Deskpro vs UltraVNC
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Deskpro offers more features (110 vs 31) and more integrations (10 vs 0). Starting price: Deskpro at $39/mo vs UltraVNC at Contact Sales. Deskpro has 110 unique features while UltraVNC has 31 unique features, with 0 features in common.
| Deskpro | UltraVNC | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 110 | 31 |
| AI-Powered Features | 16 | 0 |
| Starting Price | $39/mo | Contact Sales |
| Pricing Tiers | 3 | 0 |
| Integrations | 10 | 0 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 50% |
Feature Comparison by Category
AI (16 vs 0)
| Feature | Deskpro | UltraVNC |
|---|---|---|
| AI Agent Assist (Co-pilot) | ||
| AI Chatbot | ||
| AI Data Sources | ||
| AI Draft Responses | ||
| AI Guardrails | ||
| AI Intent Detection | ||
| AI Sentiment Analysis | ||
| AI Spelling & Grammar Check | ||
| AI Ticket Summaries | ||
| AI Ticket Translation | ||
| AI Tone Enhancement | ||
| AI-Powered Workflow Automations | ||
| AWS PrivateLink Integration | ||
| Custom AI Model Integration | ||
| Deskpro AI |
Access (0 vs 2)
| Feature | Deskpro | UltraVNC |
|---|---|---|
| Access Code | ||
| IP Address Access |
Administration (3 vs 0)
| Feature | Deskpro | UltraVNC |
|---|---|---|
| Multiple Brand Support | ||
| Shared Agents/Multi-Account | ||
| Workspaces |
Automation (11 vs 0)
| Feature | Deskpro | UltraVNC |
|---|---|---|
| Auto Responses | ||
| Bot Flows | ||
| Escalations | ||
| Follow Ups | ||
| Macros | ||
| Mass Actions | ||
| Round Robin | ||
| Snippets | ||
| Triggers & Categorization | ||
| Work Shifts | ||
| Workflows and Automation |
Channels (9 vs 0)
| Feature | Deskpro | UltraVNC |
|---|---|---|
| Dynamic Forms | ||
| Email Ticketing | ||
| Live Chat | ||
| Microsoft Teams Integration | ||
| SMS Support | ||
| Slack Integration | ||
| Social Media Support (Facebook & Instagram) | ||
| Voice (Call Center) | ||
| WhatsApp Support |
Communication (2 vs 1)
| Feature | Deskpro | UltraVNC |
|---|---|---|
| Chat | ||
| Shared Inbox | ||
| Unified Inbox |
Compatibility (0 vs 4)
| Feature | Deskpro | UltraVNC |
|---|---|---|
| Java Viewer | ||
| Legacy Windows Support | ||
| RFB Protocol Compatibility | ||
| Wide Windows OS Support |
Compliance (7 vs 0)
| Feature | Deskpro | UltraVNC |
|---|---|---|
| CSA Star Certification | ||
| Cyber Essentials Plus | ||
| DPA (Data Processing Agreement) | ||
| GDPR Compliance | ||
| HIPAA-Compliant Hosting | ||
| ISO 27001 Compliance | ||
| SOC 2 Compliance |
Core Functionality (0 vs 4)
| Feature | Deskpro | UltraVNC |
|---|---|---|
| Remote Mouse and Keyboard Control | ||
| Remote Screen Display | ||
| VNC Server | ||
| VNC Viewer Client |
Customization (4 vs 0)
| Feature | Deskpro | UltraVNC |
|---|---|---|
| Brand and Customization | ||
| Custom Templates | ||
| Theme Customization | ||
| White Labeling |
Deployment (4 vs 4)
| Feature | Deskpro | UltraVNC |
|---|---|---|
| Application Mode | ||
| Console/RDP Session Selection | ||
| Deskpro Private | ||
| On-Premise Deployment | ||
| Private Cloud Deployment | ||
| Service Mode | ||
| Software Bundling | ||
| Sovereign Cloud Deployment |
Ease of Use (0 vs 1)
| Feature | Deskpro | UltraVNC |
|---|---|---|
| Single Click Installation |
File Management (0 vs 1)
| Feature | Deskpro | UltraVNC |
|---|---|---|
| File Transfer |
Infrastructure (3 vs 0)
| Feature | Deskpro | UltraVNC |
|---|---|---|
| Data Center Choice | ||
