Deskpro vs Spiceworks
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Deskpro offers more features (110 vs 44) and fewer integrations (10 vs 30). Starting price: Deskpro at $39/mo vs Spiceworks at $30/mo. Deskpro has 108 unique features while Spiceworks has 42 unique features, with 2 features in common.
| Deskpro | Spiceworks | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 110 | 44 |
| AI-Powered Features | 16 | 6 |
| Starting Price | $39/mo | $30/mo |
| Pricing Tiers | 3 | 3 |
| Integrations | 10 | 30 |
| Shared Features | 2 | |
| Shared Integrations | 3 | |
| Data Quality | 95% | 72% |
Feature Comparison by Category
AI (16 vs 0)
| Feature | Deskpro | Spiceworks |
|---|---|---|
| AI Agent Assist (Co-pilot) | ||
| AI Chatbot | ||
| AI Data Sources | ||
| AI Draft Responses | ||
| AI Guardrails | ||
| AI Intent Detection | ||
| AI Sentiment Analysis | ||
| AI Spelling & Grammar Check | ||
| AI Ticket Summaries | ||
| AI Ticket Translation | ||
| AI Tone Enhancement | ||
| AI-Powered Workflow Automations | ||
| AWS PrivateLink Integration | ||
| Custom AI Model Integration | ||
| Deskpro AI |
Administration (3 vs 2)
| Feature | Deskpro | Spiceworks |
|---|---|---|
| Multi-Tenant Support | ||
| Multiple Brand Support | ||
| Role-Based Access Control | ||
| Shared Agents/Multi-Account | ||
| Workspaces |
Analytics (0 vs 6)
| Feature | Deskpro | Spiceworks |
|---|---|---|
| IT Spend Analytics | ||
| Performance Optimization Recommendations | ||
| Predictive Ticket Analytics | ||
| Reporting and Analytics | ||
| Scheduled Reports | ||
| Survey and Feedback |
Asset Management (0 vs 7)
| Feature | Deskpro | Spiceworks |
|---|---|---|
| Asset Management | ||
| Automated Asset Discovery | ||
| Configuration Management Database | ||
| Dependency Mapping | ||
| Hardware Warranty Tracking | ||
| Inventory Forecasting | ||
| Software License Tracking |
Automation (11 vs 3)
| Feature | Deskpro | Spiceworks |
|---|---|---|
| Auto Responses | ||
| Automated Workflows | ||
| Automation Recipes | ||
| Batch Operations | ||
| Bot Flows | ||
| Escalations | ||
| Follow Ups | ||
| Macros | ||
| Mass Actions | ||
| Round Robin | ||
| Snippets | ||
| Triggers & Categorization | ||
| Work Shifts | ||
| Workflows and Automation |
Channels (9 vs 0)
| Feature | Deskpro | Spiceworks |
|---|---|---|
| Dynamic Forms | ||
| Email Ticketing | ||
| Live Chat | ||
| Microsoft Teams Integration | ||
| SMS Support | ||
| Slack Integration | ||
| Social Media Support (Facebook & Instagram) | ||
| Voice (Call Center) | ||
| WhatsApp Support |
Collaboration (0 vs 1)
| Feature | Deskpro | Spiceworks |
|---|---|---|
| Team Collaboration |
Communication (2 vs 0)
| Feature | Deskpro | Spiceworks |
|---|---|---|
| Shared Inbox | ||
| Unified Inbox |
Compliance (7 vs 0)
| Feature | Deskpro | Spiceworks |
|---|---|---|
| CSA Star Certification | ||
| Cyber Essentials Plus | ||
| DPA (Data Processing Agreement) | ||
| GDPR Compliance | ||
| HIPAA-Compliant Hosting | ||
| ISO 27001 Compliance | ||
| SOC 2 Compliance |
Customization (4 vs 2)
| Feature | Deskpro | Spiceworks |
|---|---|---|
| Brand and Customization | ||
| Custom Fields | ||
| Custom Templates | ||
| Theme Customization | ||
| White Labeling | ||
| White-Label Support Portal |
Data Management (0 vs 1)
| Feature | Deskpro | Spiceworks |
|---|---|---|
| Bulk Import/Export |
Deployment (4 vs 0)
| Feature | Deskpro | Spiceworks |
|---|---|---|
| Deskpro Private | ||
| On-Premise Deployment | ||
| Private Cloud Deployment | ||
| Sovereign Cloud Deployment |
Infrastructure (3 vs 0)
| Feature | Deskpro | Spiceworks |
|---|---|---|
| Data Center Choice | ||
| Multi-regional Access | ||
| Uptime SLA |
Integration (0 vs 3)
