Deskpro vs SolarWinds Web Help Desk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Deskpro offers more features (110 vs 33). Starting price: Deskpro at $39/mo vs SolarWinds Web Help Desk at Contact Sales. Deskpro has 110 unique features while SolarWinds Web Help Desk has 33 unique features, with 0 features in common.
| Deskpro | SolarWinds Web Help Desk | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 110 | 33 |
| AI-Powered Features | 16 | 0 |
| Starting Price | $39/mo | Contact Sales |
| Pricing Tiers | 3 | 1 |
| Integrations | 10 | 10 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 85% |
Feature Comparison by Category
AI (16 vs 0)
| Feature | Deskpro | SolarWinds Web Help Desk |
|---|---|---|
| AI Agent Assist (Co-pilot) | ||
| AI Chatbot | ||
| AI Data Sources | ||
| AI Draft Responses | ||
| AI Guardrails | ||
| AI Intent Detection | ||
| AI Sentiment Analysis | ||
| AI Spelling & Grammar Check | ||
| AI Ticket Summaries | ||
| AI Ticket Translation | ||
| AI Tone Enhancement | ||
| AI-Powered Workflow Automations | ||
| AWS PrivateLink Integration | ||
| Custom AI Model Integration | ||
| Deskpro AI |
Administration (3 vs 0)
| Feature | Deskpro | SolarWinds Web Help Desk |
|---|---|---|
| Multiple Brand Support | ||
| Shared Agents/Multi-Account | ||
| Workspaces |
Asset Management (0 vs 8)
| Feature | Deskpro | SolarWinds Web Help Desk |
|---|---|---|
| Asset Association with Tickets | ||
| Asset Discovery and Reporting | ||
| Asset Management | ||
| Hardware Asset Tracking | ||
| Purchase Order Tracking | ||
| Software Asset Tracking | ||
| User Asset Assignment | ||
| Warranty and Lease Tracking |
Automation (11 vs 5)
| Feature | Deskpro | SolarWinds Web Help Desk |
|---|---|---|
| Approval Workflow Automation | ||
| Auto Responses | ||
| Bot Flows | ||
| Email to Ticket Conversion | ||
| Escalations | ||
| Follow Ups | ||
| Macros | ||
| Mass Actions | ||
| Round Robin | ||
| SLA Escalation | ||
| Snippets | ||
| Ticket Assignment and Routing | ||
| Ticket Routing Rules | ||
| Triggers & Categorization | ||
| Work Shifts |
Change Management (0 vs 2)
| Feature | Deskpro | SolarWinds Web Help Desk |
|---|---|---|
| Change Advisory Board | ||
| Change Management |
Channels (9 vs 0)
| Feature | Deskpro | SolarWinds Web Help Desk |
|---|---|---|
| Dynamic Forms | ||
| Email Ticketing | ||
| Live Chat | ||
| Microsoft Teams Integration | ||
| SMS Support | ||
| Slack Integration | ||
| Social Media Support (Facebook & Instagram) | ||
| Voice (Call Center) | ||
| WhatsApp Support |
Communication (2 vs 0)
| Feature | Deskpro | SolarWinds Web Help Desk |
|---|---|---|
| Shared Inbox | ||
| Unified Inbox |
Compliance (7 vs 0)
| Feature | Deskpro | SolarWinds Web Help Desk |
|---|---|---|
| CSA Star Certification | ||
| Cyber Essentials Plus | ||
| DPA (Data Processing Agreement) | ||
| GDPR Compliance | ||
| HIPAA-Compliant Hosting | ||
| ISO 27001 Compliance | ||
| SOC 2 Compliance |
Configuration (0 vs 2)
| Feature | Deskpro | SolarWinds Web Help Desk |
|---|---|---|
| Color Coding and Sorting | ||
| SLA Configuration |
Customization (4 vs 0)
| Feature | Deskpro | SolarWinds Web Help Desk |
|---|---|---|
| Brand and Customization | ||
| Custom Templates | ||
| Theme Customization | ||
| White Labeling |
Deployment (4 vs 0)
| Feature | Deskpro | SolarWinds Web Help Desk |
|---|---|---|
| Deskpro Private | ||
| On-Premise Deployment | ||
| Private Cloud Deployment | ||
| Sovereign Cloud Deployment |
Incident Management (0 vs 2)
| Feature | Deskpro | SolarWinds Web Help Desk |
|---|---|---|
| Incident Tracking | ||
| Parent-Child Ticket Relationships |
Infrastructure (3 vs 0)
| Feature | Deskpro | SolarWinds Web Help Desk |
|---|---|---|
| Data Center Choice | ||
| Multi-regional Access | ||
