Dialpad vs Matrix
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Dialpad offers more features (46 vs 8) and more integrations (30 vs 0). Starting price: Dialpad at $25/mo vs Matrix at Contact Sales. Dialpad has 46 unique features while Matrix has 8 unique features, with 0 features in common.
| Dialpad | Matrix | |
|---|---|---|
| Category | Communication & Collaboration | Communication & Collaboration |
| Total Features | 46 | 8 |
| AI-Powered Features | 9 | 0 |
| Starting Price | $25/mo | Contact Sales |
| Pricing Tiers | 3 | 1 |
| Integrations | 30 | 0 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 73% | 50% |
Feature Comparison by Category
Administration (2 vs 0)
| Feature | Dialpad | Matrix |
|---|---|---|
| Admin Console | ||
| Multi-site Management |
Agent Tools (4 vs 0)
| Feature | Dialpad | Matrix |
|---|---|---|
| AI Coaching Assistant | ||
| AI-Generated Call Notes | ||
| Call Monitoring & Barge-in | ||
| Screen Pop-ups |
Analytics (5 vs 0)
| Feature | Dialpad | Matrix |
|---|---|---|
| AI Call Insights | ||
| Agent Performance Reports | ||
| Call Analytics Dashboard | ||
| Sentiment Analysis | ||
| Usage Reports |
Architecture (0 vs 2)
| Feature | Dialpad | Matrix |
|---|---|---|
| Open Source | ||
| Specification |
Automation (1 vs 0)
| Feature | Dialpad | Matrix |
|---|---|---|
| IVR Builder |
Call Management (10 vs 0)
| Feature | Dialpad | Matrix |
|---|---|---|
| AI-Powered Call Recording & Transcription | ||
| Call Forwarding & Transfer | ||
| Call Forwarding Rules | ||
| Call Recording Search | ||
| Call Scheduling | ||
| Call Waiting | ||
| Department Routing | ||
| Do Not Disturb | ||
| Intelligent Call Routing | ||
| Voicemail Transcription |
Collaboration (2 vs 0)
| Feature | Dialpad | Matrix |
|---|---|---|
| Presence Status | ||
| Team Availability Calendar |
Community Management (0 vs 1)
| Feature | Dialpad | Matrix |
|---|---|---|
| Community Spaces |
Compliance (1 vs 0)
| Feature | Dialpad | Matrix |
|---|---|---|
| Call Compliance Recording |
Contact Center (3 vs 0)
| Feature | Dialpad | Matrix |
|---|---|---|
| Call Queue Management | ||
| Callback Queue | ||
| Contact Center Solutions |
Core Functionality (0 vs 2)
| Feature | Dialpad | Matrix |
|---|---|---|
| Chat | ||
| Decentralized Communication |
Customization (2 vs 0)
| Feature | Dialpad | Matrix |
|---|---|---|
| Custom Fields | ||
| Dial Pad Branding |
Developer (1 vs 0)
| Feature | Dialpad | Matrix |
|---|---|---|
| REST API |
Developer Tools (0 vs 3)
| Feature | Dialpad | Matrix |
|---|---|---|
| Application Development | ||
| Developer Documentation | ||
| Developer Ecosystem |
Fax (1 vs 0)
| Feature | Dialpad | Matrix |
|---|---|---|
| Fax to Email |
Integration (1 vs 0)
| Feature | Dialpad | Matrix |
|---|---|---|
| Telephony Interop |
Integrations (1 vs 0)
| Feature | Dialpad | Matrix |
|---|---|---|
| CRM Integration |
Localization (1 vs 0)
| Feature | Dialpad | Matrix |
|---|---|---|
| Multi-language Support |
Meetings (3 vs 0)
| Feature | Dialpad | Matrix |
|---|---|---|
| AI Meeting Summary | ||
| Conference Calling | ||
| Video Conferencing |
Messaging (2 vs 0)
| Feature | Dialpad | Matrix |
|---|---|---|
| Email Integration | ||
| Team Messaging |
Mobile (1 vs 0)
| Feature | Dialpad | Matrix |
|---|---|---|
| Mobile Apps |
Phone Management (2 vs 0)
| Feature | Dialpad | Matrix |
|---|---|---|
| Caller ID Management | ||
| Virtual Phone Numbers |
Security (3 vs 0)
| Feature | Dialpad | Matrix |
|---|---|---|
| Call Barring | ||
| Call Recording Encryption | ||
| SSO & SAML |
Unique Features
Only in Dialpad (46)
Admin Console
Multi-site Management
AI Coaching Assistant
AI-Generated Call Notes
Call Monitoring & Barge-in
Screen Pop-ups
Agent Performance Reports
AI Call Insights
Call Analytics Dashboard
Sentiment Analysis
Usage Reports
IVR Builder
AI-Powered Call Recording & Transcription
Call Forwarding & Transfer
Call Forwarding Rules
Call Recording Search
Call Scheduling
Call Waiting
Department Routing
Do Not Disturb
+ 26 more unique features
Only in Matrix (8)
Open Source
Specification
Community Spaces
Chat
Decentralized Communication
Application Development
Developer Documentation
Developer Ecosystem
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