Deskpro vs The Receptionist for iPad
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Deskpro offers more features (110 vs 30) and more integrations (10 vs 5). Starting price: Deskpro at $39/mo vs The Receptionist for iPad at $60/mo. Deskpro has 110 unique features while The Receptionist for iPad has 30 unique features, with 0 features in common.
| Deskpro | The Receptionist for iPad | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 110 | 30 |
| AI-Powered Features | 16 | 0 |
| Starting Price | $39/mo | $60/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 10 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 3 | |
| Data Quality | 95% | 80% |
Feature Comparison by Category
AI (16 vs 0)
| Feature | Deskpro | The Receptionist for iPad |
|---|---|---|
| AI Agent Assist (Co-pilot) | ||
| AI Chatbot | ||
| AI Data Sources | ||
| AI Draft Responses | ||
| AI Guardrails | ||
| AI Intent Detection | ||
| AI Sentiment Analysis | ||
| AI Spelling & Grammar Check | ||
| AI Ticket Summaries | ||
| AI Ticket Translation | ||
| AI Tone Enhancement | ||
| AI-Powered Workflow Automations | ||
| AWS PrivateLink Integration | ||
| Custom AI Model Integration | ||
| Deskpro AI |
Administration (3 vs 0)
| Feature | Deskpro | The Receptionist for iPad |
|---|---|---|
| Multiple Brand Support | ||
| Shared Agents/Multi-Account | ||
| Workspaces |
Automation (11 vs 0)
| Feature | Deskpro | The Receptionist for iPad |
|---|---|---|
| Auto Responses | ||
| Bot Flows | ||
| Escalations | ||
| Follow Ups | ||
| Macros | ||
| Mass Actions | ||
| Round Robin | ||
| Snippets | ||
| Triggers & Categorization | ||
| Work Shifts | ||
| Workflows and Automation |
Channels (9 vs 0)
| Feature | Deskpro | The Receptionist for iPad |
|---|---|---|
| Dynamic Forms | ||
| Email Ticketing | ||
| Live Chat | ||
| Microsoft Teams Integration | ||
| SMS Support | ||
| Slack Integration | ||
| Social Media Support (Facebook & Instagram) | ||
| Voice (Call Center) | ||
| WhatsApp Support |
Check-In (0 vs 2)
| Feature | Deskpro | The Receptionist for iPad |
|---|---|---|
| QR Code & Contactless Check-In | ||
| Visitor Pre-Registration |
Communication (2 vs 3)
| Feature | Deskpro | The Receptionist for iPad |
|---|---|---|
| Notification System | ||
| SMS Notifications | ||
| Shared Inbox | ||
| Two-Way Communication | ||
| Unified Inbox |
Compliance (7 vs 4)
| Feature | Deskpro | The Receptionist for iPad |
|---|---|---|
| CSA Star Certification | ||
| Configurable Data Retention | ||
| Confirm Citizenship | ||
| Cyber Essentials Plus | ||
| DPA (Data Processing Agreement) | ||
| GDPR Compliance | ||
| HIPAA-Compliant Hosting | ||
| ISO 27001 Compliance | ||
| NDA & Legal Agreements | ||
| SOC 2 Compliance | ||
| SOC2 Compliance |
Customization (4 vs 4)
| Feature | Deskpro | The Receptionist for iPad |
|---|---|---|
| Brand and Customization | ||
| Configurable Badge Design | ||
| Custom Buttons & Workflows | ||
| Custom Templates | ||
| Customized Look & Feel | ||
| Multiple Tenants | ||
| Theme Customization | ||
| White Labeling |
Data Management (0 vs 2)
| Feature | Deskpro | The Receptionist for iPad |
|---|---|---|
| Cloud-Based Visitor Log | ||
| Scheduled Exports |
Deployment (4 vs 0)
| Feature | Deskpro | The Receptionist for iPad |
|---|---|---|
| Deskpro Private | ||
| On-Premise Deployment | ||
| Private Cloud Deployment | ||
| Sovereign Cloud Deployment |
Infrastructure (3 vs 0)
| Feature | Deskpro | The Receptionist for iPad |
|---|---|---|
| Data Center Choice | ||
| Multi-regional Access | ||
| Uptime SLA |
Integration (0 vs 2)
| Feature | Deskpro | The Receptionist for iPad |
|---|---|---|
| Active Directory Integration | ||
| Integrations |
Integrations (6 vs 0)
| Feature | Deskpro | The Receptionist for iPad |
|---|---|---|
| Apps & Integrations | ||
| Apps Marketplace | ||
