Dialpad vs Kintone
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Dialpad offers fewer features (46 vs 54) and more integrations (30 vs 3). Starting price: Dialpad at $25/mo vs Kintone at $24/mo. Dialpad has 44 unique features while Kintone has 52 unique features, with 2 features in common.
| Dialpad | Kintone | |
|---|---|---|
| Category | Communication & Collaboration | Communication & Collaboration |
| Total Features | 46 | 54 |
| AI-Powered Features | 9 | 0 |
| Starting Price | $25/mo | $24/mo |
| Pricing Tiers | 3 | 1 |
| Integrations | 30 | 3 |
| Shared Features | 2 | |
| Shared Integrations | 0 | |
| Data Quality | 73% | 90% |
Feature Comparison by Category
API & Integration (0 vs 3)
| Feature | Dialpad | Kintone |
|---|---|---|
| REST API | ||
| Third-party Extensions | ||
| Webhooks |
Administration (2 vs 1)
| Feature | Dialpad | Kintone |
|---|---|---|
| Admin Console | ||
| Multi-site Management | ||
| System Administration |
Agent Tools (4 vs 0)
| Feature | Dialpad | Kintone |
|---|---|---|
| AI Coaching Assistant | ||
| AI-Generated Call Notes | ||
| Call Monitoring & Barge-in | ||
| Screen Pop-ups |
Analytics (5 vs 0)
| Feature | Dialpad | Kintone |
|---|---|---|
| AI Call Insights | ||
| Agent Performance Reports | ||
| Call Analytics Dashboard | ||
| Sentiment Analysis | ||
| Usage Reports |
App Management (0 vs 2)
| Feature | Dialpad | Kintone |
|---|---|---|
| App Settings Actions | ||
| Staging Preview |
Application Building (0 vs 2)
| Feature | Dialpad | Kintone |
|---|---|---|
| Drag-and-Drop App Builder | ||
| Pre-built Application Templates |
Automation (1 vs 0)
| Feature | Dialpad | Kintone |
|---|---|---|
| IVR Builder |
Call Management (10 vs 0)
| Feature | Dialpad | Kintone |
|---|---|---|
| AI-Powered Call Recording & Transcription | ||
| Call Forwarding & Transfer | ||
| Call Forwarding Rules | ||
| Call Recording Search | ||
| Call Scheduling | ||
| Call Waiting | ||
| Department Routing | ||
| Do Not Disturb | ||
| Intelligent Call Routing | ||
| Voicemail Transcription |
Collaboration (2 vs 6)
| Feature | Dialpad | Kintone |
|---|---|---|
| Dedicated Discussion Threads | ||
| In-App Comments | ||
| Personal Walls | ||
| Presence Status | ||
| Private Messaging | ||
| Team Availability Calendar | ||
| User Profiles | ||
| User Tagging |
Compliance (1 vs 0)
| Feature | Dialpad | Kintone |
|---|---|---|
| Call Compliance Recording |
Contact Center (3 vs 0)
| Feature | Dialpad | Kintone |
|---|---|---|
| Call Queue Management | ||
| Callback Queue | ||
| Contact Center Solutions |
Customization (2 vs 1)
| Feature | Dialpad | Kintone |
|---|---|---|
| Custom Fields | ||
| Dial Pad Branding | ||
| JavaScript and CSS Customization |
Data Management (0 vs 5)
| Feature | Dialpad | Kintone |
|---|---|---|
| Cloud-based Storage | ||
| Data Export | ||
| Lookup Fields | ||
| Related Records | ||
| Spreadsheet Conversion |
Developer (1 vs 0)
| Feature | Dialpad | Kintone |
|---|---|---|
| REST API |
Fax (1 vs 0)
| Feature | Dialpad | Kintone |
|---|---|---|
| Fax to Email |
Integration (1 vs 0)
| Feature | Dialpad | Kintone |
|---|---|---|
| Telephony Interop |
Integrations (1 vs 0)
| Feature | Dialpad | Kintone |
