription |
Collaboration (2 vs 2)
| Feature | Dialpad | Wire |
|---|---|---|
| External Communication | ||
| Guest Links with Passwords | ||
| Presence Status | ||
| Team Availability Calendar |
Compliance (1 vs 1)
| Feature | Dialpad | Wire |
|---|---|---|
| Call Compliance Recording | ||
| Data Sovereignty |
Contact Center (3 vs 0)
| Feature | Dialpad | Wire |
|---|---|---|
| Call Queue Management | ||
| Callback Queue | ||
| Contact Center Solutions |
Customization (2 vs 0)
| Feature | Dialpad | Wire |
|---|---|---|
| Custom Fields | ||
| Dial Pad Branding |
Developer (1 vs 0)
| Feature | Dialpad | Wire |
|---|---|---|
| REST API |
Fax (1 vs 0)
| Feature | Dialpad | Wire |
|---|---|---|
| Fax to Email |
Integration (1 vs 2)
| Feature | Dialpad | Wire |
|---|---|---|
| Federation | ||
| Telephony Interop | ||
| Third-Party App Integration (Bots) |
Integrations (1 vs 0)
| Feature | Dialpad | Wire |
|---|---|---|
| CRM Integration |
Localization (1 vs 0)
| Feature | Dialpad | Wire |
|---|---|---|
| Multi-language Support |
Meetings (3 vs 0)
| Feature | Dialpad | Wire |
|---|---|---|
| AI Meeting Summary | ||
| Conference Calling | ||
| Video Conferencing |
Messaging (2 vs 0)
| Feature | Dialpad | Wire |
|---|---|---|
| Email Integration | ||
| Team Messaging |
Mobile (1 vs 0)
| Feature | Dialpad | Wire |
|---|---|---|
| Mobile Apps |
Phone Management (2 vs 0)
| Feature | Dialpad | Wire |
|---|---|---|
| Caller ID Management | ||
| Virtual Phone Numbers |
Productivity (0 vs 18)
| Feature | Dialpad | Wire |
|---|---|---|
| Audio Conferences | ||
| Audio Messages | ||
| Availability Status | ||
| Calling | ||
| Calling Moderation | ||
| Chat Between Personal and Work Accounts | ||
| Custom Folders | ||
| Document Collaboration | ||
| File Management | ||
| File Sharing | ||
| Messaging | ||
| Multi-Device Support | ||
| Multiple Accounts per Device | ||
| Screen Sharing | ||
| Self-Deleting Messages |
Security (3 vs 10)
| Feature | Dialpad | Wire |
|---|---|---|
| Additional Source of Entropy | ||
| Call Barring | ||
| Call Recording Encryption | ||
| Encrypted History Backup | ||
| Encryption at Rest | ||
| End-to-End Encryption | ||
| ID Shield | ||
| Manual Device Verification | ||
| Perfect Forward Secrecy | ||
| Post-Compromise Security | ||
| Real Multi-Device End-to-End Encryption | ||
| SSO & SAML | ||
| Zero-Knowledge Encryption |
Support (0 vs 5)
| Feature | Dialpad | Wire |
|---|---|---|
| 24/7 Platinum Support | ||
| Full Deployment Support | ||
| Premium Support | ||
| Premium+ Support | ||
| Standard Support |
Unique Features
Only in Dialpad (45)
Multi-site Management
AI Coaching Assistant
AI-Generated Call Notes
Call Monitoring & Barge-in
Screen Pop-ups
Agent Performance Reports
AI Call Insights
Call Analytics Dashboard
Sentiment Analysis
Usage Reports
IVR Builder
AI-Powered Call Recording & Transcription
Call Forwarding & Transfer
Call Forwarding Rules
Call Recording Search
Call Scheduling
Call Waiting
Department Routing
Do Not Disturb
Intelligent Call Routing
+ 25 more unique features
Only in Wire (49)
Automated User Management (SCIM)
External Roles
External User Management
Feature Configurations
Granular Administrative Controls
Guest Roles
Multi-Tenancy
Restrict File Sharing
Restrict Guest Links
Single Sign-On (SSO)
Team Member Management
External Communication
Guest Links with Passwords
Data Sovereignty
Federation
Third-Party App Integration (Bots)
Audio Conferences
Audio Messages
Availability Status
Calling
+ 29 more unique features
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