Deskpro vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Deskpro offers more features (110 vs 98) and more integrations (10 vs 4). Starting price: Deskpro at $39/mo vs Vivantio at $49/mo. Deskpro has 108 unique features while Vivantio has 96 unique features, with 2 features in common.
| Deskpro | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 110 | 98 |
| AI-Powered Features | 16 | 10 |
| Starting Price | $39/mo | $49/mo |
| Pricing Tiers | 3 | 1 |
| Integrations | 10 | 4 |
| Shared Features | 2 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI (16 vs 7)
| Feature | Deskpro | Vivantio |
|---|---|---|
| AI Agent Assist (Co-pilot) | ||
| AI Assist | ||
| AI Chatbot | ||
| AI Data Sources | ||
| AI Draft Responses | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Guardrails | ||
| AI Intent Detection | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Spelling & Grammar Check | ||
| AI Summarization | ||
| AI Text Editor | ||
| AI Ticket Summaries |
Administration (3 vs 0)
| Feature | Deskpro | Vivantio |
|---|---|---|
| Multiple Brand Support | ||
| Shared Agents/Multi-Account | ||
| Workspaces |
Asset Management (0 vs 10)
| Feature | Deskpro | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Impact Maps |
Automation (11 vs 12)
| Feature | Deskpro | Vivantio |
|---|---|---|
| Auto Responses | ||
| Bot Flows | ||
| Dynamic Assignment | ||
| Email to Ticket | ||
| Escalations | ||
| Follow Ups | ||
| Follow-the-Sun Routing | ||
| Macros | ||
| Mass Actions | ||
| Note Templates | ||
| Round Robin | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing |
CRM (0 vs 5)
| Feature | Deskpro | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Channels (9 vs 0)
| Feature | Deskpro | Vivantio |
|---|---|---|
| Dynamic Forms | ||
| Email Ticketing | ||
| Live Chat | ||
| Microsoft Teams Integration | ||
| SMS Support | ||
| Slack Integration | ||
| Social Media Support (Facebook & Instagram) | ||
| Voice (Call Center) | ||
| WhatsApp Support |
Communication (2 vs 5)
| Feature | Deskpro | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes | ||
| Shared Inbox | ||
| Unified Inbox |
Compliance (7 vs 0)
| Feature | Deskpro | Vivantio |
|---|---|---|
| CSA Star Certification | ||
| Cyber Essentials Plus | ||
| DPA (Data Processing Agreement) | ||
| GDPR Compliance | ||
| HIPAA-Compliant Hosting | ||
| ISO 27001 Compliance | ||
| SOC 2 Compliance |
Configuration (0 vs 3)
| Feature | Deskpro | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Customer Portal (0 vs 11)
| Feature | Deskpro | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (4 vs 6)
| Feature | Deskpro | Vivantio |
|---|---|---|
| Brand and Customization | ||
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Custom Templates | ||
| Linked Custom Fields | ||
| Multiline Custom Forms | ||
| Theme Customization | ||
| White Labeling |
Deployment (4 vs 0)
| Feature | Deskpro | Vivantio |
|---|---|---|
| Deskpro Private | ||
| On-Premise Deployment | ||
| Private Cloud Deployment | ||
| Sovereign Cloud Deployment |
Developer (0 vs 2)
| Feature | Deskpro | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Feedback (0 vs 3)
| Feature | Deskpro | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
ITSM (0 vs 2)
| Feature | Deskpro | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Infrastructure (3 vs 0)
| Feature | Deskpro | Vivantio |
|---|---|---|
| Data Center Choice | ||
| Multi-regional Access | ||
| Uptime SLA |
Integrations (6 vs 0)
| Feature | Deskpro | Vivantio |
|---|---|---|
| Apps & Integrations | ||
| Apps Marketplace | ||
| Build Custom Apps | ||
| CRM Sync | ||
| Full REST API | ||
| Zapier Integration |
Knowledge Base (0 vs 10)
| Feature | Deskpro | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Mobile (1 vs 0)
| Feature | Deskpro | Vivantio |
|---|---|---|
| Mobile Apps |
Reporting (8 vs 14)
| Feature | Deskpro | Vivantio |
|---|---|---|
| 150+ Built In Reports | ||
| Analytics | ||
| BI Integrations | ||
| Built-in BI | ||
| Custom Dashboards | ||
| Custom Reports | ||
| Customer Portal Reports | ||
| Customer Satisfaction Surveys | ||
| Data Builder | ||
| Data Export | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog |
Security (6 vs 1)
| Feature | Deskpro | Vivantio |
|---|---|---|
| Agent Two Factor Authentication | ||
| Built-in Security and Compliance | ||
| Full Data Encryption | ||
| Multiple IdP | ||
| SSO (Single Sign-On) | ||
| Security Reviews | ||
| User Two Factor Authentication |
Self-Service (11 vs 0)
| Feature | Deskpro | Vivantio |
|---|---|---|
| Community | ||
| Content Permissions | ||
| Content Publishing & Review Scheduling | ||
| Dynamic Forms | ||
| Feedback & Ratings | ||
| Files | ||
| Guides | ||
| Help Center | ||
| Knowledge Base | ||
| Multi-Brand Help Centers | ||
| News |
Support (6 vs 0)
| Feature | Deskpro | Vivantio |
|---|---|---|
| Custom Contracts | ||
| Custom Feature Development | ||
| Dedicated Customer Success Manager | ||
| Implementation Services | ||
| Quarterly Health Checks | ||
| Sandbox Environment |
Task Management (0 vs 1)
| Feature | Deskpro | Vivantio |
|---|---|---|
| Task Management |
Team Management (1 vs 0)
| Feature | Deskpro | Vivantio |
|---|---|---|
| Lite Agents |
Ticketing (12 vs 1)
| Feature | Deskpro | Vivantio |
|---|---|---|
| @mentions | ||
| Agent Notes | ||
| Configurable Ticket Types | ||
| Custom Fields | ||
| Labels | ||
| Omnichannel Ticketing | ||
| Stars | ||
| Ticket Followers | ||
| Ticket Permissions | ||
| Ticket Queues | ||
| Ticket SLAs | ||
| Ticket Translation | ||
| Ticket Urgency |
Vendor Management (0 vs 1)
| Feature | Deskpro | Vivantio |
|---|---|---|
| Third Party Management |
Workspace (0 vs 4)
| Feature | Deskpro | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in Deskpro (108)
Multiple Brand Support
Shared Agents/Multi-Account
Workspaces
AI Agent Assist (Co-pilot)
AI Chatbot
AI Data Sources
AI Draft Responses
AI Guardrails
AI Intent Detection
AI Spelling & Grammar Check
AI Ticket Summaries
AI Ticket Translation
AI Tone Enhancement
AI-Powered Workflow Automations
AWS PrivateLink Integration
Custom AI Model Integration
Deskpro AI
Private AI
Auto Responses
Bot Flows
+ 88 more unique features
Only in Vivantio (96)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
Note Templates
+ 76 more unique features
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