Dialpad vs RingCentral
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Dialpad offers more features (46 vs 44). Starting price: Dialpad at $25/mo vs RingCentral at $10/mo. Dialpad has 40 unique features while RingCentral has 38 unique features, with 6 features in common.
| Dialpad | RingCentral | |
|---|---|---|
| Category | Communication & Collaboration | Communication & Collaboration |
| Total Features | 46 | 44 |
| AI-Powered Features | 9 | 6 |
| Starting Price | $25/mo | $10/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 30 | 30 |
| Shared Features | 6 | |
| Shared Integrations | 17 | |
| Data Quality | 73% | 72% |
Feature Comparison by Category
Administration (2 vs 2)
| Feature | Dialpad | RingCentral |
|---|---|---|
| Admin Console | ||
| Admin Controls | ||
| Multi-site Management | ||
| User Provisioning |
Agent Tools (4 vs 0)
| Feature | Dialpad | RingCentral |
|---|---|---|
| AI Coaching Assistant | ||
| AI-Generated Call Notes | ||
| Call Monitoring & Barge-in | ||
| Screen Pop-ups |
Analytics (5 vs 5)
| Feature | Dialpad | RingCentral |
|---|---|---|
| AI Call Insights | ||
| Agent Performance Reports | ||
| Call Analytics | ||
| Call Analytics Dashboard | ||
| Custom Reports | ||
| Quality Assurance Tools | ||
| Sentiment Analysis | ||
| Supervisor Dashboard | ||
| Usage Reports |
Automation (1 vs 0)
| Feature | Dialpad | RingCentral |
|---|---|---|
| IVR Builder |
Call Management (10 vs 0)
| Feature | Dialpad | RingCentral |
|---|---|---|
| AI-Powered Call Recording & Transcription | ||
| Call Forwarding & Transfer | ||
| Call Forwarding Rules | ||
| Call Recording Search | ||
| Call Scheduling | ||
| Call Waiting | ||
| Department Routing | ||
| Do Not Disturb | ||
| Intelligent Call Routing | ||
| Voicemail Transcription |
Collaboration (2 vs 0)
| Feature | Dialpad | RingCentral |
|---|---|---|
| Presence Status | ||
| Team Availability Calendar |
Compliance (1 vs 0)
| Feature | Dialpad | RingCentral |
|---|---|---|
| Call Compliance Recording |
Contact Center (3 vs 0)
| Feature | Dialpad | RingCentral |
|---|---|---|
| Call Queue Management | ||
| Callback Queue | ||
| Contact Center Solutions |
Customization (2 vs 0)
| Feature | Dialpad | RingCentral |
|---|---|---|
| Custom Fields | ||
| Dial Pad Branding |
Developer (1 vs 0)
| Feature | Dialpad | RingCentral |
|---|---|---|
| REST API |
Directory (0 vs 2)
| Feature | Dialpad | RingCentral |
|---|---|---|
| Company Directory | ||
| Contact Management |
Fax (1 vs 0)
| Feature | Dialpad | RingCentral |
|---|---|---|
| Fax to Email |
Integration (1 vs 1)
| Feature | Dialpad | RingCentral |
|---|---|---|
| API & Webhooks | ||
| Telephony Interop |
Integrations (1 vs 0)
| Feature | Dialpad | RingCentral |
|---|---|---|
| CRM Integration |
Localization (1 vs 0)
| Feature | Dialpad | RingCentral |
|---|---|---|
| Multi-language Support |
Meetings (3 vs 7)
| Feature | Dialpad | RingCentral |
|---|---|---|
| AI Meeting Summary | ||
| Conference Calling | ||
| Meeting Calendar Integration | ||
| Meeting Recordings | ||
| Meeting Transcription | ||
| Screen Sharing | ||
| Video Conferencing | ||
| Virtual Meeting Rooms | ||
| Whiteboarding |
Messaging (2 vs 3)
| Feature | Dialpad | RingCentral |
|---|---|---|
| Business SMS | ||
| Email Integration | ||
| Fax Management | ||
| Team Messaging |
Mobile (1 vs 1)
| Feature | Dialpad | RingCentral |
|---|---|---|
| Mobile App | ||
| Mobile Apps |
Phone Management (2 vs 0)
| Feature | Dialpad | RingCentral |
|---|---|---|
| Caller ID Management | ||
| Virtual Phone Numbers |
Presence (0 vs 2)
| Feature | Dialpad | RingCentral |
|---|---|---|
| Do Not Disturb | ||
| Presence Synchronization |
Security (3 vs 3)
| Feature | Dialpad | RingCentral |
|---|---|---|
| Call Barring | ||
| Call Recording Encryption | ||
| Compliance Recording | ||
| Encryption | ||
| SSO & SAML | ||
| Two-Factor Authentication |
Voice (0 vs 18)
| Feature | Dialpad | RingCentral |
|---|---|---|
| Auto Attendant | ||
| Call Forwarding | ||
| Call Monitoring | ||
| Call Queue Management | ||
| Call Recording | ||
| Call Routing Rules | ||
| Call Screening | ||
| Call Transcription | ||
| Call Transfer & Park | ||
| Call Whisper | ||
| Cloud Phone System | ||
| Conference Bridge | ||
| Interactive Voice Response | ||
| Scheduled Calls | ||
| Shared Voicemail |
Unique Features
Only in Dialpad (40)
Admin Console
Multi-site Management
AI Coaching Assistant
AI-Generated Call Notes
Call Monitoring & Barge-in
Screen Pop-ups
Agent Performance Reports
AI Call Insights
Call Analytics Dashboard
Usage Reports
IVR Builder
AI-Powered Call Recording & Transcription
Call Forwarding & Transfer
Call Forwarding Rules
Call Recording Search
Call Scheduling
Call Waiting
Department Routing
Intelligent Call Routing
Presence Status
+ 20 more unique features
Only in RingCentral (38)
Admin Controls
User Provisioning
Call Analytics
Custom Reports
Quality Assurance Tools
Supervisor Dashboard
Company Directory
Contact Management
API & Webhooks
Meeting Calendar Integration
Meeting Recordings
Meeting Transcription
Screen Sharing
Virtual Meeting Rooms
Whiteboarding
Business SMS
Fax Management
Mobile App
Presence Synchronization
Compliance Recording
+ 18 more unique features
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