| Multi-regional Access | ||
| Uptime SLA |
Integrations (6 vs 0)
| Feature | Deskpro | UltraVNC |
|---|---|---|
| Apps & Integrations | ||
| Apps Marketplace | ||
| Build Custom Apps | ||
| CRM Sync | ||
| Full REST API | ||
| Zapier Integration |
Management (0 vs 1)
| Feature | Deskpro | UltraVNC |
|---|---|---|
| Connection Manager |
Mobile (1 vs 0)
| Feature | Deskpro | UltraVNC |
|---|---|---|
| Mobile Apps |
Network (0 vs 5)
| Feature | Deskpro | UltraVNC |
|---|---|---|
| NAT Support | ||
| NAT2NAT Support | ||
| TCP Protocol Support | ||
| UDP Protocol Support | ||
| UltraVNC Repeater |
Performance (0 vs 1)
| Feature | Deskpro | UltraVNC |
|---|---|---|
| Mirror Driver |
Recording (0 vs 1)
| Feature | Deskpro | UltraVNC |
|---|---|---|
| Screen Recorder |
Reporting (8 vs 0)
| Feature | Deskpro | UltraVNC |
|---|---|---|
| 150+ Built In Reports | ||
| Analytics | ||
| Custom Dashboards | ||
| Custom Reports | ||
| Customer Satisfaction Surveys | ||
| Data Export | ||
| Report Sharing | ||
| Reporting Permissions |
Security (6 vs 3)
| Feature | Deskpro | UltraVNC |
|---|---|---|
| AES 256-bit Encryption | ||
| Agent Two Factor Authentication | ||
| Built-in Security and Compliance | ||
| Encryption Plugin | ||
| Full Data Encryption | ||
| Password Protection | ||
| SSO (Single Sign-On) | ||
| Security Reviews | ||
| User Two Factor Authentication |
Self-Service (11 vs 0)
| Feature | Deskpro | UltraVNC |
|---|---|---|
| Community | ||
| Content Permissions | ||
| Content Publishing & Review Scheduling | ||
| Dynamic Forms | ||
| Feedback & Ratings | ||
| Files | ||
| Guides | ||
| Help Center | ||
| Knowledge Base | ||
| Multi-Brand Help Centers | ||
| News |
Support (6 vs 0)
| Feature | Deskpro | UltraVNC |
|---|---|---|
| Custom Contracts | ||
| Custom Feature Development | ||
| Dedicated Customer Success Manager | ||
| Implementation Services | ||
| Quarterly Health Checks | ||
| Sandbox Environment |
Team Management (1 vs 0)
| Feature | Deskpro | UltraVNC |
|---|---|---|
| Lite Agents |
Ticketing (12 vs 0)
| Feature | Deskpro | UltraVNC |
|---|---|---|
| @mentions | ||
| Agent Notes | ||
| Custom Fields | ||
| Labels | ||
| Omnichannel Ticketing | ||
| Stars | ||
| Ticket Followers | ||
| Ticket Permissions | ||
| Ticket Queues | ||
| Ticket SLAs | ||
| Ticket Translation | ||
| Ticket Urgency |
Use Case (0 vs 3)
| Feature | Deskpro | UltraVNC |
|---|---|---|
| Helpdesk Support | ||
| Remote Demonstration | ||
| eLearning and Classroom Control |
Unique Features
Only in Deskpro (110)
Multiple Brand Support
Shared Agents/Multi-Account
Workspaces
AI Agent Assist (Co-pilot)
AI Chatbot
AI Data Sources
AI Draft Responses
AI Guardrails
AI Intent Detection
AI Sentiment Analysis
AI Spelling & Grammar Check
AI Ticket Summaries
AI Ticket Translation
AI Tone Enhancement
AI-Powered Workflow Automations
AWS PrivateLink Integration
Custom AI Model Integration
Deskpro AI
Private AI
Auto Responses
+ 90 more unique features
Only in UltraVNC (31)
Access Code
IP Address Access
Chat
Java Viewer
Legacy Windows Support
RFB Protocol Compatibility
Wide Windows OS Support
Remote Mouse and Keyboard Control
Remote Screen Display
VNC Server
VNC Viewer Client
Application Mode
Console/RDP Session Selection
Service Mode
Software Bundling
Single Click Installation
File Transfer
Connection Manager
NAT Support
NAT2NAT Support
+ 11 more unique features
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