| Feature | Deskpro | Spiceworks |
|---|---|---|
| API and Webhooks | ||
| Email Integration | ||
| Third-Party App Marketplace |
Integrations (6 vs 0)
| Feature | Deskpro | Spiceworks |
|---|---|---|
| Apps & Integrations | ||
| Apps Marketplace | ||
| Build Custom Apps | ||
| CRM Sync | ||
| Full REST API | ||
| Zapier Integration |
Knowledge Management (0 vs 1)
| Feature | Deskpro | Spiceworks |
|---|---|---|
| Knowledge Base |
Mobile (1 vs 1)
| Feature | Deskpro | Spiceworks |
|---|---|---|
| Mobile App | ||
| Mobile Apps |
Reporting (8 vs 0)
| Feature | Deskpro | Spiceworks |
|---|---|---|
| 150+ Built In Reports | ||
| Analytics | ||
| Custom Dashboards | ||
| Custom Reports | ||
| Customer Satisfaction Surveys | ||
| Data Export | ||
| Report Sharing | ||
| Reporting Permissions |
Search (0 vs 1)
| Feature | Deskpro | Spiceworks |
|---|---|---|
| AI-Powered Search |
Security (6 vs 3)
| Feature | Deskpro | Spiceworks |
|---|---|---|
| Agent Two Factor Authentication | ||
| Audit Logs | ||
| Built-in Security and Compliance | ||
| Data Backup and Recovery | ||
| Full Data Encryption | ||
| SSO (Single Sign-On) | ||
| Security Reviews | ||
| Single Sign-On | ||
| User Two Factor Authentication |
Self-Service (11 vs 0)
| Feature | Deskpro | Spiceworks |
|---|---|---|
| Community | ||
| Content Permissions | ||
| Content Publishing & Review Scheduling | ||
| Dynamic Forms | ||
| Feedback & Ratings | ||
| Files | ||
| Guides | ||
| Help Center | ||
| Knowledge Base | ||
| Multi-Brand Help Centers | ||
| News |
Service Management (0 vs 9)
| Feature | Deskpro | Spiceworks |
|---|---|---|
| AI-Powered Ticket Routing | ||
| Change Management | ||
| Help Desk Ticketing | ||
| Incident Management | ||
| Problem Management | ||
| Request Fulfillment | ||
| SLA Management | ||
| Ticketing Templates | ||
| Time Tracking |
Support (6 vs 2)
| Feature | Deskpro | Spiceworks |
|---|---|---|
| Community Forums | ||
| Custom Contracts | ||
| Custom Feature Development | ||
| Dedicated Customer Success Manager | ||
| Implementation Services | ||
| Quarterly Health Checks | ||
| Sandbox Environment | ||
| Training and Certification |
Team Management (1 vs 0)
| Feature | Deskpro | Spiceworks |
|---|---|---|
| Lite Agents |
Ticketing (12 vs 0)
| Feature | Deskpro | Spiceworks |
|---|---|---|
| @mentions | ||
| Agent Notes | ||
| Custom Fields | ||
| Labels | ||
| Omnichannel Ticketing | ||
| Stars | ||
| Ticket Followers | ||
| Ticket Permissions | ||
| Ticket Queues | ||
| Ticket SLAs | ||
| Ticket Translation | ||
| Ticket Urgency |
User Experience (0 vs 2)
| Feature | Deskpro | Spiceworks |
|---|---|---|
| Customer Portal | ||
| User Portal |
Unique Features
Only in Deskpro (108)
Multiple Brand Support
Shared Agents/Multi-Account
Workspaces
AI Agent Assist (Co-pilot)
AI Chatbot
AI Data Sources
AI Draft Responses
AI Guardrails
AI Intent Detection
AI Sentiment Analysis
AI Spelling & Grammar Check
AI Ticket Summaries
AI Ticket Translation
AI Tone Enhancement
AI-Powered Workflow Automations
AWS PrivateLink Integration
Custom AI Model Integration
Deskpro AI
Private AI
Auto Responses
+ 88 more unique features
Only in Spiceworks (42)
Multi-Tenant Support
Role-Based Access Control
IT Spend Analytics
Performance Optimization Recommendations
Predictive Ticket Analytics
Reporting and Analytics
Scheduled Reports
Survey and Feedback
Asset Management
Automated Asset Discovery
Configuration Management Database
Dependency Mapping
Hardware Warranty Tracking
Inventory Forecasting
Software License Tracking
Automated Workflows
Automation Recipes
Batch Operations
Team Collaboration
White-Label Support Portal
+ 22 more unique features
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