| Uptime SLA |
Integration (0 vs 5)
| Feature | Deskpro | SolarWinds Web Help Desk |
|---|---|---|
| Active Directory Integration | ||
| ITOM Integration | ||
| LDAP Integration | ||
| Remote Support Integration | ||
| SolarWinds Network Management Integration |
Integrations (6 vs 0)
| Feature | Deskpro | SolarWinds Web Help Desk |
|---|---|---|
| Apps & Integrations | ||
| Apps Marketplace | ||
| Build Custom Apps | ||
| CRM Sync | ||
| Full REST API | ||
| Zapier Integration |
Knowledge Management (0 vs 2)
| Feature | Deskpro | SolarWinds Web Help Desk |
|---|---|---|
| Knowledge Base Articles in Tickets | ||
| Knowledge Base Management |
Mobile (1 vs 0)
| Feature | Deskpro | SolarWinds Web Help Desk |
|---|---|---|
| Mobile Apps |
Notifications (0 vs 1)
| Feature | Deskpro | SolarWinds Web Help Desk |
|---|---|---|
| Email and SMS Alerts |
Reporting (8 vs 2)
| Feature | Deskpro | SolarWinds Web Help Desk |
|---|---|---|
| 150+ Built In Reports | ||
| Analytics | ||
| Custom Dashboards | ||
| Custom Reports | ||
| Customer Satisfaction Surveys | ||
| Data Export | ||
| Report Sharing | ||
| Reporting Permissions | ||
| SLA Monitoring by Status | ||
| SLA Reporting |
Security (6 vs 0)
| Feature | Deskpro | SolarWinds Web Help Desk |
|---|---|---|
| Agent Two Factor Authentication | ||
| Built-in Security and Compliance | ||
| Full Data Encryption | ||
| SSO (Single Sign-On) | ||
| Security Reviews | ||
| User Two Factor Authentication |
Self-Service (11 vs 1)
| Feature | Deskpro | SolarWinds Web Help Desk |
|---|---|---|
| Community | ||
| Content Permissions | ||
| Content Publishing & Review Scheduling | ||
| Dynamic Forms | ||
| Feedback & Ratings | ||
| Files | ||
| Guides | ||
| Help Center | ||
| Knowledge Base | ||
| Multi-Brand Help Centers | ||
| News | ||
| Self-Service Resolution |
Support (6 vs 0)
| Feature | Deskpro | SolarWinds Web Help Desk |
|---|---|---|
| Custom Contracts | ||
| Custom Feature Development | ||
| Dedicated Customer Success Manager | ||
| Implementation Services | ||
| Quarterly Health Checks | ||
| Sandbox Environment |
Task Management (0 vs 1)
| Feature | Deskpro | SolarWinds Web Help Desk |
|---|---|---|
| Task Management |
Team Management (1 vs 0)
| Feature | Deskpro | SolarWinds Web Help Desk |
|---|---|---|
| Lite Agents |
Ticketing (12 vs 2)
| Feature | Deskpro | SolarWinds Web Help Desk |
|---|---|---|
| @mentions | ||
| Agent Notes | ||
| Central Ticketing System | ||
| Custom Fields | ||
| Labels | ||
| Omnichannel Ticketing | ||
| Stars | ||
| Streamlined Ticketing Management | ||
| Ticket Followers | ||
| Ticket Permissions | ||
| Ticket Queues | ||
| Ticket SLAs | ||
| Ticket Translation | ||
| Ticket Urgency |
Unique Features
Only in Deskpro (110)
Multiple Brand Support
Shared Agents/Multi-Account
Workspaces
AI Agent Assist (Co-pilot)
AI Chatbot
AI Data Sources
AI Draft Responses
AI Guardrails
AI Intent Detection
AI Sentiment Analysis
AI Spelling & Grammar Check
AI Ticket Summaries
AI Ticket Translation
AI Tone Enhancement
AI-Powered Workflow Automations
AWS PrivateLink Integration
Custom AI Model Integration
Deskpro AI
Private AI
Auto Responses
+ 90 more unique features
Only in SolarWinds Web Help Desk (33)
Asset Association with Tickets
Asset Discovery and Reporting
Asset Management
Hardware Asset Tracking
Purchase Order Tracking
Software Asset Tracking
User Asset Assignment
Warranty and Lease Tracking
Approval Workflow Automation
Email to Ticket Conversion
SLA Escalation
Ticket Assignment and Routing
Ticket Routing Rules
Change Advisory Board
Change Management
Color Coding and Sorting
SLA Configuration
Incident Tracking
Parent-Child Ticket Relationships
Active Directory Integration
+ 13 more unique features
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