Dialpad vs Microsoft Teams
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Dialpad offers the same number of features (46 vs 46). Starting price: Dialpad at $25/mo vs Microsoft Teams at $4/mo. Dialpad has 44 unique features while Microsoft Teams has 44 unique features, with 2 features in common.
| Dialpad | Microsoft Teams | |
|---|---|---|
| Category | Communication & Collaboration | Communication & Collaboration |
| Total Features | 46 | 46 |
| AI-Powered Features | 9 | 9 |
| Starting Price | $25/mo | $4/mo |
| Pricing Tiers | 3 | 7 |
| Integrations | 30 | 30 |
| Shared Features | 2 | |
| Shared Integrations | 12 | |
| Data Quality | 73% | 73% |
Feature Comparison by Category
AI (0 vs 3)
| Feature | Dialpad | Microsoft Teams |
|---|---|---|
| Copilot for Microsoft 365 | ||
| Intelligent Speaker Attribution | ||
| Smart Recap |
Access Control (0 vs 3)
| Feature | Dialpad | Microsoft Teams |
|---|---|---|
| Channel Privacy Settings | ||
| Guest Access | ||
| Team Owners and Members |
Accessibility (0 vs 1)
| Feature | Dialpad | Microsoft Teams |
|---|---|---|
| Meeting Subtitles and Captions |
Administration (2 vs 1)
| Feature | Dialpad | Microsoft Teams |
|---|---|---|
| Admin Console | ||
| Device Management | ||
| Multi-site Management |
Agent Tools (4 vs 0)
| Feature | Dialpad | Microsoft Teams |
|---|---|---|
| AI Coaching Assistant | ||
| AI-Generated Call Notes | ||
| Call Monitoring & Barge-in | ||
| Screen Pop-ups |
Analytics (5 vs 4)
| Feature | Dialpad | Microsoft Teams |
|---|---|---|
| AI Call Insights | ||
| Admin Analytics | ||
| Agent Performance Reports | ||
| Automatic Attendance | ||
| Call Analytics | ||
| Call Analytics Dashboard | ||
| Meeting Quality Analytics | ||
| Sentiment Analysis | ||
| Usage Reports |
Automation (1 vs 1)
| Feature | Dialpad | Microsoft Teams |
|---|---|---|
| Bots | ||
| IVR Builder |
Call Management (10 vs 0)
| Feature | Dialpad | Microsoft Teams |
|---|---|---|
| AI-Powered Call Recording & Transcription | ||
| Call Forwarding & Transfer | ||
| Call Forwarding Rules | ||
| Call Recording Search | ||
| Call Scheduling | ||
| Call Waiting | ||
| Department Routing | ||
| Do Not Disturb | ||
| Intelligent Call Routing | ||
| Voicemail Transcription |
Collaboration (2 vs 1)
| Feature | Dialpad | Microsoft Teams |
|---|---|---|
| Presence Status | ||
| Team Availability Calendar | ||
| Whiteboard |
Communication (0 vs 7)
| Feature | Dialpad | Microsoft Teams |
|---|---|---|
| Audio Calling | ||
| Call Forwarding | ||
| Call Parking | ||
| Call Recording | ||
| Call Transfer | ||
| Team Chat | ||
| Voicemail Transcription |
Compliance (1 vs 2)
| Feature | Dialpad | Microsoft Teams |
|---|---|---|
| Call Compliance Recording | ||
| Moderation Tools | ||
| eDiscovery and Legal Hold |
Contact Center (3 vs 0)
| Feature | Dialpad | Microsoft Teams |
|---|---|---|
| Call Queue Management | ||
| Callback Queue | ||
| Contact Center Solutions |
Customization (2 vs 0)
| Feature | Dialpad | Microsoft Teams |
|---|---|---|
| Custom Fields | ||
| Dial Pad Branding |
Desktop (0 vs 1)
| Feature | Dialpad | Microsoft Teams |
|---|---|---|
| Desktop Apps |
Developer (1 vs 0)
| Feature | Dialpad | Microsoft Teams |
|---|---|---|
| REST API |
Engagement (0 vs 1)
| Feature | Dialpad | Microsoft Teams |
|---|---|---|
| Polls and Surveys |
Fax (1 vs 0)
| Feature | Dialpad | Microsoft Teams |
|---|---|---|
| Fax to Email |
File Management (0 vs 2)
| Feature | Dialpad | Microsoft Teams |
|---|---|---|
| Co-authoring | ||
| File Sharing |
Integration (1 vs 1)
| Feature | Dialpad | Microsoft Teams |
|---|---|---|
| Apps and Tabs | ||
| Telephony Interop |
Integrations (1 vs 0)
| Feature | Dialpad | Microsoft Teams |
|---|---|---|
| CRM Integration |
Localization (1 vs 0)
| Feature | Dialpad | Microsoft Teams |
|---|---|---|
| Multi-language Support |
Meetings (3 vs 8)
| Feature | Dialpad | Microsoft Teams |
|---|---|---|
| AI Meeting Summary | ||
| Breakout Rooms | ||
| Conference Calling | ||
| Hand Raising | ||
| Live Events | ||
| Meeting Recordings | ||
| Screen Sharing | ||
| Together Mode | ||
| Video Conferencing | ||
| Video Meetings | ||
| Virtual Background |
Messaging (2 vs 0)
| Feature | Dialpad | Microsoft Teams |
|---|---|---|
| Email Integration | ||
| Team Messaging |
Mobile (1 vs 1)
| Feature | Dialpad | Microsoft Teams |
|---|---|---|
| Mobile Apps |
Organization (0 vs 2)
| Feature | Dialpad | Microsoft Teams |
|---|---|---|
| Favorites and Pinning | ||
| Org-wide Teams |
Phone Management (2 vs 0)
| Feature | Dialpad | Microsoft Teams |
|---|---|---|
| Caller ID Management | ||
| Virtual Phone Numbers |
Search (0 vs 1)
| Feature | Dialpad | Microsoft Teams |
|---|---|---|
| Message Search |
Security (3 vs 5)
| Feature | Dialpad | Microsoft Teams |
|---|---|---|
| Advanced Threat Protection | ||
| Call Barring | ||
| Call Recording Encryption | ||
| Conditional Access | ||
| Data Loss Prevention | ||
| Encryption | ||
| SSO & SAML | ||
| Two-Factor Authentication |
Web (0 vs 1)
| Feature | Dialpad | Microsoft Teams |
|---|---|---|
| Web Client |
Unique Features
Only in Dialpad (44)
Admin Console
Multi-site Management
AI Coaching Assistant
AI-Generated Call Notes
Call Monitoring & Barge-in
Screen Pop-ups
Agent Performance Reports
AI Call Insights
Call Analytics Dashboard
Sentiment Analysis
Usage Reports
IVR Builder
AI-Powered Call Recording & Transcription
Call Forwarding & Transfer
Call Forwarding Rules
Call Recording Search
Call Scheduling
Call Waiting
Department Routing
Do Not Disturb
+ 24 more unique features
Only in Microsoft Teams (44)
Channel Privacy Settings
Guest Access
Team Owners and Members
Meeting Subtitles and Captions
Device Management
Copilot for Microsoft 365
Intelligent Speaker Attribution
Smart Recap
Admin Analytics
Automatic Attendance
Call Analytics
Meeting Quality Analytics
Bots
Whiteboard
Audio Calling
Call Forwarding
Call Parking
Call Recording
Call Transfer
Team Chat
+ 24 more unique features
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