|---|---|---|
| CRM Integration |
Localization (1 vs 1)
| Feature | Dialpad | Kintone |
|---|---|---|
| Multi-language Support |
Meetings (3 vs 0)
| Feature | Dialpad | Kintone |
|---|---|---|
| AI Meeting Summary | ||
| Conference Calling | ||
| Video Conferencing |
Messaging (2 vs 0)
| Feature | Dialpad | Kintone |
|---|---|---|
| Email Integration | ||
| Team Messaging |
Mobile (1 vs 4)
| Feature | Dialpad | Kintone |
|---|---|---|
| Cross-device Synchronization | ||
| Mobile Apps | ||
| Mobile Web Ready Apps | ||
| Native Android App | ||
| Native iOS App |
Organization (0 vs 1)
| Feature | Dialpad | Kintone |
|---|---|---|
| Custom Workspaces |
Phone Management (2 vs 0)
| Feature | Dialpad | Kintone |
|---|---|---|
| Caller ID Management | ||
| Virtual Phone Numbers |
Reporting (0 vs 6)
| Feature | Dialpad | Kintone |
|---|---|---|
| Custom Graphs and Charts | ||
| Custom Views | ||
| Filtered Custom Views | ||
| Real-time Custom Graphs | ||
| Scheduled Graph Generation | ||
| Sorted Spreadsheet Views |
Search (0 vs 2)
| Feature | Dialpad | Kintone |
|---|---|---|
| Search Functionality | ||
| Searchable Conversation Archive |
Security (3 vs 0)
| Feature | Dialpad | Kintone |
|---|---|---|
| Call Barring | ||
| Call Recording Encryption | ||
| SSO & SAML |
Security & Access Control (0 vs 5)
| Feature | Dialpad | Kintone |
|---|---|---|
| Account Lockout | ||
| Granular Permission Controls | ||
| SAML Authentication | ||
| Secure Password Policy | ||
| Session Lifetime Settings |
Security & Compliance (0 vs 4)
| Feature | Dialpad | Kintone |
|---|---|---|
| API Actions Logging | ||
| Audit Logs | ||
| Data at Rest Encryption | ||
| Data in Motion Encryption |
Tracking (0 vs 2)
| Feature | Dialpad | Kintone |
|---|---|---|
| Revision History | ||
| Status History |
Workflow Automation (0 vs 7)
| Feature | Dialpad | Kintone |
|---|---|---|
| Action Buttons | ||
| Automated Approvals | ||
| Automated Task Handoffs | ||
| Custom Reminders | ||
| Preset Actions and Reminders | ||
| Scheduled Notifications | ||
| Triggers-based Auto-Notifications |
Workflow Management (0 vs 2)
| Feature | Dialpad | Kintone |
|---|---|---|
| Custom Workflows | ||
| Process Branch with Criteria |
Unique Features
Only in Dialpad (44)
Admin Console
Multi-site Management
AI Coaching Assistant
AI-Generated Call Notes
Call Monitoring & Barge-in
Screen Pop-ups
Agent Performance Reports
AI Call Insights
Call Analytics Dashboard
Sentiment Analysis
Usage Reports
IVR Builder
AI-Powered Call Recording & Transcription
Call Forwarding & Transfer
Call Forwarding Rules
Call Recording Search
Call Scheduling
Call Waiting
Department Routing
Do Not Disturb
+ 24 more unique features
Only in Kintone (52)
System Administration
Third-party Extensions
Webhooks
App Settings Actions
Staging Preview
Drag-and-Drop App Builder
Pre-built Application Templates
Dedicated Discussion Threads
In-App Comments
Personal Walls
Private Messaging
User Profiles
User Tagging
JavaScript and CSS Customization
Cloud-based Storage
Data Export
Lookup Fields
Related Records
Spreadsheet Conversion
Cross-device Synchronization
+ 32 more unique features
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