| Build Custom Apps | ||
| CRM Sync | ||
| Full REST API | ||
| Zapier Integration |
Localization (0 vs 1)
| Feature | Deskpro | The Receptionist for iPad |
|---|---|---|
| Multi-Language Support |
Mobile (1 vs 0)
| Feature | Deskpro | The Receptionist for iPad |
|---|---|---|
| Mobile Apps |
Monitoring (0 vs 1)
| Feature | Deskpro | The Receptionist for iPad |
|---|---|---|
| Active Visitor Dashboard |
Organization (0 vs 1)
| Feature | Deskpro | The Receptionist for iPad |
|---|---|---|
| Department Listings |
Reporting (8 vs 2)
| Feature | Deskpro | The Receptionist for iPad |
|---|---|---|
| 150+ Built In Reports | ||
| Analytics | ||
| Custom Dashboards | ||
| Custom Reports | ||
| Customer Satisfaction Surveys | ||
| Data Export | ||
| Report Sharing | ||
| Reporting Permissions | ||
| Searchable Visitor Reports | ||
| Visit Log Filtering |
Safety (0 vs 2)
| Feature | Deskpro | The Receptionist for iPad |
|---|---|---|
| Emergency/Evacuation List | ||
| Safety Training Videos |
Scalability (0 vs 1)
| Feature | Deskpro | The Receptionist for iPad |
|---|---|---|
| Multi-Location Support |
Security (6 vs 3)
| Feature | Deskpro | The Receptionist for iPad |
|---|---|---|
| Agent Two Factor Authentication | ||
| Badge Printing | ||
| Built-in Security and Compliance | ||
| Full Data Encryption | ||
| Photo & ID Capture | ||
| SSO (Single Sign-On) | ||
| Secure Hosting | ||
| Security Reviews | ||
| User Two Factor Authentication |
Self-Service (11 vs 0)
| Feature | Deskpro | The Receptionist for iPad |
|---|---|---|
| Community | ||
| Content Permissions | ||
| Content Publishing & Review Scheduling | ||
| Dynamic Forms | ||
| Feedback & Ratings | ||
| Files | ||
| Guides | ||
| Help Center | ||
| Knowledge Base | ||
| Multi-Brand Help Centers | ||
| News |
Support (6 vs 1)
| Feature | Deskpro | The Receptionist for iPad |
|---|---|---|
| Custom Contracts | ||
| Custom Feature Development | ||
| Dedicated Customer Success Manager | ||
| Implementation Services | ||
| Quarterly Health Checks | ||
| Radical Support | ||
| Sandbox Environment |
Team Management (1 vs 0)
| Feature | Deskpro | The Receptionist for iPad |
|---|---|---|
| Lite Agents |
Ticketing (12 vs 0)
| Feature | Deskpro | The Receptionist for iPad |
|---|---|---|
| @mentions | ||
| Agent Notes | ||
| Custom Fields | ||
| Labels | ||
| Omnichannel Ticketing | ||
| Stars | ||
| Ticket Followers | ||
| Ticket Permissions | ||
| Ticket Queues | ||
| Ticket SLAs | ||
| Ticket Translation | ||
| Ticket Urgency |
Visitor Management (0 vs 1)
| Feature | Deskpro | The Receptionist for iPad |
|---|---|---|
| Visitor Details Management |
Unique Features
Only in Deskpro (110)
Multiple Brand Support
Shared Agents/Multi-Account
Workspaces
AI Agent Assist (Co-pilot)
AI Chatbot
AI Data Sources
AI Draft Responses
AI Guardrails
AI Intent Detection
AI Sentiment Analysis
AI Spelling & Grammar Check
AI Ticket Summaries
AI Ticket Translation
AI Tone Enhancement
AI-Powered Workflow Automations
AWS PrivateLink Integration
Custom AI Model Integration
Deskpro AI
Private AI
Auto Responses
+ 90 more unique features
Only in The Receptionist for iPad (30)
QR Code & Contactless Check-In
Visitor Pre-Registration
Notification System
SMS Notifications
Two-Way Communication
Configurable Data Retention
Confirm Citizenship
NDA & Legal Agreements
SOC2 Compliance
Configurable Badge Design
Custom Buttons & Workflows
Customized Look & Feel
Multiple Tenants
Cloud-Based Visitor Log
Scheduled Exports
Active Directory Integration
Integrations
Multi-Language Support
Active Visitor Dashboard
Department Listings
+ 10 more unique features
View Deskpro details View The Receptionist for iPad details Deskpro alternatives The Receptionist for iPad alternatives
Want to build your own alternative to Deskpro or The Receptionist for iPad?
Analyze it with Reap