Dialpad vs HP Poly
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Dialpad offers more features (46 vs 31) and more integrations (30 vs 3). Starting price: Dialpad at $25/mo vs HP Poly at Contact Sales. Dialpad has 46 unique features while HP Poly has 31 unique features, with 0 features in common.
| Dialpad | HP Poly | |
|---|---|---|
| Category | Communication & Collaboration | Communication & Collaboration |
| Total Features | 46 | 31 |
| AI-Powered Features | 9 | 5 |
| Starting Price | $25/mo | Contact Sales |
| Pricing Tiers | 3 | 0 |
| Integrations | 30 | 3 |
| Shared Features | 0 | |
| Shared Integrations | 2 | |
| Data Quality | 73% | 60% |
Feature Comparison by Category
Administration (2 vs 0)
| Feature | Dialpad | HP Poly |
|---|---|---|
| Admin Console | ||
| Multi-site Management |
Agent Tools (4 vs 0)
| Feature | Dialpad | HP Poly |
|---|---|---|
| AI Coaching Assistant | ||
| AI-Generated Call Notes | ||
| Call Monitoring & Barge-in | ||
| Screen Pop-ups |
Analytics (5 vs 0)
| Feature | Dialpad | HP Poly |
|---|---|---|
| AI Call Insights | ||
| Agent Performance Reports | ||
| Call Analytics Dashboard | ||
| Sentiment Analysis | ||
| Usage Reports |
Analytics & Management (0 vs 1)
| Feature | Dialpad | HP Poly |
|---|---|---|
| HP Poly Lens |
Audio Hardware (0 vs 9)
| Feature | Dialpad | HP Poly |
|---|---|---|
| Bluetooth Headsets & Earbuds | ||
| Contact Center Headsets | ||
| DECT Wireless Headsets | ||
| Headsets | ||
| Poly Mission USB Series | ||
| Poly Voyager Legend 50 Series | ||
| Poly Voyager Surround Series | ||
| USB Headsets | ||
| USB/Bluetooth Speakerphones |
Audio Technology (0 vs 2)
| Feature | Dialpad | HP Poly |
|---|---|---|
| Noise Cancellation | ||
| NoiseBlockAI |
Automation (1 vs 0)
| Feature | Dialpad | HP Poly |
|---|---|---|
| IVR Builder |
Call Management (10 vs 0)
| Feature | Dialpad | HP Poly |
|---|---|---|
| AI-Powered Call Recording & Transcription | ||
| Call Forwarding & Transfer | ||
| Call Forwarding Rules | ||
| Call Recording Search | ||
| Call Scheduling | ||
| Call Waiting | ||
| Department Routing | ||
| Do Not Disturb | ||
| Intelligent Call Routing | ||
| Voicemail Transcription |
Collaboration (2 vs 0)
| Feature | Dialpad | HP Poly |
|---|---|---|
| Presence Status | ||
| Team Availability Calendar |
Compliance (1 vs 0)
| Feature | Dialpad | HP Poly |
|---|---|---|
| Call Compliance Recording |
Contact Center (3 vs 0)
| Feature | Dialpad | HP Poly |
|---|---|---|
| Call Queue Management | ||
| Callback Queue | ||
| Contact Center Solutions |
Customization (2 vs 0)
| Feature | Dialpad | HP Poly |
|---|---|---|
| Custom Fields | ||
| Dial Pad Branding |
Developer (1 vs 0)
| Feature | Dialpad | HP Poly |
|---|---|---|
| REST API |
Education & Training (0 vs 1)
| Feature | Dialpad | HP Poly |
|---|---|---|
| Poly Innovations Learning Hub |
Fax (1 vs 0)
| Feature | Dialpad | HP Poly |
|---|---|---|
| Fax to Email |
Integration (1 vs 1)
| Feature | Dialpad | HP Poly |
|---|---|---|
| Platform Integration | ||
| Telephony Interop |
Integrations (1 vs 0)
| Feature | Dialpad | HP Poly |
|---|---|---|
| CRM Integration |
Localization (1 vs 0)
| Feature | Dialpad | HP Poly |
|---|---|---|
| Multi-language Support |
Meetings (3 vs 0)
| Feature | Dialpad | HP Poly |
|---|---|---|
| AI Meeting Summary | ||
| Conference Calling | ||
| Video Conferencing |
Messaging (2 vs 0)
| Feature | Dialpad | HP Poly |
|---|---|---|
| Email Integration | ||
| Team Messaging |
Mobile (1 vs 0)
| Feature | Dialpad | HP Poly |
|---|---|---|
| Mobile Apps |
Phone Hardware (0 vs 3)
| Feature | Dialpad | HP Poly |
|---|---|---|
| IP Conference Phones | ||
| IP Desk Phones | ||
| Wireless Phone Systems |
Phone Management (2 vs 0)
| Feature | Dialpad | HP Poly |
|---|---|---|
| Caller ID Management | ||
| Virtual Phone Numbers |
Security (3 vs 0)
| Feature | Dialpad | HP Poly |
|---|---|---|
| Call Barring | ||
| Call Recording Encryption | ||
| SSO & SAML |
Software & Services (0 vs 3)
| Feature | Dialpad | HP Poly |
|---|---|---|
| Device Management Software | ||
| Private Video Conferencing | ||
| Support Services |
Video Conferencing (0 vs 4)
| Feature | Dialpad | HP Poly |
|---|---|---|
| Video Conferencing - All-in-one Solutions | ||
| Video Conferencing - Modular Solutions | ||
| Video Conferencing - PC-based Solutions | ||
| Video Conferencing - USB Solutions |
Video Hardware (0 vs 3)
| Feature | Dialpad | HP Poly |
|---|---|---|
| Cameras and Accessories | ||
| Poly Studio V12 | ||
| Poly Studio X52 |
Video Quality (0 vs 2)
| Feature | Dialpad | HP Poly |
|---|---|---|
| Crystal Clear Images | ||
| Vibrant Colors |
Workplace Solutions (0 vs 2)
| Feature | Dialpad | HP Poly |
|---|---|---|
| Hybrid Work Support | ||
| Poly Spaces |
Unique Features
Only in Dialpad (46)
Admin Console
Multi-site Management
AI Coaching Assistant
AI-Generated Call Notes
Call Monitoring & Barge-in
Screen Pop-ups
Agent Performance Reports
AI Call Insights
Call Analytics Dashboard
Sentiment Analysis
Usage Reports
IVR Builder
AI-Powered Call Recording & Transcription
Call Forwarding & Transfer
Call Forwarding Rules
Call Recording Search
Call Scheduling
Call Waiting
Department Routing
Do Not Disturb
+ 26 more unique features
Only in HP Poly (31)
HP Poly Lens
Bluetooth Headsets & Earbuds
Contact Center Headsets
DECT Wireless Headsets
Headsets
Poly Mission USB Series
Poly Voyager Legend 50 Series
Poly Voyager Surround Series
USB Headsets
USB/Bluetooth Speakerphones
Noise Cancellation
NoiseBlockAI
Poly Innovations Learning Hub
Platform Integration
IP Conference Phones
IP Desk Phones
Wireless Phone Systems
Device Management Software
Private Video Conferencing
Support Services
+ 11 more unique features
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